Hands Of Time Clocks

My grandfather got a grandfather clock in 1970. It has been passed down through the family to me. When we finally moved into a place with room for it, my father brought the clock up to us, but at that point it had not run in several years. We really had no idea how to get it working, and it sat in our home for over a year — looking pretty, but useless as a time piece.
Enter Hands of Time. I made an appointment with John to come out to our College Park home and service the clock. He made an appointment for 7:45 AM — nice, because I can still get to work at a reasonable time — for a few weeks later.
On the day of, John arrived right at 7:45 am. He introduced himself and got straight to work. As he cleaned and serviced the clock, he was able to give me a few details on history and age, as well as tell me what he was doing as he took apart the clock and cleaned it (it took a good deal of cleaning — two hours worth!). Once he was done, he set the clock back up, explaining to me the mechanics, as well as how to maintain and operate it.
John was professional, nice, and the grandfather clock works perfectly now. In addition, it wasn’t too expensive for a 2-​hour house visit.
I’d recommend Hands of Time to anyone with a grandfather clock in need of servicing.

We bought a Black Forest cuckoo clock in Germany (on a trip in which my now-​wife and I got engaged) about two years ago and were not able to get it to work (the pendulum stick would not move). So, there it remained mounted on our wall solely as a decorative piece of art. Finally, with our one year wedding anniversary on the horizon, we decided to look into getting the clock fixed, bringing us to Hands of Time.
First of all, we love the quaint historic Savage Mills so it wasn’t hard to motivate ourselves to take a relaxing Sunday afternoon trip out there to check it out. The shop has a great selection of clocks on display, but our main focus was the clock repair window and we were immediately greeted by 2 pleasant clock repair guys. Upon setting our clock on the counter, it looked like they were assessing it to see who would be better suited to evaluate the problem, and the older of the two gentlemen won the challenge :)
He took it in the back and, for the next several minutes, tinkered with it while we hovered around the window and casually perused the clocks on display as we waited. About 5 minutes go by and he totes the clock back out, explaining that the problem was that the pendulum stick was getting stuck on something (this is my layman’s interpretation… he used much more technical terms!) so he had just bent the «something» a little so the pendulum stick could swing freely, and all was right in the world! Wala!!! He also explained in super simple, newbie language how to get it working when we got it home, even hanging it on the wall to provide a demonstration. After all this, AND finding a box and other packaging so we could easily and safely carry the clock, pendulum stick, and weights, back to the car, there was no charge! Wow!!! What a refreshing customer service experience. We will not go anywhere else except Hands of Time to get this clock maintained every couple years, and for any other future clock repair needs that may arise!

This is the first place where I’ve seen artwork that I could imagine hanging on my wall. It was colorful, inspiring and gave me room for my imagination. Found it in a clock store! Very happy with Savage Mills on this trip.