The UPS Store

Brenda was so helpful and friendly! I came in to print out photos for my parents 50^th wedding anniversary party. They needed to be 2×2 to fit into the small frames for one of the tables. Brenda helped me resize and scale the photos. They fit perfectly and looked great!
Great quality product, clean store, excellent customer service. I will definitely be back!

I don’t use this location often — not for any reason in particular — but when I do they are always great! CASPER was so nice and professional, and knew how to take care of what I needed as soon as I told him what I needed. Great job Santee UPS Store!

Very expensive but wonderful service. Worth it.

I needed to ship a parcel internationally. Haley was so efficient and a complicated process was reduced to a pleasant experience. Thanks to you Haley for your expertise and super customer service.

Most important — this is NOT a UPS Store. Store 400 is a separate corporation, so if a problem develops UPS will not help.
We shipped a valuable item from this store and purchased expensive insurance. The item shipped late, and was not packaged properly. When it arrived damaged we tried to file an insurance claim and — after much effort — were eventually informed that the insurance was worthless.
Executives at Store 400 wasted a tremendous amount of our time by acting like we had insurance for almost a year… before basically telling us to go away. This was one of the worst commercial experiences I have ever had. Presenting itself like it is part of UPS borders on fraud in my opinion.

Every time I come in here for various reasons they treat you super good. It’s like the olden days when the customer was always number one. Even when I have something pre-​paid (Amazon etc) and they aren’t making any money off you they still are super nice.
Props to a place like this that still sees customer service as important. Definitely my go to shipping place now.

I am so impressed with the customer service I received. I needed some tiny stickers printed with our license number for the company I work for and Haley went out of her way to make it happen! Not only did she make it happen but she took on the task like it was as important to her as it was to me! She communicated with me through the whole process and the turn around was so fast!!! I truly haven’t received this wonderful of customer service forever. if ever! Thank you so much Haley. We will be bringing ALL of our business to you and The UPS Store in Santee. I will also tell everyone I know about this awesome experience!

Isn’t it shocking these days when you meet a polite, friendly, **competent** and eager to help customer service professional? Greg, the owner of this UPS Santee location was just THAT!
My husband and I were interested in creating graphics for a marketing brochure for a mass mailing. We started at another office/​ups location and after explaining what we wanted to accomplish, the staff looked at us with their heads tilted, eye balls and tongues hanging out, saying «duhhhh»… No freaking clue or help. Defeat.
We made our way to the Santee location, and since we were already beaten down from our earlier experience, we were ready for another exhausting exchange with hopes of a silver lining.
We walk in, and there stood that silver lining! There, on a 10 foot ladder, changing a lightbulb, our solution came down the steps as if he floated down from the heavens! «Hi I’m Greg! What can I help you with… Sure! I can do that no problem!» What?! Just like that!
Just that simple? Wow. Greg and his staff are amazing. Thank you for redefining the true existence of professionalism and solution based customer service.

These ladies are the most efficient women that I’ve ever fucking seen. It’s like they came out womb at the same time.
I came into a store that had a long ass line. I witnessed them assess it, categorize it and then decimate it within a couple of minutes. If it was usps, FedEx or some other ups I’d be there for a while.
Thank you so much ladies. You all are awesome.

I come here all the time to drop stuff off for UPS – and the staff is really nice! I only recently discovered that you can send stuff to USAA savings bank here and also have stuff notarized. I’m thrilled! They really care about their business here.
Plus – at my last visit, I saw a sign for secure document shredding for just $.99 per pound. What a great deal! At any rate – lots of great stuff. Color copies, shipping supplies, fax and more: everything you need, all in one place. I think it’s great!
I’ll definitely be coming back – and thanks for the great service!

Superb customer service! I’d never been to an actual UPS store before and needed to return ship some Zappos purchases. The staff at the Santee store made it easy to come in and send out my packages without any hassle or headache! I’ll be back for all my shipping needs! Thanks gals!

I sold a very fragile item on eBay and was concerned about shipping it safely. Haley at the UPS store in Santee listened to my concerns and was very attentive. The item arrived to the buyer safe and sound. Thank you, Haley!

Awesome customer service. Always greeted with a Hi! and a big smile. Super friendly staff. Especially Brenda and Haley. Keep up the good work

Really nice people working here and made my shipping needs easy to take care of! I’ll use them again!

Awesome customer service! Came here twice to get some stuff printed. The first time I came in, the colored printer will not work for some reason. The girl did everything she can and did not show any frustration. We ended up using the b&w which turned out fine. I believe the girl that helped me was Brittany. The 2^nd time I came, it was 10 minutes before they close. This time it was Jason. He told me don’t worry about it and did not rush me at all. He even helped me align the favor tags that I needed to print! I’m all about customer service and these guys sure knows how to so that! Kudos to both of them!

Went here for the first time yesterday and I had a very pleasant experience. The staff was very friendly and helpful and had a great attitude. I got everything done in one place and couldn’t be more happier. Will definitely be coming back here!

This place is very convenient. The parking right up front is hit and miss, but the location is great for me. I have used this place to proctor me through a test to get a speeding ticket erased and I use it regularly for returns to Zappos and Cox.
Staff is always nice to me. i am glad they are here.

My wife went in today to ship a box to Rancho Bernardo. $ 25 later, the box is on its way. Here’s how the fleecing pencils out:
20×12×12 box $ 5.11 (box)
20×12×12 mat $ 4.28 (popcorn)
20×12×12 serv $ 5.80 (guy puts peanuts in, tapes ends of box)
$ 8.46 Shipping
Total: $ 24.50
OBVIOUSLY, the guy putting the peanuts in the box and taping the ends makes aroundt EIGHT HUNDRED DOLLARS per hour to justify that gouge job. My wife is from overseas, and this outlet took TOTAL advantage of her to squeeze out a few extra dollars. WILL NEVER USE THESE GUYS AGAIN. ROBBERS.

parking spot open right in front…
no line! super friendly lady welcomed me from the desk!
she was super nice to my two year old son. asked if he wanted a lollipop…
I needed to expedite something to the east coast next day air… she took care of everything!!!
super friendly clean store… good service… good company… service with a smile and she explained everything…
this is for sure my shipping needs place from now on!!! STAT…

I heard in the media that this (Dec 18) was the last day to mail packages to get there by Xmas. I drove by the Santee post office and the parking lot was full. I looked inside and saw that the line was out of the office part and halfway through the lobby.
So, I drove to the Santee UPS store a short distance away. There was a parking spot right in front. I walked in and there was no line. I was waited on immediately! The staff was courteous and helpful and I was done in minutes.
I later checked the prices online and saw that the cutoff for parcel post was actually two days earlier 16^th and for priority was the 21^st. The price differential was only about $ 3 for both packages I sent compared to priority mail with USPS. That $ 3 was well worth the hour or so I would have waited at the local post office.