I am disabled and on a recent move I requested an expedited delivery of my furniture since sitting and sleeping on a floor was not good for my leg and back. Since I was going to paying rent for an apartment I did want to spend $ 100/night for a motel room in a safe area. A.C. White said that they could not guarantee a specific delivery date but gave a range of dates. I repeatedly called AC white to explain my situation. Each time I was told the same thing. It was not until I mentioned that if I had to sit and sleep on the floor for such a period of time that I may require hospitalization. I also told them if I was hospitalized then their would be a possible lawsuit. They finally agreed to give me the requested delivery date. I have used other United Van Lines haulers and they all have given me the delivery date I requested. This was very frustrating. I will say the moving crew did an good job on protecting my property, loading and unloading and placement.
Karen h.
Tu valoración: 1 Austin, TX
Warning: stay away from A.C. White I had an estimate from a national well known company with a guaranteed price of $ 3,165.74. This price included storage. A. C. White gave me an estimate on the same amount of items with a guarantee that if the weight was over the estimated 3000 pounds I would not have to pay any more money. I was told that the guarantee was good for 90 days. Later the company denied this and told me it was for 30 days. A.C.White told me that storing my items locally instead of using an interstate package would save me money. So I went with their suggestion. I was lead to believe that local storage was part of the straight talk assurance guarantee. It was not. And they told me that the original estimate for the interstate move would be price guaranteed but later denied that because they were moving the items from storage and not my house. I did not imagine that the estimated weight would be off by 2740 pounds! That is over 1 and a quarter tons! We did not have anything stored anywhere but in our house. They saw everything on the walk through. I moved everything into a 1000 sq foot apartment. Later when I complained about the increase in price they accused me of adding items to the move. The move cost me $ 1831.00 more than the original estimate. That is $ 1403 over the guaranteed price the other national company gave me. When I complained they simply e-mailed me(one month after my complaint) and said that they would do nothing about the increased price. Also, two items had deep gouges and one box arrived empty with only one of my towels in it. That box was taped closed. Many bins were damaged and boxes appeared that they had been turned upside down. The itemized records were so sloppily prepared it was impossible to ascertain if any boxes were missing. I strongly urge everyone to stay away from this horrible company.