4 New Air

This company (scammers) was also known as «DSR Services» and sealed our brick paver patio. Man on phone said they have over 10 years experience. In a nut shell, they sealed it and looked great. One month after, white spots and lost its gloss look. Company said two years before it starts to loose it’s gloss.
Tried to contact them, called and when I asked for Dave, the person responded …” uh there’s no Dave here”. They refused to reply to my messages, and now the patio has to be re-​done less than one year after they did it.
Don’t use this company or companies. Must be a bunch of guys that do shoddy work and never return calls after job done. So now they’re called 4 — New Air!
Call someone else!

DO NOT USE 4 NEW AIR INC.
Hello everyone! Many times, when I am on the receiving end of bad customer service, I just roll my eyes and walk away from it. This time, however, I have decided to pass on my experience w/​«4-​New Air, Inc.» because it was so horrible! I encourage you to pass it on and warn those that might be looking to have their vents cleaned.
4-​New Air Inc seems to be throughout IL. They post coupons a lot of the coupons, so yes, they are cheap, but here is what happened to us.
1. Tech used the «N» word within 5 minutes of being in our home. There is absolutely no excuse for this, ever! And when I called him out on it, he just started laughing at me. John, the manager called this a «personality conflict!»
2. The 4 New Air, Inc. coupon states that they insert brushes into your vents to clean them thoroughly. However, all the tech had was a leaf blower that he used to blow dust down into the furnace where a large vacuum was hooked up. They did not remove the covers on the return vents.
FALSE ADVERTISING!
4. I asked ahead of time if the tech would wear «booties» over his shoes so he did not track dirt throughout the house. I was assured by Adam an hour before the tech arrived that this is customary and that all techs wear booties or take their shoes off. This tech did not know what I was talking about and ended up tracking dirt throughout the house. John, the manager, said they do not use them.
5. When he was done, and walking the 8 inch vacuum hose up from the basement (which was still left on), he sucked up my REI vest. He was able to pull it out, only after it was ripped. My bluetooth was in the pocket of the vest, and is now gone. The company said it is not their issue and that it is standard to walk through the house with the large vacuum (with an 8inch wide opening) still running.
So now, our vents are not cleaned properly, my vest is ripped, my $ 100 bluetooth is gone forever, and this company says there is nothing they can do and they are not liable. I can only imagine what else gets vacummed up while in a customers home.
John, the manager said «if I comped your visit, I am not going to make any money!» This company is clueless as to what the term «customer service» means.