AutoZone

I went to the Auto Zone in Schaumburg, the service was great and the people very helpful.

Came in here a couple weeks ago to return brake fluid and cleaner that I didn’t need when I changed my brakes. The guy behind the counter (some asian guy) was a total smart ass! Cocky. I told him I wanted to return the stuff I didn’t need and he asked me in a smart ass attitude «did you use it?» Like come on you moron like I’m going to return a can of brake clean that I used. I hate dealing with cocky people it’s rude and unprofessional! After putting this guy in his place he changed his attitude.

I went in to replace wiper blades. They sold me the wrong wiper blades, so I went back. And I had asked them which blades would fit.
Miguel came out with me and was surprised, said he’d never seen my wiper blade style before.
They found the correct blades and confirmed they were correct. Miguel put one of them on my car for me before they did the exchange to make sure they were correct.
Did the exchange and I owed $ 2 for the difference.
They offered to install the second blade for me but I declined. Upon installing the second blade I noticed the first one wasn’t installed correctly, Miguel forgot to include a piece.
I went back in the store and told them what had happened and a woman told me that I would have to wait for Miguel because he was installing a battery.
So I looked around the registers myself and found the missing piece. I told them that Miguel forgot a piece.
I’m giving ²⁄₅ stars for incompetence.

Employees were very helpful. I needed to replace the battery in my car. Installation was free.

Was very helpful, offered to install wipers i bought but i declined because i was in a rush

3 visits and the same experience every time. Everyone helps and offers good advice and helps you find the cheapest option. Great job

This place covers the basics of auto parts and maintenance products. I shop online almost exclusively, but AutoZone is definitely competitive on prices. I was actually surfing the web on my phone on my last visit, and they were dollar-​for-​dollar with the likes of Amazon, etc. Pleasant surprise!
If you need wax, wiper fluid, WD-​40, motor oil, or a steering wheel cover with some sweet flames, this is your place.

This place has corroded over the years. When it first opened it was run by a reliable and helpful staff that treated everyone respectfully and with the premise that you were the customer.
Today, I went into auto-​zone for my last time. I can get these things elsewhere for a better price. Customer service was what used to set you apart. Since your beginning at this location you have repeatedly replaced your staff with lower and lower tier individuals who made me feel uncomfortable and unwanted here.
While I am as disappointed as every red blooded American each time I drive past a boarded up business in this economy, I actually look forward to this one.

I tend to be prideful and/​or wise. I know mechanics will misquote and overcharge me. I’m naïve about car makes and models, clueless about anything auto-​related, and I LOOK this part to the T. So I always attempt to fix the minor things on my own. I refuse to pay people exorbitant fees for things that I can learn to do myself. The employees are very helpful and always, always offer to come and repair whatever it is that I have come in with. The prices are reasonable the service top notch. I even experimented and came in fresh faced with no make up and dressed like a boy. Did not change the service a lick. I am impressed.

Auto Zone is the right place to take your car for anything. They work fast and they always do their work right. Not only that, but the prices are reasonable and they usually have weekly specials.