Rooter-Man Plumbers

Terrible! Even though the people were nice, I will not call them again. I was having problems with my washer drain pipe backing up and overflowing when my washer would start pumping the water out. Called Mr. Rooter to have someone come to take a look at it and they looked, tried to use an auger with no outcome. My piping had apparently broken their auger wire and so they charged me for the wire even when the problem was not fixed. Will not be calling them again. I don’t understand where they get the reviews on their website from because I cannot find them anywhere. Now they are trying to tell me that The fee they charged me for was just the simple standard fee to clean a washer drain pipe. Almost $ 200 for something that is not even fixed? How can a company avoid telling people, when they repeatedly ask, how much having someone come to their house is going to be and then expect them to be ok when they are sprung with a ridiculous monetary amount? Will never call these plumbers again when I could easily have someone else, who I trust, to come and do the exact same things they did.