Midas

I had used this shop in the past, but then they got a new «manager» and it was all down hill. Inflated prices and inflated ego. Stay away or find another Midas.

Went in expecting that my windshield wiper motor would need replacing. The guy came out and checked it for free, hoping it was just a loose bolt. It ended up being a broken part, and they were able to take care of me the next day after they ordered the piece. I was pleased that they didn’t try to sell me anything else, or rip me off in any kind of way. Ironically, on my way back to the store the next day… A part of my muffler came off and needed repair. They did a «sleeve» instead of replacing the whole kit & kaboodle which saved me money! The lobby is very small, but there is complimentary coffee & soda available. There’s also a Dunkin right next door, which is nice if you’re gonna be awhile.
My only complaint is that I wanted the service man to quote me on some brakes because mine are squeaky & the light was on. Instead of popping off the tires, he guessed & said it was probably because they were wet. I think he was ready to go on break. Lol. Too bad for them because I was prepared to pay for brakes! Now I still need brakes because they are grinding and I have to find time to get back to a shop. Overall, I’d still go back because I don’t think they tried to take advantage of me, and the guys were very nice/​accommodating.

Had a groupon for a $ 12 oil change and free tire rotation at Midas. Took our Honda there and was very impressed. For some reason I didn’t have a good impression of Midas but that was changed after visiting this location. I was able to make an appointment easily and efficiently online, which I love. I was greeted as soon as I walked in. The staff was very pleasant and helpful. I had asked if the staff could look at the rear brakes as I was feeling like they might need work. The staff found no issue with the brakes but had 3 other suggestions. However, they were not pushy at all and thoroughly explained why they suggested the 3 things, explained the cost and explained which ones were a priority. I left Midas feeling confident about their work and their staff and immediately bought more Groupons for out Prius and for the Honda for the next oil change.

I had been taking my car here for a few years for oil changes etc. My daughter now drives the car and the oil light was flashing on the dash. She brought it in and they fixed the problem quickly. They then told her she’d need the struts changed soon and not to drive it on highways until they were replaced. They quoted her $ 900. I decided to bring the car to another shop for a second opinion. A friend recommended Colucci Bothers in Everett. The mechanic took it for a drive and put it up on the lift. He said there was nothing wrong with the struts or anything else! Was Midas trying to take advantage of someone who they assumed knew very little about cars? When I told this story to a friend, she said she was told by a mechanic, anytime someone mentions replacing the struts, walk out.

If I could give a ZERO… I would.
First, let me start by saying I’ve used this Midas in the past, and had VERY good service from them. But that was back before 1996.
I needed to get my friend’s car checked for a «dragging» sensation which could be braking system related. So since I didn’t have time to «make an appointment», having picked up my friend’s car the night before, after Midas closed. I figured I’d get in there before 8 am and see if they could give a quick diagnose and if needed, I’d delay my trip until repairs could be done.
I arrived at 7:59 am, and there were NO cars in the bays and three technicians standing the bay area. There was another customer who had just had their car written up for work. I was poorly greeted by the «manager». I started to explain the issue and before I could finish he said «Can you leave it with me?» What? LEAVE it? I just want you to put it on the lift, and tell me if the issue is «fix it NOW» or can do it later. It was about 30 min work. And it appeared they had nothing for work going on. No cars were in the lot either (other than my friend’s and the other customer).
Nope, he wanted me to leave it and he’d get back to me by 4 pm, and that was with any possible estimate, so in other words, they weren’t going to fix it today no matter what!
So I walked out. I decided to do some checking on my own and since I couldn’t find a specific problem, decided to make the drive (400 mi one way).
Luckily for me, the car was just fine, although I believe the problem still exists. I may try another Midas or brake shop here where I’m at today, as they aren’t all this bad, but what this guy didn’t know is, I’m FROM the Boston area and probably know LOTS of his customers… I’ll be sure to mention this to them the next time I hear they are considering this Midas. I won’t be back here!

As anyone with a car will tell you, something is going to break at some point no matter what make or model. I’ve had car troubles of all kinds in my days as a car owner but fortunately, as a Honda owner, much of my trouble now is limited to wear-​and-​tear type problems… brakes, mufflers, shocks…
I have been going to this particular Midas for a few years now. But before I bought my car from my sister, she had also been taking it to this Midas. The car has always gotten reliable repairs and very good, honest service.
I should also note, my dad once owned an automotive/​mechanic shop. Too bad he doesn’t still own it but that’s beside the point… knowing as much as he does about cars and their parts, if he allows me to go here, then they must be good. He actually recommends I take my car there when he’s too busy to look at it.
They’re also very honest, especially considering I’m a girl with no knowledge of anything car-​related. Back in February of 2007, I went in for a new muffler and instead of ripping me off for an exhaust pipe, the owner told me that I’d need it replaced at some point but it didn’t have to be replaced urgently. Thanks to his honesty, I was able to get another year and a half of it before I finally had a problem with it last weekend.
I also must mention, they are so nice it’s ridiculous.
I know Midas Mufflers are franchises so your experiences at one might be drastically different than another, but you can be at ease if you take your car to this Midas on Broadway in Saugus.