Sorry doug that you have amnesia, but my home was in Bradenton. I do not have any personal interests in your business but I am and was a dissatisfied customer, not just in your work but more importantly your customer service response to address the problem I had. I don’t take time out of my day to bash a company, if you look at my Unilocal acct this is the only bad review I have ever put on here. Good luck to you and the only advice I will give you is listen to your customer and address the situation professionally don’t stick your head in the sand and act like it doesn’t exist.
Kelly K.
Tu valoración: 5 Bradenton Beach, FL
I called Doug’s because we had purchased a foreclosure home and the pool had been unused for over 2 years. It actually had fish in it and boards over it. Our contractor hired another pool company initially to clean it and acid wash it – They could not get out the stains. For 2 months we tried everything. The pool company said the stains were all the way through the marcite and they could not be removed. I was prepared to resurface it, so I called for some prices and one of the places i called was Doug’s. Doug answered and told me he would look at it. He told me that he thought he could bring it back without resurfacing — i had heard this from others. Although, he seemed very knowledgeable and told me that he would even do some test areas for me FREE of charge. I agreed. So, he returned the next day, tested it and he showed some great results using the methods he said he would. He told me he would acid wash it – cheaper than the first company — and he told me he would work at it and do his best. He sent Jose 2 days later. Jose was as nice as Doug(even brought Little Jose, his son who was very nice as well) So, he drained the pool and Jose cleaned that pool like a Champion — every single stain WASGONE! The pool looks BRANDNEW. They saved me $ 5000 and I could not be happier. I hired them for ongoing service and they have been excellent at that as well. This company is absolutely awesome. Thank you Doug, Jose and Little Jose — we appreciate the job you do – and we cannot believe you brought our pool back from the dead!