Guerrino Dentistry of Scarsdale

Stay far away from this place; any of the multiple locations.
1. The staff is rude to customers and to each other. Taryn, Theresa, Marcus — the list goes on, huge egos and power trips. If it isn’t bad enough having someone snap at you as you sign in and ask for the restroom, try having them berate each other while you are getting an x-​ray. This happened to us, then when we walked out of the office due to the insane environment, they continued to bill insurance for procedures that were not done that day and refused to give us the xrays and medical records.
2. Though you make an appointment with a hygienist and a doctor for your cleaning, you may not see a doctor. Two times I went here and had this happen. Also, massive turnover here; this should have raised more flags to me.
3. They try to sell you on expensive procedures and financing plan. Even if you can pay for it yourself, they still push the financing option. I was told I needed multiple crowns and fillings; a second opinion at an other doctor and I don’t need any.
Unfortunately, it took me a few visits to realize how bad this place was. I felt a little trapped, as we have limited options in our area that are covered under our insurance. I work in the finance industry, for a multi-​billion dollar firm, an industry known for its abrasiveness and loud voices. What I experienced on my most recent, and last, visit to Guerrino is far beyond anything I have ever witnessed in my life. In a service based industry, customers should be treated well and not be witness to employee fighting.

Horrible service and practice! Wish I would of read the reviews before coming here. Such a rip off and I have yet to see or hear from «Dr. Guerrino» who is always away. He has never addressed my concerns via email, fax, word or by pigeon… show he doesn’t care about his patients such the fine line $$$. Now we are stuck here because after incompetent work was done, we are held hostage here until they repair it due to $$$ already paid to them. So disgusted with this practice! It should be zero stars!

I came here for a dental cleaning and the dentist told me I had 5 cavities. I was shocked and went to another dentist for a second opinion. This dentist who seemed much more trustworthy found none! I did not feel that the dentist was trustowrthy or. genuine to me during my visit.

Please don’t go! The administrative staff, dental assistants and dentists are all dishonest people. This company is only concerned about making a profit and not properly caring for their patients.
In the beginning they will give you the impression that they can handle your problem proceeding with basic or minor procedures. But when they bring you in for your second visit they will make you believe that your teeth/​gums have major issues and it is worse than they expected.
They have 4 office locations and all they want to do is TAKE YOUR MONEY!

Very devious people in that office DONT go there
Spoke to Sonia in office put me on hold over 5 times thenhung up on me???
would not provide me info about insurance. they try to get ur $$$$
Watch out

If you ever wanted to know what it feels like to be treated like a dog in a puppy mill, this is your chance.
The desk is so disorganized and rude, you are annoyed before you are seen by anyone. On three separate occasions, they sent me appointment reminder post cards that had the wrong day/​time on them, and when I showed up they told me I was out of luck in the least civil way that they could.
You will likely see someone different each time, seems like there is a lot of turnover. The cleanings are rushed and uncomfortable. The try to get you to do X-​rays every 3 months, which seems too much and is expensive. When the dentists come in to discuss your treatment plan they don’t inspire confidence. They are short and tell you that you need a lot of expensive and invasive work. Then they rush you off to an administrator that tries to sell you expensive financing options on your work. When I told them That I can pay for my treatment in full, they told me that they recommended financing anyhow. Huh?
I felt so uncomfortable with my recommended treatment plan, that I went to get a second opinion. Instead of the 2 root canals that I was told I needed, I was given one filling and told that they would monitor the second tooth because the cavity was so small. My wife went for a second opinion after we found I had been misdiagnosed, and was also provided a less expensive treatment plan.
I called Dr. Guerrino to discuss this with him but he did not respond to my messages. I followed up with a letter and an email to him, again no response. I asked the women at the front desk if I could speak with him, but I got the sense that this sort of thing was business as usual, and he wasn’t interested in discussing it.
All in all, the experience here feels very unprofessional and impersonal. I would never seek care here ever again.

I always seem to get different hygienists when I go. A bad sign. And the cleanings are really uncomfortable, the most uncomfortable I’ve ever experienced. I decided to never go back. They always seem to try to get you to do unnecessary procedures.