Gerber Collision & Glass

In a word. EXCELLENT! A tire blowout damaged my vehicle and I was referred by a friend. After the Tire issue with another company. I was far from trusting another corporate shop. My faith has been restored! I cannot thank them enough. Especially «DAVE». Thank You! I was informed daily of the progress and my car was ready ahead of schedule AND they returned my rental! Outstanding! Customer Service DOES EXIST in car repair services! I always knew the status of my repair. Also the Cust care Rep «Dusti». Thank you for your patience. When my fax was down she made sure I received my paperwork to save me a trip to the shop. I will definitely call upon them again.

I went to the Gerber Collision and Glass website and placed an online order for a mobile windshield replacement to come to my Savannah office, which is only a mile or two from there Abercorn location. I got my emailed appointment confirmation and was good to do.
A little later I called to give them a cell phone number, in case they needed to reach me on the day of the service.
I was told that the Savannah location did not do any auto glass replacement, and that I didn’t have a reservation.
I thought that seemed odd, for a place called «Gerber Collision and Glass» to not actually do any glass work.
So I called the number for the Savannah location, and was connected to the regional office instead. When I asked them why they didn’t do glass, I was disconnected.
So I called back and instead asked to schedule a windshield replacement appointment. Midway through the process I was informed again that they didn’t do glass service in Savannah. But they offered to connect me to the local office.
So I asked the local office and they said that they subcontract all their glass work to Alan’s Auto Glass.
So I give them low marks for setting up an appointment that they were not going to meet, and for being generally obfuscatory as to the services they provide.

Great service, helpful and professional.