PetSmart

We use this petsmart for the doggy day care and also grooming. Very happy with the staff and they do a great job with our dog. I highly recommend using this petsmart for all of your pets needs.

We were in town for a funeral from Charleston, SC. We decided to send our lab mix to the doggy daycare for the 2 days we were in town. She had a blast. The last day she was there, I got her a bath package. When we picked her up she had a cute bandana on. The staff was so friendly and accommodating. They definitely made our trip easy knowing our dog was in good hands. Thank you!

Hi! I am Daisy. I am a weird mix of corgi/​shepherd and who knows what else. This means I am really long but I am low to the ground. My mom ordered me a jacket and it did not fit. She exchanged it at this PetSmart, and they were super nice about it. However, the one she got here did not fit either! She came back again and got a different one altogether along with some sweaters that were marked down. Again, they were nice about her doing another exchange. I liked the jacket because I am still learning snow (I am a rescue from the south. I keep trying to dig the grass up from under the ice, but it is not working.), and the jacket keeps me from getting wet (no zoomies!).

I had a recent experience here that has left me quite upset. We have brought all of our dogs here for years for literally everything. Boarding, Grooming, supplies, food, and we also had our pets on the Banfield plan. We’ve spent thousands of dollars and have put our faith and trust in this brand to take care of our babies.
We had a reservation to board our dogs over the holiday, as we were flying out of state. When we went to check in the Boarding staff said they couldn’t locate our reservation and they were full, and made zero attempt to assist us in finding another location with availability. With a few hours to spare before a flight we were left stranded. I called the reservation line twice, and the first person offered no resolution and blindly transferred me to the hotel in Saugus to which the phone was answered with a very basic «hello».
I called back a second time and spoke with a very empathetic reservation specialist who offered to find me a place to board our dogs in a neighboring location.
The reason for the two star review is because I was blown away with how this location handled our predicament. I understand mistakes happen and sometimes you are left dealing with unplanned situations but I would hope in the future instead of turning a cold shoulder to an extremely loyal customer that you would first show some sort of empathy and at the very least try and offer a resolution to your customers.
Not only am I not boarding my dogs with you for this full week, but I also had to cancel my two Grooming appointments for my dogs since they had to be boarded with someone else.

We brought our dog here to board overnight and we were turned away because we had wrapped the base of his tail due to a hot spot he had. Completely understandable in the event it were to get worse.
The reason for the one-​star review was how the staff handled the fact we told them that our dog would do better in a play group that had less active dogs. (Bit of back story — He’s been going to the Framingham Petsmart for over a year and they have had no issues with him provided we had also warned them that he does get anxious around other dogs. They’ve been putting him in daycamp groups which were made up mostly of smaller and less social dogs. We’ve never gotten a complaint from them despite his demeanor. We also check in periodically to make sure he’s not harming the staff or other dogs. We’ve actually been told that he’s a pretty easy dog to handle.)
Based on providing them this bit of information, the reaction and facial expressions from the staff at the front desk was off putting. They seemed to take this piece of information worse than knowing we had wrapped his tail. Shame on them for thinking that all dogs are your typical Disney dog. The fact that they seemed unwilling to accept him for his demeanor really pissed us off because we were going out of town that day. Unless your dog is Pluto, don’t bring your pet here. You’re better off leaving them in the care of people who actually understand your dog and tailors their attitude towards making your dog feel welcomed and comfortable.

This review is for pet training. Julianna King is a great instructor. She taught a 6-​week puppy class with professionalism and expertise. She was also willing to schedule make-​up sessions for missed classes. Good stuff for new pet owners. Worth the $.

This review is long overdue! I’ve been coming to this PetSmart to have my Pekingese dogs groomed by Donna and the grooming staff for about a year now and have never had a back experience. I’ve lived in the MA area for about 3 years now and I struggled the first 2 years to find a consistent, wallet friendly and customer service oriented groomer nearby. I came to PetSmart on a whim and found Donna! Donna is absolutely amazing. My dogs lover her and she’s consistent and always friendly. I’ve also had my dogs groomed by the other staff and everyone is always super friendly. I’ve been to 3 groomers in the Medford/​Melrose/​Saugus area and this is by far the best experience I’ve (and the dogs!) have had. I’m grateful to have some peace of mind knowing I’m taking my babies to someone I can trust and know they will look great once they are done.

It took me a while to write this review but I think people should know about this place. I boarded my husky and yellow lab there in 2013 for 5 days. (If you ever had a Husky you know they are not easy dogs) Both had their K9 ballistics beds because the lab had a hip issue and needed a firm bed. When I picked them up both beds were wrapped in plastic. I asked them why? They told me they cleaned them. When I put them in the trunk i smelled urine but did not think much of it. Inside the car the dogs started smelling like urine even so they both had a bath. When I arrived at home I took out the beds and the dogs everything was full of urine. The dogs had urine on them (gave both a bath) the beds were washed also. My boyfriend told me to call the manager and tell them how bad my experience was which I did not because I was too upset. The end of the story is: Not everybody can take care of a husky I know she was the one who urinated all over the place but do not lie about it and tell me you washed the beds. This was the first time I took the dogs there because the price was great. But beware what you get for a «Great Price !! I payed double the amount at the Red dog pet resort but both dogs came back in tip top shape. You will not see me there again EVER!!!

BEWARE Of the grooming salon! «KATIE»
I always bath my small beagle myself but seeing I’m having major surgery in two days I decided to take him to be groomed to save me the clean up. I dropped him off in the grooming area and decided to hang around and do some shopping for him in the store because I was paying an extra $ 11 for the express wash. Meaning not throwing him in a kennel for 3 hours because that’s how long they told me to expect to leave him on the phone. Mind you when I arrived three girls were sitting around doing nothing, my dog was the only one there…
About 15 – 20 minutes later I heard a load scream and knew it was my beagle in pain. Again two more times. I was with my little girl and we both ran to the glass windows to see what was wrong. His nails were being grinded. One woman was holding him under his belly in a hug and the other girl that was actually doing the cutting had his paw bent back like your suppose to when getting them done but she had it bent back and out to the side. Arms don’t bend that way and you don’t need to be a professional to know that. He struggled as she continued to grind the nails because his arm was bent in the wrong position, when all of a sudden she yanks his arm bent and out to the side HARD and screamed in his face STOP! I run in and they just put him down, she seen me and replied right away that he wasn’t ready. I took a veryyyy big deep breath and told her what I had seen and she looked horrified… She still wanted to dry him! Seriously! I told her I want my dog now!
As she printed out my receipt and my daughter was practically crying she said «I don’t know what you seen but sorry you feel that way!»
Really, I just told her what I seen. I told her she obviously didn’t enjoy working with animals and didn’t have any patients for it that she should think about finding a different job!
I spoke to a manager and filled him in on what happened and he didn’t have really anything to say… just that «I’m sorry you feel that way» Is this something they train everyone to say when there is an issue in PetSmart!!! I did say I’m not looking to just complain for know reason that it was a big deal and unacceptable. He agreed and buzzed off to the grooming room…
Rest assure I will never bring him back there ever again and the truth is that this stuff happens all to often I just happened to get lucky to save him from the torture!
If you still do decided to go stay far away from Katie!!!

Great service and great staff, good people who are human (not grumpy, angry, horrible people). Staff is always friendly and I look forward to visiting every time. Also they have almost everything I need. They stock the food my dogs eat; always in stock (natural junk that no one else has) and available. Check it out!

I have gone here three different times and each time my dog comes out looking worse than when I brought them in. The first two times they kept telling me it was my fault, they couldn’t cut his hair properly so I did what they said to a ‘T’ and they still shaved him down completely. Don’t call yourself a groomer if you can’t even do a basic hair schnauzer hair cut! Don’t think I’m ever bringing him back to get butchered again! Be warned prospective new clients.

Super meal worms every Tuesday fresh for my beardie along with plenty of supplies for her and my puggy.

I called for the reservation and spoke to the clerk about required vaccinations/​tests etc. Then we drove from New York to this location and our dog was rejected because he had the Parvo Titer test instead of the Parvo vaccination. The titer test determines if the dog actually needs the vaccine.
Our dog was not accepted. Thanks for the inconvenience of not having a location to board a pet after making a reservation and confirming the requirements.
6÷14÷14
Shorty after this post PetSmart contacted me and apologized. They told me that were going to send me a gift certificate and guess what? I never received anything. Oh well!

This is the second time my husband booked a stay for our miniature Pinscher. First time he came home and I noticed a few days later he had some really bad irritation to his neck. I thought it was OUR fault because we use a bark collar sometimes when we cage him up. I asked my husband after we caged him up that day, if he had used the bark collar. His reply «no, I didn’t use it.» I pointed out to him, «Look at (our dogs name) neck! I thought maybe the bark collar went off a lot and tore up his skin.» Nope. That’s not what happened, because this time when we came and picked him up SAME EXACT MARKINGS of OUCHNESS. All Pussy and dried up crusty scabbing. (sounds disgusting because it is.) I took pictures this time. Anyway, My husband called for the manager and they had to call back. Finally he got a call back, and basically the manager said «I’m sorry this happened, we hope to see you again and will make sure this doesn’t happen again.» No money back. YOU REALLY THINK I’M GOING TO BRING MY DOG BACK AFTER THIS HAS HAPPENED TWICE?! WOW. The workers and manager said that it was probably from the collars that they use to identify the dogs. (Which is like the bracelet material you get when your at the hospital.) Yeah, pretty irritating, they should really use something else. Like a COLLAR, you work at a PET SHOP.

The PetsHotel is great, but I agree with some of the lower reviews on here for other things. As a pet store it is fine. I think the groomers are not that well trained.

This review is for the PetsHotel specific to this location. I’ve had great experiences boarding my dogs at other locations, but this was a different story.
I called a week ago to make a reservation for my 2 small dogs to spend the weekend at the PetsHotel while I went out of town. The woman on the phone was very pleasant, as usual, and said that if there were any issues obtaining the necessary paperwork from their vet, that I would be notified.
Well, Saturday morning rolls around and I arrive to drop off my dogs, only to be told that 1 of my dogs is not up to date with her kennel cough vaccine, and that the vaccination must be administered at least 48 hours prior to check-​in. The employee claims that they called me and left me a voicemail to notify me of this. Now this is not something that I would ignore and/​or forget about. She lied to me, straight to my face. I can 100% guarantee you that I did not receive a phone call.
Now this was at 8am on Saturday morning and my flight was leaving at 10:30am. Needless to say there was nothing I could do except call the airline and make sure I could bring the dogs with me on the plane. There was a $ 75 fee, each way, but I had no other choice. This caused needless stress and anxiety not only to me, but to the dogs, as well.
I will never spend another cent at this location. Not on boarding, grooming, or even a lousy bag of dog food. Congratulations, you just lost a loyal customer.

Petsmarts are a chain
This one is just like the rest
I like cute puppies.
–Haiku review.

I love this Petsmart. The staff is super friendly and helpful. You can register your pets and they send birthday coupons and other random coupons that are very useful.

Sooo, I walk into PetSmart in Saugus with my boyfriend. I needed to use the bathroom when we got there, so I made a bee-​line toward the back of the store, and found it. When I come back out, I don’t see Eddie anywhere. I know he doesn’t have his cell phone on him, so I proceed to walk along the outer row and look for him, down each aisle. I then go to the opposite end of the store, and do the same, only this time I see a staff employee basically shadowing me the whole length of the store toward the back.
I finally find my partner in the back of the store, looking at cat food, waiting for me. (I should have known he’d be standing there. He always checks out the catfood. Silly me.) Anyway, said employee, a gentlemen who looked to be about late thirties, early forties, asks if he can help us with anything. We say no, we’re all set. He then states (and I’m paraphrasing here): Well, you look like you’re getting in your exercise going all around the place. But, he says it in a way, with just the right amount of snark, to imply that we are a couple of shoplifters. It was very obvious what he was trying to convey. Thing is, I didn’t catch on, until he walked away. Then I was really, really PISSED off.
However, my partner said to ignore the whole thing. We proceeded to check out some large half-​moon fish tanks, which was the reason we came in, to begin with.
Needless to say, even though, a few minutes later, a very friendly employee named Ronnie helped us to see what was available in fish tanks, at that point I’d made a note to myself that there was no way in frigging hell that we’d be giving them our business on a higher ticket item. We merely bought our cat food and a cat brush, and left.
I did mention to the cashier that the employees in the store were awfully eager. (We’d been asked by several if they could help us.) He said the corporate people were there and that everyone was on their toes, basically. Oh, well. I should have asked to speak to the manager or even better, someone from corporate, but it wasn’t worth it. Better to relay the tale here, and update my previous review to give ONE STAR. We won’t go back for anything other than catfood, from now on.
Oh, and we bought the tank from a different PetSmart. And the fish we bought from Petco. The people in the Everett PetSmart were much less intimidating and not rude. And at Petco, there is a much better selection of fish, IMHO.

Overall, just like every other Petsmart; which is a good thing! I enjoy bringing Mylo (my 5 month old Puggle) here for several reasons. First, anybody who’s anybody knows that Petsmart is 1 million times better than PetCo. They are cleaner and more professional (not to mention, most of the time cheaper) than their competitor. The staff is friendly and always helpful trying to find anything you need. For example, they recently had a sale on Kong Genius toys. They only had the small and large sizes on the shelf, so I asked a sales associate to help me find a medium sized one. He checked in back, but unfortunately they didn’t have any in stock. He then proceeded to call all of the other local Petsmarts to see if anyone else had one for me.
Second, they have dog training courses with certified trainers. They use on a positive reinforcement training style (which those of us with a psychology background know works much easier and faster than any negative reinforcement). We just completed our Puppy course, and Brett was so great that we decided to sign up for the intermediate course immediately after graduation!
They also have grooming and a Pet Hotel on site. I’ve used the grooming service, which is great and right on par for their pricing. In fact, the first time you bring in your puppy, a nail trim and ear cleaning is FREE! (My motto… if it’s free, it’s for me!!). This morning I just dropped off my pup for the day camp for the first time. I’ve been to other dog day care places (mostly because Petsmart wont board puppies that are not neutered), and I always felt they didn’t know what they were doing. Now that Mylo is neutered, I decided to take him here because the facilities are cleaner and it’s actually cheaper than most places (only $ 18 a day).
Overall, a 4 out of 5. Would have been a 5 out of 5, but you can only used a lot of the on site facilities is your dog is neutered.