AccuVISION

Wasn’t to impressed with the staff or eye doctor. The service was mediocre and the frames weren’t great. I was upset and the customer service. I drove far to be upset and disappointed. I wouldn’t drive there for
The service. My glasses also broke shortly
After I bought them

I work in Customer Service and have never had a better experience at any doctor, eye doctor or dentist then here! From the minute I walked in, I was greeted and welcomed as a new patient. They were helpful in selecting frames based on my preferences and maximizing my insurance benefits. I was informed of things I never knew, like «dont clean your glasses off on your shirt because the dryer sheets leave a film.» Dr. Helms was extremely helpful showing me what my prescription was and the new prescription. He explained how my vision differed and was very very informative. Everyone at this location has EXCELLENT customer service and that’s what makes or breaks a business. I will not be visiting any other eye doctor as long as they are in business! I didn’t want to leave… I had such a great time talking with both woman working! =) Highly recommend them.

I have always hated going to the eye doctor. The eye exams are uncomfortable for me (I don’t like things near my eyes), trying on glasses is a pain, and its just not something I look forward to ever year… Until now!
My vision insurance changed so I needed to find a new eye doctor and I really lucked out on the first try this time around. The girls in front are WONDERFUL. So welcoming and really made me feel comfortable right from the start. I felt like I was shopping for new frames with friends, they were so honest about how different frames looked on me and helped me find the perfect pair! And the doctor was so friendly and knowledgeable. Best experience I’ve ever had with an eye doctor!

We are a family of 3, all of whom need glasses. And my husband also wears contacts. We have been going to Accuvision for several years and have never been disappointed. We even opted to go there when our vision plan wasn’t accepted. Meaning we had to pay more out of pocket, but it was worth it.
From the moment we walk in, and are greeted by name, until we pick up our glasses a week later, the service is nothing short of spectacular. And if something should happen be off, it’s no big deal to just drop by to have them adjusted (fit, missing screw, or whatever)
Dr. Helms is wonderful; very personable and fun to be around. He even had me laughing when I ‘got to a certain age’ and needed bi-​focals, and then progressives the next time.
As for the front desk staff, I never go wrong trusting Sherry’s opinion when I can’t make a final decision. She knows the stock on hand and can grab the perfect pair for any of us. When you wear something all day, every day, you want to look your best, feel good, and see properly. Sherry nails it every time. Plus they know exactly how to work with any insurance and/​or vision plan to make our out of pocket expense as low as possible.
Can’t go wrong here!

The first time I went last year it was great everybody was nice and even though the glasses weren’t ready when I was told and even when I was told to come back at a certain day and time to pick them up someone still struggled to put the prescriptions into the frame so after waiting another 30 minutes I finally get them.
Well… Here we are a year later and my glasses broke and I go back in and am told I am due for my eye exam ok cool… Meanwhile I got a free pair of contacts but am not able to wear them at work and wear 4 year old glasses that I can’t really see with and are hurting my eyes… I go in for my eye exam and everything is great– I love the doctor. Then I try on frames after frames and spend another good 45 minutes there and excited to call a day later to finally let them know which frame I decided to go with when the 2 ladies call me separately from each other one is saying ok everything is great we will order your new frames and the other one is saying well you’re not eligible for an upgrade and the other girl shouldn’t have called you because she doesn’t know what she is doing and doesn’t pay attention and she had to be called by two managers and had her last day there yesterday… really??? I don’t want to hear this as a customer those are internal problems that a customer should not have to listen to… very bad customer service. So now I have to pay an additional fee to get my old glasses replaced and the excitement for the new frame is totally crushed while I know all their internal problems… Not a happy camper right now and another thing I have noticed every time I go in nobody can find my sheet– it takes them a while to find my file– shouldn’t you get them ready in the AM when you know who will be coming in this day??? Seriously thinking about changing places…

There were a lot of little problems that added up to me having a big problem and I won’t be returning.
First the sales lady was too pushy and told me what I wanted instead of giving me choices. Then, she said my glasses would be ready in 5 – 7 days. Then she made a big joke about how they would be ready way before that.
So when I had not heard from them in a week I called and they explained they had to order my frames so it would take longer. I called back a week after that and they said they would be done in a few days, they just got the frames. I called back when they said they would be done to be told they would not be ready till the following week because they had been so busy.
So instead of taking 3 days it took 3 weeks.
They did add a small credit on to my account, but I had already paid for my glasses so it didn’t do me any good! Also when I went to pick them up the store wasn’t open at it’s designated time and an employee was just opening the store 20 min late. The woman who had told me 3 days was there but seemed to be hiding in the back.
Not a good experience, to say the least.

Thank you AccuVISION in Schaumburg, you are the best. I came in with my boyfriend about two months ago, we both got new glasses. Mine were an upgrade and he needed a pair. We are both 44 so it was time :)
The team was wonderful, the eye doctor was really knowledgeable and everyone at the center took really great care of us, not to mention the conversation and laughs. That is the best way for service to take place, with laughs and feeling like you are truly getting the best service possible.
In addition we both are very happy with our glasses and thanks to the team for helping us find the right pair, you were patient and helpful. I get a lot of compliments with them on. This was really important for me since I only started wearing glasses over a year ago.
Thanks again to all of you. Everything is going great and being on the computer all day at work is so much better now.
See you in a little less than a year for our next visit. Thanks again :) !!