Walmart

I love the false advertisement. when you arrive the sign clearly states «no wait here instant oil change.» When I arrived with my sister to have our oil changed promptly… we waited for at least 15 minutes before anyone even addressed us. The only reason we were even addressed was because I got out of the truck wearing tiny shorts and high heels. As I approached the man cave I quickly received several cat calls. I immediately returned to the truck and told my sister to go to a more professional establishment. Thanks… But no thanks

PROCEED WITH CAUTION — I have been here for oil changes a few times in the past years, and always had a great experience. Not sure what changed, but today was one of worst customer service fails I have ever had. I called on Monday to find out hours for oil change. Was told they are «open» until 7 but take last car at 6. Since I wasn’t able to get there by 6 that day, I asked if this was case for every day. Was told yes, every day they refuse cars who arrive past 6. Took off work early today and got there at 5:41. Got out of my car & tech walks up & says they are not taking anymore cars, they are too busy. I said what? And I told him what I was told yesterday about the 6 pm cut off. He said he was told not to take anymore cars. I asked to speak to manager. Tech said manager is inside & walked me in. Once inside tech told manager, whose name I didn’t get, that I need to speak to him about not getting service. This guy was already helping someone & had others waiting. He thought he could run me off by telling me the sorry line of «not enough staff». I told him I will talk when he is done with customer. So I wait & get more pissed. Finally he starts trying again with his arrogance to tell me he won’t service my car, he doesn’t have staff. I can see there will be no way this guy will listen to me so I ask for the manager. He actually laughed & said HE is the manager! There is no one else. I asked him if is store manager? No, he is auto manager. I told him I want store manager, his boss. He laughs again, says store manager is at home. I asked him who is in charge of store right now, you? He said no. I said I want to talk to who is in charge right now. He called someone & told them I was demanding a manager & why. I heard him say yes they are open till 7 but he had to cutoff early because they are not allowed overtime. Ok, so then he tells me someone is coming. When she comes, she tried to give me same story… blah blah blah about having to cut off so they could finish on time. I told her I do not like this where basically everyone saying «go home» we are too busy and don’t need you. I told her they should say they close at 6 not 7 because they really don’t serve people until 7. I told her that they should have said «no, it’s not the same everyday, you need to call ahead» when I asked if the cutoff was 6 everyday. Then I would not have left work early for nothing. I also told her «the manager» had a bad attitude & how he acted toward me. I told her it really pissed me off how I was lied to & treated. She asked if she could try to get them to work on my car & I said I don’t trust they will do good job now after this drama. She got mad I questioned their integrity. I told her after the way «the manager» was towards me, yeah, I could see him telling them to mess me up. She said that wouldn’t happen and went out to talk to the techs to see what she could do. After a bit, I went out & told her no I can’t stay, I am too mad. She says she is trying to fix it. I said I understand & thank you but I am just too mad. That’s how we left it & I hope «Mr. Manager» gets the talking to he deserves and I hope everyone gets trained to say «every day is different, please call before you come in to check» so no one else wastes time or misses out on work like I did.