ANTz in Balloons

I wish I could give this company zero stars. I reached out to Antballoons on ⁹⁄₁₆ to inquire about pricing/​availability etc… I heard back from «Norely» on ⁹⁄₂₀ apologizing for the delay in responding because «the office just forward it to me» fine, whatever, the delay wasn’t an issue for me at all. Norely answered my questions and provided me a quote. This is the email I received from Norely — I want to include my email incase it was my misunderstanding that she was agreeing to provide the services I was requesting.
” sorry for the delay, the office just forward it to me. The setting in the picture (arch and cutouts rental) have a price of $ 235+name is $ 10per letter (x5=50)+ 25 delivery, setup and pickup to Metuchen, total will be $ 310. Please let us know if you are interested, and the time of the party and time for setup and address so we can send you the confirmation and save the date for you. We do not require a deposit, but if you are paying by check we must receive it 2 weeks in advance or you can pay cash the same day of the event. Thank you so much and hope to hear from you soon. Norely Rodriguez (ANTz Owner/​Head Decorator) «
I responded to Norely the SAME day and gave her my party location, date, & time… pretty much everything she requested. Well, I never heard back from her, never rec’d a confirmation. I tried to call the number provided for this ‘business» and it went straight to voicemail every.single.time. emailed and rec’d no reply. By this point I had pretty much accepted that they weren’t going to show up so I stopped planning my party expecting them to show up with the décor I wanted. this is such a shame because based on the pictures they have on their site the services they have provided to others looks quite nice. I would never recommend this business to anyone because of how difficult it is to contact somebody and how they pretty much just ignored my request to spend 300+ dollars.