US Post Office

Always seem like I am inconveniencing them. They all visibly look like they hate their jobs. I went in today because of an Amazon shipping issue. I was assured by both Amazon and the post office they had my books so I go in today with my tracking number and email showing usps had my package. Stood in line for 10 minutes because no one was helping just people with pick ups. Then I am up at the counter being questioned like I made everything up and they are clueless as to where my package even is. So after them looking into it for another 10 minutes as I stand there looking stupid they come back and say we don’t know where it is but we will find it where should we take it once we find it. I told her my house like it should be any question as to where I want my package sent? All in all they should work on their customer service because yes I was upset but they were beyond rude to me treating me like I was bs-​ing everything I had previously been told.

Benjamin helped me today. I sold textbooks on eBay and had pre-​printed and purchased shipping based on eBay recommendations. Well eBay estimated the weight wrong. So, Benjamin tried to keep the same tracking number for me and let me pay the difference. Long story short, I paid a little more money, saved a large envelope and got everything mailed. I had a great experience and strongly believe it’s because Benjamin helped me out and cared about the quality of service. He didn’t hand me a box and say come back later, he took the time to help me solve the problem! Glad he’s there :) great experience!

Went to this location yesterday morning. I was excited becuz I was the only customer. There were 4 employees behind the counter. Each made eye contact with me but no one acknowledged me nor asked me to step up. I waited at least 30 seconds and finally asked if someone was open? No reply. Waited another 30 seconds and said «There are 4 of you behind the counter, can someone help me?». They all pointed to the one guy. I wanted a roll of stamps. He looked in his drawer and then left. When he came back he had stamps in his hand. After such horrible customer service he should have told me he was leaving his station to get stamps and that he would be right back. Geez! I have worked with the public for 32 years in financial services. This was a classic example of poor customer service in every aspect! It was almost comical. My experience with them should have been in a training video for what not to do as far as customer service! Shame on all of them!!!

I’ve used this location a few times and they have lost my phone in the past and the most recent I sent my sister and card in a different state which never got there. I walked inside give it to someone cause the back wouldn’t stick, she told me I was good to go and didn’t need anything else so I thought I was good, 2 weeks later I go back in and they blame it on me. From here on out I’m using FedEx. Lesson learned

Did you ever try calling them? I let the phone ring for fifteen minutes (on speaker of course) and they picked up and hung up! The worst service ever.

I can’t believe I have not reviewed this location yet!
I love this post office. I know, that sounds very odd. However, when it gets busy, someone comes out from behind the counter to triage the line. This is very, very helpful! I have seen them show people how to use the self-​serve stamp vending machine as well as help them with packaging items to ship.
Plenty of parking and they are open 24 hours for your P.O. Box.

I’ve been here a few times. And every time there was either one or two people working there, so the line of course was long. But it’s a post office, so what do you really expect? I’ve always gotten everything done in a decent amount of time.
One thing that I don’t like more than the long wait issue is that the employees never tell you the cheapest way of shipping something, and don’t ask how you’d like it to be shipped, they just type something in their computer and then tell them a random cost. For example, one time I came in to ship a book, which through media mail would cost an average of $ 3-​$ 6. I put it on the counter and before I had a chance to say anything about it, the lady told me that shipping was $ 19. Seriously? They don’t even both to ask what the item is to know how to properly send it. That is ridiculous.

Been in santees post office and no smiles very slow i either go over by vons and mail my things or on cuyamaca st on the corner you can buy stamps it an antiques store.

This post office has incredibly slow service. There is a kiosk where you can do basic things like buy stamps, etc which has saved me time, but if you need to talk to an actual person, be prepared to wait. Also, I went in to buy wedding-​themed stamps and was excited to see a large display of options, only to get up to the front and be told they didn’t have any of the stamps they had on display. I only gave this review two stars instead of one because I’ve been to worse, and this one has one thing going for it: a decent parking lot.

This is the WORST post office I have ever been to. In fact I have been driving to the Tierra Santa post office when I can even though this one is less than one mile from my house.
You will wait in line for a long time whether there are 2 or 20 people in front if you. If you don’t put your debit card in the postal machine in exactly the right way it won’t accept it. Mine works about 20% of the time.
On top of this, the people that work there are either incapable of understanding or simply do not listen to what you are saying. For example, just a few days ago I went to buy postage for two envelopes containing documents that were not being mailed the same day. I told the woman behind the counter this and she printed up the wrong postage anyway. I had to explain it to her three times before she would give me the correct postage. Earlier in the month I tried to buy postage in the same manner and a different woman was trying to grab papers out of my hand saying she needed to weigh them with the envelope to get the correct postage until I told her that the papers to be mailed were already in the sealed envelope I had just handed her.

The only reason I go here is for convenience. When you walk in there are no smiles, no greetings, etc. It’s like walking into a morgue, although I bet the employees there would have more life in them than the post office.
There is absolutely no sense of urgency. Everything here is at a snails pace. There was two people in line ahead of me and about ten minutes later I was finally at the front and the line was now into the lobby by the front doors. Nobody picked up the pace or seemed to care. No wonder they considered disbanding USPS.
I also tried to send a package to Oregon and they sent it all the way to Pennsylvania and it wound up arriving almost a week late.

I stopped going to the post office due to what everyone else has commented on too. The line is always super long, they usually only have 1 person maybe 2 at the front desk. I would rather pay more and go to the UPS store.

Woooow! I showed up at 513pm and they were closed… Might wanna reflect your posted hours of operation

So I know the post office can be busy… But this place was just crazy! I was in line for 35 minutes and finally a third teller came into the rotation.
After I had already the paid, the woman behind the counter says to me, «Next time you might want to you this kind of box (as she pulls it from under the counter) to ship your local package. This would probably only cost you 5.99 instead of the 12 you just paid to ship it flat rate.» ARE YOU KIDDING ME? She couldn’t tell me that before I paid? We couldn’t have just exchanged the box right there and then?
I just moved to east county from Poway. This would have never happened at my Poway Branch. OH HOW I MISS THAT LOCATION!

After seeing all the negative reviews I have taken the time to sign onto Unilocal,open an account I would rather not have just so I can let others know how excellent the service is at the Santee location. I mail packages, domestic and international, frequently and 99% of the time the experience there and the service is positive and helpful. When it is «awful», it is most often due to the grumbling complaining customers in line.
Also, I have placed calls to this office for advice or information — I always get a person, never a recording, again always helpful.

I wish I could give them 0 stars. They consistently lose my packages and deliver them to the wrong houses. They have literally lost 6 of my f***ing packages this year. They’re garbage. Just overall really, really terrible. I would rather have my legs sawed off than have to tip my postal workers during the holidays. It would be tipping them to suck horribly at their jobs and to be useless. You suck santee post office.

I would give zero stars if possible! People lined up out the doors (and post Christmas rush, too) and there are TWO tellers. To make matters worse, they run at only one speed — SLOW!
40 freakin’ minutes in line to mail a package… ridiculous. You can tell the unions run the USPS.

Overall I think I am satisfied with this location but today’s experience my decision for me. It’s the holiday season and they have decided to only have two clerks working the line that is now 17 people deep and taking at least 34 minutes. Completely inefficient and ineffective.

The actual post office is not too bad,
However I live in their service area and the delivery service mostly sucks!
We have NO idea when they will deliver or even what day…
Also several times we get other peoples mail and they get ours!
Just got one exactly ONE MONTH late… d;^(

Friendly but severely inneficient postal workers who are thrilled to task as slow as possible by day and make your life hell while you wait in line while only 2 stations out of 6 are open; but 17 people are in line eager to take care of their business and get out. The postal workers are fast to move at 4:58pm when they spring up to lock the door, firmly alerting customers that they’re now closed. Welcome to the US Post Office.