Comfort Inn & Suites

My mom went and stayed for three nights last week– she encountered several inconveniences and problems.
24 hour coffee advertised– but nowhere in sight. Unless you snuck into the kitchen. Or use the coffeemaker in your bathroom.
No sidewalk– not safe to walk by the road.
Good Mexican place nearby but dangerous for pedestrians at night.
Room DID NOT HAVE fridge or microwave.
Coffeemaker was in bathroom next to toilet.
Wake up call was 15 mins late.
When there was a question regarding my moms credit card (she had a prepaid room and only gave them the card for security reasons) they called her at 7am and woke her up. They took her card when she came to the desk and said they wouldn’t return it. The man even threatened to call the police, which she encouraged him to do.
Some staff were friendly, parking was easy and it’s in nice grounds. There is an indoor pool. No lunch or dinner on site. Ok continental buffet breakfast.

If I could give negative star ratings I would.
First of all, Jay, the «manager» was a total idiot and had no customer service skills. He couldn’t even speak English and he would yell at you if asked a question.
Second of all, when we checked in, he couldn’t answer any of our questions (directions, restaurants nearby, etc.) and he had the biggest attitude.
Lastly, the staff was just as stupid as he was (at least they knew English) and I would recommend sleeping on the street before staying at this roach motel.

The hotel is clean. The staff is plesent and the breakfast is mediocre. For the money in this market a reasonable value in driving distance to area attractions. I can go for e stars on a value statement but there is no reason for breakfast to fail this bad even in this environment.

Hey, you get what you pay for! It’s a decent motel! Full breakfast included!
We stayed here last night on our way farther north. Clean room, comfortable beds with a choice of firmer or softer pillows. It’s not the Ritz and I would never expect it to be.
As a stop along any route, I’d recommend it. Friendly staff, too.

Overall, it was a pretty good experience. If you travel to Maine in August, you will find that rooms are scarce and sometimes expensive. This hotel was a bit high priced for the room, but this was probably because of the season.
This hotel was clean, and the staff were accommodating. I don’t think I would choose to stay here again, but was satisfied with the experience.

Stayed two nights with husband and two sons, 9 and 10.
Grounds were clean.
Pool was small, but enough for a quick thing to do.
Breakfast was good, plenty of choices. Waffles, toast, english muffins, two kinds of muffins, scrambled eggs, sausages, 4 kinds of cereal, yogurt, apples, bananas, oranges, instant oatmeal packages, coffee, juice and milk.
Room was clean, beds were comfortable.
Close proximity to OOB and Portland.

VERY DISSATISFIED CUSTOMERS!!!
The pool was overpowered with chemicals due to the foam of bubbles 2 ½ hours prior.
Your eyes burnt the moment you stepped into the pool room.
Check-​out time was 11:00AM and their late check-​out time is 12:00 noon. They would not go any later, not even 1 hour later.
When I was checking in at the desk, a call came in to reserve a room and the customer told them they would be a late check-​in. We were a late check-​in as well.
The reason why our party of 4 wanted a late check-​out was because we were going deep sea fishing and wanted to take quick showers afterward before our 5 hour drive home. This was stressed to the desk clerk as our reason for a late check-​out.
Cleanliness was okay, but there was some trash in the hallways as we were on our way to our room after checking– in.
Over all–
Not satisfied with our stay. I guarantee my next stay here in Maine I will not even consider staying here again!
Shame on them!

We have a long history with Comfort Inn and have never been disappointed before. I was very glad we only stayed one night, because I did not feel safe. Arriving at 1:30 in the afternoon, the lone person at the desk wanted me to wait until 3:00 for our room, even though it was mid-​week and the hotel was empty, not one other car in the lot. That was easily resolved, causing me to wonder why he even brought up the issue in the first place. Returning to our room at 11:30 PM the lobby was deserted with no one at the desk. My husband suggested someone was probably in the back office watching the door on a closed circuit camera. Perhaps, but not knowing for sure if they were really paying attentionbothered me all night. Finally, the breakfast was a disgrace. I understand there were very few guests, however the food still should have been hot and fresh. The waffles would not come out of the iron, the eggs were dried out to the bottom of the pan, everything was messy and the young man responsible just leaned against the wall reading sale fliers. We were both so aggravated that I will think twice about Comfort Inn from now on– I absolutely should have trusted the Unilocal reviews, and question why the corporate office has not resolved these issues in Portland.

Check in clerk was not overly friendly and was very strict about check-​in time. We wanted to drop our bags off early (maybe 12-​ish), but were informed check in was at 3 PM. Parking lot was empty save 1 car (presumably hers)…so found it hard to believe no room was available… but whatever. 2^nd experience with desk staff… it took about 20 minutes to get towels for the pool. This was around 4 PM, and again only one desk person (different clerk)…and he was taking hotel reservations while people waited at the desk! Even by the time it was my turn up in line, the phone rang and I had to stand there while he quoted them room prices and then booked their room. The «shower» you use in the pool area is basically a hose you rinse off with… and pool was very COLD. I booked a suite with 2 queens and it wasn’t what I would usually call a suite. But, it was clean and beds were comfortable. But next time wouldnt pay the extra $$ for the «suite».

I wouldn’t even give it one star if it were and option! Customer service was very poor. You could obviously tell the front desk felt pressured by management. As I’m reading other reviews, I’m guessing that the problem starts right there… with the manager. We stayed one night. We felt very harassed by the management stating they would «keep a close eye on us». We had only been in the rooms for two minute before the phone rang and we were questioned on why we had more than four people joining us in our rooms when we had just driven six hours to be there and meet our friends who live in the area. They were also with us to show us around the area! One of the workers actually went outdoors to watch us unload our vehicle in the distance. We were very off put with the tone of the conversation, you just do not treat your customers/​guests that way. To further our surveillance there, none of the machines on the floor were working. No ice, snack or drink machines available forcing us to go down to the next floor.
Not long after we checked in, we realized on first inspection that the room seemed decent and clean (like a regular Comfort Inn in New England). Giving the room a closer look we were disgusted by things we found, but mostly it was the bed bugs! After calling the front desk and having to «prove» what we found, they switched our room to one bed instead of two! Needless to say, two of us had to sleep on the floor. In all my years, I have never been treated so poorly in a hotel.

Staff was friendly, though I asked for my rewards number to be changed and I don’t believe it ever was. Found a cockroach in the room and told the front desk about it, they said they’d leave a note for the manager but nothing was ever said to me about it, no apology or anything from the manager. The pool looked gross. The breakfast left a lot to be desired, the eggs were a weird shade of blue/green…and not on purpose for Dr. Suess or anything. Also, they did not offer conditioner, just shampoo and lotion, which was disappointing to me. BUT for $ 100 per night, I guess you get what you pay for.

Clean and well kept. Friendly staff. Free Breakfast was the worst. The waffle mix was not made correctly. It tasted horrible. The scrambled eggs left a lot to be desired and had a weird flavor. The orange juice machine had something wrong with it and was dispensing something that tasted like water tinged with orange juice. To make things worse, they have a very limited seating area, only one waffle maker, and they stop breakfast at 9:00 am it would have been better if they just stuck to continental breakfast.

Clean, recently built (or so it seems), free breakfast, good price, freindly staff. Very close to Portland (10 – 15 minute drive). No complaints — I would stay again if I was in the area.