Tour Arts

I recently went on a business trip with two of my business partners. We thought it would be easier to work with someone rather than arrange the tickets on our own, since it was the 3 of us and it was an international trip. Big mistake!
Tour Arts booked a «Friends Fly Free» ticket for our international leg of the journey, which was completely non-​changeable or refundable, unless both travelers did it at the same time. As it happened, our plans changed and there was nothing we could do about it!
On the domestic leg of the journey, we were booked on a different airline, both direction, not only did we have to check in separately, but had to pay a separate baggage fee. Talk about adding insult to injury!
At the end, I asked the agent to refund the booking fee of $ 50. I did get an explanation, which I didn’t think was sufficient and when I expressed my continued dissatisfaction, all I got was an incredibly unprofessional and snarky email.
I would have given an other chance to them after the mishap with the bookings as I didn’t think it was done in bad faith, even though I thought they did a poor job. But getting attitude sealed the deal, it is no way to deal with customers and I believe is a terrible business practice, I will never recommend them or work with them again.