Petco

Grooming — I am a first time dog owner and am a over protective fur momma to my cuddly 70+ lb. lab mix. I saw a post by a friend on fb asking about good dog grooming and petco in Saugus came up twice so I decided to give it a try and I’m so happy that I did! Jeremy and a woman (I think her name was Danielle, but I unfortunately am not 100% sure) were working when I dropped off my dog. They were both very friendly and helpful. It was obvious that my furbaby felt extremely comfortable with them considering she wasn’t at all concerned when I left. I will definitely be going back and will be recommending others!

I called here on Saturday to bring my cat in to get her nails trimmed. The gentleman I spoke with said just to make sure to have her rabies vaccination paperwork and I could come right in. I came all the way from Boston because my normal place was unavailable. When I got here, there were 3 girls in the groomers and 1 dog… when I told them I had just called and was told to come in, they said they were too busy and I must have called the wrong place. I confirmed the phone number with them and again they told me they were too busy to take me.
Next time, they should check with the groomers before they send someone all over there. I was beyond aggravated that I traveled all the way there to have 3 groomers doing absolutely nothing (the chihuahua’s hair was pretty much gone at that point), tell me that they were too busy to take me. I will not return to Petco ever again… this is not the first bad experience. .and it will be the last one.

I took Morgan for her first bath at Petco, Saugus. I was again nervous since this was her first time getting bathed and she hates it so much! I’m so happy and this time Danielle worked on Morgan. She bathed her, brushed her out and shaved some of her down. Excellent work and I’m so happy to now have a local groomer that only takes me 10 minutes to get to instead of 1.5 hrs. Highly recommend the ladies at Petco in Saugus, MA. They take great care and have tremendous patience w/​nervous dogs like my 9 yr old baby. :-)

I have a 6.5 month olg Newfypoo (Newfoundland and Poodle mix) giant puppy. He is low shed, but since her has hair it grows out pretty fast. I gave him a short cut when we were in Toronto for 30 bucks back in May. HIs hair is about 4 inches long now, but he isn’t super miserable in they heat yet. However he was getting very bushy around the face, and we couldnt see his eyes anymore. The hair was growing on his paws, and so he was also sliding around on our hard wood floors. So, I tried to book him a puppy cut at the Everett PetSmart — but when we went in they refused to do that for him anymore cos he was over 6 months of age (even though the person who took the appointment knew his age). When I asked what they would charge for a face and paw cleanup (no bath) they said 60 bucks!
So, I called Petco twice and had two very clear conversations with them. They were super friendly and courteous on the phone and assured me that they would do what I am asking for on my puppy. We took him in last weekend, and I could not be happier with the service!
Danielle was a whiz with the scissors and my sort of nervous puppy was in clearly good hands. She took care of him fast and with a lot of care and love. They charged us about one-​sixth what Petsmart said they would. I AM DEFINITELY TAKING ONYX BACK THERE. I am super happy happy with their level of service and their high level of professionalism and care.

That’s my first time visiting the store and I just went crazy. I want to get all the little ones :)

Best caring groomers around. I’ve been to several Petco stores, but this one hands down has the best grooming staff around. I have been taking my dog there for years to get groomed and always feel safe leaving him. I know that he is in good hands with groomers who truly love pets.

It’s where the Pets go, Pretty large store with lots of fish to look at and supplies for all your pets needs. Staff always seems to be around and willing to offer assistance.

love the people

I went to buy more food for my dog earlier today and saw a saltwater fish that I couldn’t resist. I bought it and drove home, turn off all lights and placed it in the water for temp acclimation, came back 30 minutes later and the fish was dead.
I called the store and the manager said they do not do return/​refund on saltwater fishes and hung up. WTF, I bought fishes online before and they’re ok (yes, they’re 3,000 miles away), but Petco fish don’t last more than an hour?

I bought two «female» gerbils as classroom pets from this location a couple of years ago, and to my surprise one of them had six babies a few months later! Once they were old enough, I was allowed to ‘surrender’ the little ones to Petco (I know they just resold them, but they didn’t HAVE to take them… then what would I have done??). Of course, by the time the babies were old enough to leave the mother, she was pregnant again with six MORE babies, so I separated the father into another tank, and, well… Petco was willing to take a few more off my hands (including daddy, though I felt guilty about giving him back…)! Anyway, the girl in the rodent department was very helpful and knowledgeable, which made me feel better. Also, this Petco offers inexpensive vaccinations once a month (a few locations do, I think), and they also work with several shelters to adopt out cats and dogs.

The Home of Fish Jesus!
OK me and my roommates have dubbed the aquarium guy at this Petco Fish Jesus, because I have never seen someone who cares so much about fish! He actually took the time to hand write down what we should do when our tank got a disease called Ick. He has taught us how to take care of our fish properly and really actually cares about his job. Unlike most fish stores there isn’t some snotty teenager tossing your fish into bags. Go here and meet Fish Jesus, I think his name is Dave.