Lowe’s Home Improvement

I had a phenomenal shopping experience for an appliance here. I moved recently so I received a 10% off coupon and found the best price for a washer at Lowes. The delivery service was free, the price was great, and then with the coupon, it was fantastic. The Lowes store handled everything over the phone and I was able to email them my coupon, saving me a trip to the store. The delivery company that Lowes subcontracts with is another matter. The water valve was stuck and the delivery guys were too impatient to wait for me to find a wrench to loosen it up, so they took off. I called Lowes and they rescheduled delivery for the next day. I also got the warrantee, and I had to call the store to send me the warrantee information, which they also handled over the phone and emailed it to me.
Sure, Yale Appliance and Sozios have white glove service, but they charge $ 80 for delivery and installation, and no coupon… In all, with a few phone calls to the store, who were great, I saved myself $ 180 on a new washer. Totally worth it.

Was not impressed, I bought a piece of outdoor equipment and it worked properly for about 1 week. I went to have it repaired and it took 1 month and when I got it back it still wasn’t fixed. They returned it, I got the same piece of equipment and it still did the same thing. Would not recommend products from here.

Contrary to the other Unilocal reviews, my experience with this Lowes has been largely positive. So far, I’ve bought a new refrigerator, a new cooktop, and a new dishwasher (all stainless steel) on good clearance discounted prices from the Appliance department during the Thanksgiving and Black Friday sales. Service has been stellar — make sure you talk to Joe or Rich at the Appliance department. My dishwasher was missing a drain hose and some clips, and Rich took the effort to find me a spare hose and spare parts, and took the effort to help me pick out the necessary water inlet hose connectors. Joe arranged delivery of my fridge, and spent time making sure it was the model and size that I needed. I’ve had a good experience with Lowes delivery as well. They even deliver on Sundays!

I can’t believe this place is still open, they don’t answer the phone, there is very little staff, it’s like a morgue in there. The best employee’s I’ve met are in the returns which is where you will be returning much of your stuff because of low quality and little tech support.

Good as a supplier — but avoid these guys for services. We needed a new carpet — so we priced a few places out. Lowe’s came in the lowest by a couple hundred dollars, so we went with them. MISTAKE! The process was painful, cumbersome and way too long. Then we had to deal with scheduling with the 3^rd party installer. Took more than a month to actually get the carpet in and installed. It looks great, no problems there, but if I could do it again, I would have gone with Empire, spent the extra $ 200 and had it installed the next day.

I should’ve known getting an appliance delivered from a big box retailer was a mistake before I did it. On a tax free weekend I ordered a dishwasher on-​line to be delivered to a condo I owned but which I live a an hour away from. I scheduled delivery for 4 – 5 days after their first possible date so I could be assured they’d have it and no excuses. I was supposed to receive a call the night before indicating a 2 hour delivery window. No call came. I called the next morning and spoke to the delivery manager who said he was waiting on the truck and I’d get a call soon to tell me when to expect it that day. I called back a second time and told the same thing. Third time was about 2 pm where a helpful associate informed me the delivery manager leaves for the day by then and unavailable. She helped look but couldn’t help much without the delivery manager around. At 4 pm, the third party delivery company called to apologize they would not be making delivery. I took a day off work and drove an hour each way to the condo and wasted a day. The Lowe’s delivery manager never called to apologize or rearrange delivery, its was all the third party company trying to get the delivery resurrected. I don’t know about other people but if I were in that role I wouldn’t go home until I knew every delivery customer was being taken care of that day or called with an apology. I’ll still go occasionally to Lowe’s for things to get but never order a delivery item and go through that experience again. I should have read reviews here which aren’t flattering. Shape up Lowe’s, there’s a reason Home Depot and small businesses are eating your lunch!

Where do I begin!!! 1 months after ordering all new appliances they still have not been delivered the day after they were supposed to be delivered I got a call saying they’re all out of the fridge when we bought it a month ago on tax free weekend. I was informed the refrigerator would take up to 10 more days but all of my appliances would be delivered the very next day. They never showed up! two days later I got a call saying the delivery truck broke down but he would be here the next morning. the following day the delivery truck dropped off a door not the one we ordered but no appliances. I am a realtor and a property investor i would never be doing business with you again… I still don’t have my appliances and I have no answers $ 8,000 later what’s going on. Best Buy here I come

mostly helpful

Worst customer experience I’ve ever had. Happy with the product, unhappy with the service.
I visited Lowe’s in Saugus on July 11, 2015 to buy an above-​range microwave oven, and had a very positive in-​store experience. I ordered the microwave and was told it would be delivered to the store July 28 and installed 2 days later.
My experience with Lowe’s went downhill after that. July 28 came and went; no word from Lowe’s, no word from an installer. When I called to inquire I was told the microwave had not arrived from the manufacturer.
On August 6 I finally received a call saying my microwave had arrived in the store and I would be hearing from the installer. No call ever came.
The following week I called Lowe’s again and they said my microwave would be installed Sat August 15. The installer would call to set up a time. No one called. I called Lowe’s again and was told the installer would call Friday night. No call. I called Lowe’s again Sat morning and was told I would still hear from the installer. No call.
Finally Lowe’s decided to hire a different installer, and scheduled me for Sat Aug 22 between 9 and 11. I stayed home and waited. No one came. At 10:30 I called Lowe’s and was assured I was on the schedule and someone would be coming.
No one came. Lowe’s said they could not reach the installer.
Finally they scheduled me for Tuesday August 25, and the installer did show up. He said he never received any paperwork from Lowe’s for the Saturday installation.
I asked Lowe’s for a discount and they only offered $ 50 off on a $ 500 purchase.

Want to improve your home, get all the junk you bought at Lowe’s and haul it to the dump. Huge big box store just an indoor landfill. No wonder the USA has a solid waste crisis. Nothing cheap either — same prices at local ACE hardware. I can’t believe I bought a few hundred dollars worth of stuff here yesterday — already throwing one thing out — serves me right for being greedy and stupid.
Trash goods at high prices. Shower caddy pole, $ 19.00. Amazingly complicated to assemble with springs and collars and metal tubes that clatter to the floor until you get it right. Once in place, it slips and collapses, crashing in pieces on the floor of the shower. It’s in the recycling bin now. Over-​the-​toilet cabinet, that was supposed to take 50 minutes for one person to assemble, took my carpenter father in law and me over an hour and a half. Dowels too small, doors warped and do not fit right, uneven gaps in joinery, looks cheesy, a waste of $ 139.00. Wish I hadn’t bought it — will replace it with something respectable soon. Bought two metal outdoor chairs at $ 37.00 ea and correct cushions, $ 36.00 ea. Finish already chipping and rusting. Low, low quality. With sales tax, a cost of $ 323.00, all for foreign-​made junk that I am going to replace in months.
Stay away!

I’m usually very understanding of people in retail and don’t expect people to be over the moon to provide customer service. People have bad days, people dont get paid enough, some customers are terrible to deal with, etc.
That said, this was easily the worst customer service experience I’ve ever had in any store. I tried to go in to buy a piece of plywood and get it cut. Found the plywood (which weighed more than I do and had a few feet on my height) and proceeded to try and flag someone down to help me.
Associate 1 was friendly but went to go flag down someone in lumber as it wasn’t his department. Fine. Comes bad 15 minutes later and tells me that he doesn’t know where the lumber guy went. Not his fault, i told him I’d circle back again to check after I picked up some other items I needed.
Associate 2, I found in the lumber department and seemed very willing to talk to me until I mentioned that I was looking for help with regard to cutting the plywood. Magically he had to go all of a sudden and scurried off. Weird.
Associate 3 was a woman I found in the lighting aisle, the first associate on that half of the store that didn’t seem to scurry away as soon as they saw a customer. She helped me find someone who would help me with the plywood and led me to Associate 4.
Associate 4 (who i’d spotted earlier helping burly men move lumber into their cart) said «Sure, I’ll cut it for you! Just bring it over to the saw!» and proceeded to briskly walk away. Didn’t tell me where the saw was or even consider the fact that I was not a burly person and might need some help with the physical act of moving a huge sheet of plywood off of a shelf that was out of my reach.
At that point I’d been there for close to an hour so I just admitted defeat and walked away. I can deal with the eye rolls, i can deal with being made fun of for being a little girl in a big «manly» store or whatever. But I can’t deal with specifically asking for help that is well within the realm of the associates’ jobs and being practically ignored.

Fist it’s always a dumb idea to get any type of install or home service from a big box store, I knew better and did it any way! Stay away from the flooring department and the con artists in that department! Freddy, who i’m sure is trained in the finer schools of BSing, will tell you what ever he has too. I assure you its all lies, not one date, time or pitch he gave me was ever met. A simple floor install took 8 weeks!!! The install looks like crap! the service was less then desired and it ended up costing me way more the if I went with a local company!!! What a joke!!!

I have done most of my home improvements with this Lowes and it isnt bad. Most of the people are nice, obviously there are a few exceptions.

Purchased a gas range in mid August now it is mid November and I still don’t have it. It is just an average GE range, nothing special. First they said they found it damaged in box now they can’t get an installer. Blah, blah blah. Worst customer service I’ve ever experienced. Big department stores just don’t care because they’re always busy.

My review of this place is very mixed. My water heater crapped the bed so I needed a new one. I ordered one online around midnight and went to this store to pick it up the next day at 8:00 AM. When I walked over to customer service it was already there sitting on a dolly for me to take to the car. I was impressed as the store had just opened at 7 AM so I’m assuming the overnight stock pull team is on the ball… and that is what the two stars is for.
Upon inspecting the packaging I noticed that one corner of the box was cut open from top all the way to the bottom. The woman working customer service saw me looking at it and said, «There’s nothing wrong with it, someone that works her started cutting the box open by accident. It’s never been used or returned or anything.» Since the cut wasn’t big enough to actually take the water heater out of I decided that I was fine with taking it. At that point I just wanted to get home and get it installed. Worst case scenario the unit was under warranty so I’d be covered.
I got home and installed the new 40 gallon heater in just about an hour with ease due to the press fitting vs traditional soldering. Satisfied that everything was installed correctly I turned the cold water on and stepped into the kitchen to open up the hot water on full blast. To be on the safe side whenever i install a water heater I always turn on BOTH of my showers as well. Once the air kicks out and turns into cold water it’s safe to allow the water to run for 3 minutes to ensure the tank is full… I let it run for 6 minutes. I then turn off the kitchen sink & both showers. I put my fuse bank into the box and went to the main breaker and turned the power back on. Hot water at last, right?
…After 3 hours and no hot water I thought that I could have potentially made a mistake in installment. I inspected the device and tested both thermo units & elements. Bottom thermo was great & 120÷120÷240 via element. The top element was shot. I remove it and it looked like it had dry fired…25 years ago. The element was literally blow apart with only 3 – 4 inches of it left intact which was covered in rust. That element had only been in water for about 6 hours MAX… yet, it was covered in rust and showing sever deterioration. I have photo’s that I can post if that’s possible…
I went to home depot and bought a new element, installed it and the heater works great. My issue is that the box had been opened and the fried element came in my unit. I have installed several water heaters and know for a fact that my tank was full and had been full for nearly 30 minutes before I sent power to it. I can’t figure out what actually happened, whether someone cut the hole and took out the good element and switched it with an old shot element or what. They are cheap so that’s a lot of work to save $ 20 but who knows.

They started a job in May, still waiting to be finished. Poor customer service, poor choice of contractors. No follow up.

The only reason I’m giving 1 star is for the lady working in the flooring dept. As far as the rest there seems to be a communication problem between the installer, customer service & install delivery Dept’s. In turn the customer gets nothing but the run around! Lowes you are not the only rodeo in town I hope you realize that!

Delivery team is amazing!
I literally asked them to do the impossible– and they did it. Ahead of schedule, and with a seriously professional approach.
If you get delivered appliances, remember to tip. They earn it.

Good store and convenient location.
What I don’t like about such a big stores is if you need assistance you have to cruise the whole store to maybe find an associate (I am talking after 6:30PM) other than that no complains!!! I will shop at Lowes again!

Path of Least Persistence. Always prefer Lowe’s to other home improvement stores however, The Saugus MA store hits ROCK BOTTOM.
Stopped in to buy a snow blower. The salesman was excellent but I needed to rent a Van to transport the machine. They have a Hertz Kiosk for rental of a VAn but…
was not working.
The help at the service desk (young high school + 1 or 2 years) could care less. Selectively ignore you until they have to say something. Called the Hertz Company myself to ask for help which they were glad to give. They asked to speak to a manager to give him a code which needed to be typed in to reset the machine. Almost no help from any manager. Finally one of the clerks at the service desk said we don’t pay any attention to the Hertz Kiosk. I asked if anyone had successfully rented the van. No one had any idea. That was three or 4 weeks ago. I went back today thinking the problem must be fixed by now. (Yet another snowstorm coming) The Hertz Kiosk machine was up and running but no agent answers. Once again no managers, no one with any knowledge or interest to help. The best I could do was to find out that the «Hertz Yellow bar code cards are all gone». «Yeah we have to order more of those’»
HOW DOES LOWES SAUGUS MA stay open? IS THERE REALLY A MANAGER FOR THAT STORE???
SAVE YOURSELF AGGRAVATION, GRRRRR, GO TO ANOTHER LOWE’S