Yellow Cab

Never showed up and when I called the ARROGANT owner said he’s not responsible for them because they are independent drivers! SERIOUSLY??? Why bother having a company!!! DON’T USE THEM!!!’

The WORST CAB COMPANY IN TOWN. Their dispatch hangs up in ur face. You can’t ask a question. I’ve even met the owner and I can’t believe Larry has people like that working for him. Yellow taxi is a joke. Not professional in the least. Will never call them agsin

I should have checked Unilocal before reserving a cab to the airport with Yellow Cab. We caught a cab with Tom in a Yellow Cab car on Thursday night and he did a great job, so I reserved a cab to the airport with him for Sunday morning. He confirmed this reservation by text. He never showed up and did not respond to my call or text. When I called the Yellow Cab dispatcher, I got the same rude service as others. The woman told me they had no record of the reservation. I gave her the address on W. Huntingdon St. She kept telling me that address did not exist in Savannah (even though google could easily find it.) She told me I was giving her the same info over and over again when I repeated the spelling of the street for her. She told me a driver would be there in 30 to 40 minutes and hopefully he would be able to find us. When I tried to give her the address again, she hung up on me. I called A-​1 Taxi and got a message that no one was available and they would call me back. I called Adam Cab Company and their driver luckily arrived in five minutes and got us to the airport on time. A taxi driver for Yellow cab called me while we were in the Adam cab and told me he was waiting for me at the requested address. I explained my problem with the Yellow Cab Company and told him we were in a cab with another company.

Don’t bother!!! I scheduled a pick up 4 days in advanced, I called the day before scheduled pick up to confirm and morning of to make sure they were still coming. Well, I waited about 15 minutes and called once again and I was told they were dispatching someone. So I waited another 10 minutes before calling again and was told there was no one in the area! WELL WHY DID I SCHEDULE A PICK UP THEN?!? So unprofessional and so rude! If you have somewhere to be use another taxi service! I’m still so annoyed about this!

It’s sad I take yellow cab everyday to and from work but today I’m still waiting on my cab that never came but he said that a cab came! I’m at the front door and can see very well and I’m still waiting! This is how yellow cab do there loyal customers!!! Now I’m really upset because I have to give them a star! Sad!

Although Savannah is eminently walkable, when it is chilly and rainy at night and the hotel is a mile away, I give in and get a cab. Last night was just such a night and I will never call Yellow Cab in Savannah again because of how they handled our request. The kind host at Barracuda Bob’s Grill on River Street was nice enough to call Yellow Cab for us and order a cab… he was told it would take 25 minutes, which confused the hell out of us because this city is only 2.5 miles square. Against our better judgment, we agreed to wait. And wait we did. Outside under the awning in the rain. And waited. And waited. My man was almost instantly annoyed and planned to flag down a cab… but there evidently aren’t many cabs period in this city because there were none to flag on River Street. Let me interject that I love this city — it is one of my favorites and I’ve been here several times. Usually I walk everywhere and I rarely have anything bad to say about any business here. Back to the tale.
After waiting an inordinately long time (25 minutes) and still no cab that we ordered, I called the company and was told that no one had ordered a cab for Barracuda Bob’s on River Street… no, told isn’t the right word… yelled at is more accurate. The woman who answered not only yelled at me, she vehemently argued with me when I explained that I watched the host call and heard him put in the order. While this madness was going on, a van cab dropped someone off a few doors down and my man flagged him down. The van backed up and while I’m being yelled at for lying, my man gets the driver to agree to take us back to our hotel as he was between ordered rides. So I hung up on the nasty woman with the bad attitude and terrible customer service.
I would normally not sound so hyperbolic, but this is by far the worst cab company I’ve dealt with in my life and I’ve traveled all over this nation and taken cabs in places like NY, DC, San Fran, Miami, Indianapolis… and I’ve never had such a terrible experience. Avoid this company like the plague… find another company or jitney or suck it up and walk… you’ll arrive faster.

If I could give no stars I would. Called for a cab at 5:40 and they said it would be forty five minutes. Waited until 7:15 until they called asking if I still needed a cab. Lady on the phone said that she had a cab driver off in «GD nowhere». If you walked backwards to your destination you will get there faster than taking this cab service.

A cheaper alternative to this company would be to just stay home instead. Called a cab was told it would show after 20 minutes. Sounded longer than what I wanted but I didn’t have another option. After waiting for 45, I finally left and walked home from where I asked to be picked up. Missed the event I was intending to be at completely. Do not use this service. I even gave them my phone number, Its now been 3 hours and they haven’t even called.

The shuttle to tybee island left 5 min early from the visitors island so we called a yellow cab. Jay is the BEST driver; engaging and showed us the places to check out in savannah. 5 stars for him!

Twice now we used the new app to schedule a ride. Both to events that were time sensitive. NEVER AGAIN!
The first time they were dropping off a fare downtown when they said they were going to be at our place. Then, when they dropped off the fare another guy apparnetly jumped in and said «I’ll give you $xx to take me to xx» and they guy didn’t say «Off duty» or «I am already late for my next ride» he just drove the man across town. On the app we saw him driving right in front of our house! My husband ran out in the rain to confront him, but the guy was already in the car. There was nothing to do and dispatch wasn’t answering so we couldn’t get another car. It took over 30 minutes for our «10 minute» wait. We were late to our event. A bike taxi would have been faster.
Jump to try two. You can’t mess up two times, right?! Wrong. I called at midnight and asked why we hadn’t been assigned a driver for our 12:15 pickup. I got «we have plenty of taxis out tonight» and «ma’am, we know how to schedule taxis.» At 12:12 I finally saw that we had a driver assigned on the other side of town! We live downtown so I know there were plenty of drivers by us. I’m pretty sure the dispatcher wanted to say «ma’am we know how to schedule taxis to make you late for whatever you are going to.» I feel like that driver selection was deliberate. We were picked up about 12:25 and had thankfully built in a lot of buffer time.
The taxi got there and I went to get in the backseat with my husband and the driver had the seat so far back that I could not fit my legs back there. So I went up front. While up there the bell kept dinging for the seat belt so I thought I had triggered it because of my weight in the front seat. But even after I put my seat belt on it kept going off because the driver didn’t have his on. I assume because he was either too large or too lazy. He also proceeded to smoke an electronic cig. I know there are no fumes, but it just seemed a bit unprofessional. As was his phone convos including talking about a topic he couldn’t deal with because he had customers and also a plan to go pick up his friend/​relative being released from jail.
All in all, this company has proved how little they care about their customers and how they are just out to make a buck.

So bad it beggars belief! Never EVER use these people. Don’t even contemplate it, not for a moment! We called for a late-​night cab to get us home from a busy downtown Savannah street, and the dispatcher told me a car was on the way before hanging up.
A while later I call back to ask where the cab will be, how long it will be, how will the driver know us, etc. — and she claims to have NO RECORD of my earlier call! So, baffled, I order a cab again, and once more she promises that a cab is on the way, and the driver will call me.
Almost half an hour later, with no cab in sight and a phone fast running out of battery, we managed to intercept a driver from Savannah Taxis, who was picking up some other people and kindly called another colleague to come and get us. You saved us, thank you Savannah Taxis!
Yellow Cab, you’re every late-​night customer’s worst nightmare.

Horrible. Avoid at all costs. Arranged for a ride to the airport the night before our flight, to be picked up at 845am. When they hadn’t showed up at 855, I called them and they simply said they were «trying to find a van to send out to me.» If I hadn’t had a friend with a rental car willing to change his plans and take my family to the airport, I would have missed my flight.

Called the night before to arrange a 5:15am pick up to make a morning flight. At 5:20am called to see where they were. They said, ah maybe another 15 – 20 minutes, we are still looking for someone to send. 5:40am they call and tell me we should be there at 5:50am. Finally shows at 6am. Luckily flight was delayed an hour or we would have missed it.

I am surprise I survived the ride.
From the moment I made the call to the dispatch I started having a bad feeling about it. They send a mini van even though is just 1 PAX, but that’s not an issue.
The issue was the conditions of the vehicle.
I’m surprise the driver was even allowed to drive such a relict.
The inside and outside were beyond dirty. Wires were hanging out from the dashboard, broken pieces everywhere, magazines and trash on the flor… DISGUSTING!!!
the driver was distracted and signing to the words of the loud music he was playing.
I travel often to remote places in India and Africa, but this experience exceeded my worst travel encounter.
THIS IS A MATTER OF SAFETY.
Do not use this service!

By far the WORST taxi service in savannah. They are not time conscious at all and the dispatch, for the most part, are rude and not helpful. I have used them 3 or 4 times and I will not be doing it again. My best advice, use another company.