Belden Jewelers

What started out as a bit of a horror story was saved due to the extraordinary efforts of the store manager, Regina, and one of the shift managers, Christina. Long story short, the repairs company that they send their jewelry out to made a mistake in a stone replacement that wasn’t figured out by me for some time. When I figured it out, I brought the piece back to them and though it was a long time after the repair was done and they could have said it was no longer their issue, both managers went above and beyond to get my jewelry sorted out to my satisfaction. They proactively contacted me to keep me updated while we were waiting for the situation to get resolved and were super helpful and sympathetic. Mistakes do happen but the way they handled it to be honest blew me away and made me a big fan.

I bought 1 engagement ring, 2 wedding rings, & a Movado watch at this location and I wish I never did. The customer service is horrendous and it’s been like that almost every time I’ve been in there and with various workers. There was a manager there 2 years ago that was literally the most mean miserable person, luckily they got rid of her last year. Well the reason I’m leaving this review is that I went in store last night and it was 35 minutes before they closed and I wanted to surprise my wife with the identical wedding band that she already had and i asked the staff member to look up what ring she had and she stated she couldn’t look it up without knowing the exact date of purchase. She gave me the biggest attitude because she wanted to close early, the other worker had all the most of grates down over a half an hour before they closed, I was definitely not welcome to spend my $ 1400 apparently. Who would know the exact date or past purchases? Can’t they just look up the past purchases I’ve made and tell me the ring it was so I could of bought it last night? So they lost a $ 1400 sale and apparently my over $ 6,000 of purchases in the course of 4 years are not appreciated enough to have it saved under my customer name without knowing «the exact date». I will never purchase another thing from Beldens. Not to mention them calling me once a month and telling me about their specials when I’ve asked every time to be taken off their mailing list. This place is the hell of jewelry stores.