XFINITY Store

Excellent service and a relaxed atmosphere. Sometimes there can be a long wait, but it’s not so bad since you can just hang out and lounge. Helpful, hardworking staff, and a very convenient location!

We had an excellent experience today with our salesperson Javon He was polite and knowledgeable We were in and out in 20 minutes for new service.

We need another cable Co. Around here
They need competition something awful. They have great products. Decent service but there prices are extremely outrageous. Most people can’t afford them. And they also won’t work out payment arrangements for anyone. Not even the disabled on a limited income. Change a few things like price and I’ll give you more stars.

Comcast in the eyes of many is equivalent to the IRS nobody likes them. They’re like the mob minus the violence but it’s their way or the highway. They know you’ve got nowhere else to turn, satellite give me a break not if you’ve got trees in your yard. Yes Comcast is robbing you blind but here’s the good news this service center is wonderful. This center is located in the middle of town and the people who work here are incredible. They get you in and on your way in no time at all. Upon entering you sign in on a computer screen which also allows you to enter the reason for your visit. Since they now know the reason why you stop in they can now send you to appropriate person instead of waiting in line and then having to send to somewhere else once they found out what your issue was. Comcast is still horrible but coming here makes you feel that they have a soft side even if they’re robbing you.
Fool me once shame on you fool me twice shame on me, Comcast has fooled me over and over.

Since Comcast’s lack of customer service is already legendary, you’d think that my expectations would be so low that there would be no need to review — however their ineptitude was so far beyond absurd it warrants some griping.
First … 11:45am on a Monday morning. 16 people in line ahead of me.
–There were 6 people «working» but only 2 people behind the counter actually assisting customers.
— — — 2 CSRs are dedicated «Greeters» at the door even when no one is walking in.
— — — 1 «manager» walking around also checking people in that were already checked in?
— — — 1 woman who walked around, picked things up, set them down and avoided eye contact with everyone at all costs– except her friends that were hanging out– she talked to them a lot
Again I repeat — long line, line only growing longer, no attempt to have more than two people assisting customers. The greeters were telling people «it’s about a 15 minute wait right now». Yeah, right.
There is a self pay kiosk that accepts credit cards, checks and cash — but if you don’t have exact change (machine does not accept change mind you) then you have to wait in line to pay your bill. At some point they started bumping the cash pay people ahead of everyone else in line– only none of the cash pay people just wanted to pay cash– they all wanted to dispute their bill, ask about different services, ask how to use their remote (I’m not kidding) etc.
After waiting 80 minutes (for 15 people to go ahead of me) I spent the next 35 minutes trying to explain that I was returning all of my cable boxes and modems and wanted my service terminated.
This place is a J O K E.