Santee Family Optometry

We will be back! The staff and service was amazing! So many glasses to choice from! The whole family went and we will be sending all our friends!

So very pleased with the friendly and professional staff at Santee Family Optometry. Scheduling, check-​in/​out process, and the eye exams for my daughters were efficient and Dr. Irene Gendelman is great with children.

My husband and I were lead to this optometrist because of the reviews on Unilocal.For the most part our initial experience was good. The staff was in the front and the office was relatively nice. Our appointment was with Irene Gendelman went fine but honestly it felt like she went through the appointment with as little interaction as possible and we both felt in the dark throughout the exams (and I don’t mean because the room was dark).
5 months have past and my husband noticed that his eyes still have not fully adjusted to the prescription, he returned to see if there was any way to get them fixed. Alex informed us that we would have to pay entirely out of pocket since it was past the allotted time. After already paying several hundred dollars out of pocket for an incorrect prescription and how so many seemed to boast about their fantastic customer service, I asked if there was any way they could help hoping to get the issue resolved and to get the correct prescription but, they would not budge and said they couldn’t do anything for us. The insurance company said they could reverse the coverage if the optometrist would except the return, which this was obvious not an option since they already said there was nothing they could do for us.
Overall, I was just disappointed that from the beginning they clearly screwed up the prescription and now we are SOL. I expected better service because of their high of ratings. We will unfortunately be trying a new optometrist in hopes of a more accurate prescription.
3 stars seem a little generous so my rating is really 2.5

Perfect service and friendly staff! Everyone was well dressed! I would/​will definitely recommend to friends and family!

They called and apologized for any confusion and they ended up not charging my insurance company. So I am grateful for that. That says volumes about their customer service. I am confident my situation was a one time things and I can tell they give great service here. Just be clear on price before you proceed with any additional services. And that goes for anywhere, not just here really.

This office is fantastic. The staff is very nice and attentive. There was no waiting and I was even taken back a few minutes early for my exam. Dr. Gendelman was great. She is very professional and knowledgeable. She is very personable.

My daughter and I both had appointments for our annual check-​up and all I can say is that the staff and Doctors are amazing each time we come! They are so welcoming and helpful with all of our questions and needs. They know exactly what to do when it comes to coverages and they are very prompt with their exams that we have never had to wait. Dr. G is also a natural when it comes to kids too. She makes my daughter feel comfortable and relaxed every time. The huge variety and selection of frames make it difficult to choose just one. I would never consider any other optometrist. We will definitely be a lifetime customer!
Excellent Service. Knowledgable Staff. Top notch. Definitely 5 stars.

I started coming here when I heard Dr. Amini had moved and started her own practice. I was a patient of hers at her previous office, and always loved my experience with her. She is so friendly, knowledgeable, and very patient with my questions. She makes me feel at ease even when eye exams are not the most comfortable of situations. I make it a point to see her at least every year, and have referred her to a few friends who love her as well! The new office is great– very clean and welcoming!

Staff is so rude it’s ridiculous my daughter lost her frames all the time because they fitted her to small so she had to get new frames and let me tell you just how rude the front office assistant is she has no care for kids whatsoever she could careless if your children leave blind I have to bring her the lost old frames to get the new ones y… tell me why??? She had not said this prior to me driving 35 miles away besides that the doctors are very sweet this lady ruined it for me and any future customers I had just referred someone from alpine to come there not now. and my glasses were 300 bucks rip off not going back

Awesome experience! I booked my appt via their website. I got to fill out all the paperwork online. When I arrived they saw me immediately. The Dr was really sweet and patient. Afterwards they did a great job explaining my insurance and what I could get for free. The whole experience was quick, easy, and pleasant. Will defin come back! The office was clean, modern, and high tech. Everyone was nice/​helpful. Most importantly– I can see better than ever!!! PERFECT prescription– nailed it!!! :)

This place is top notch, a great experience. Friendly staff very knowledgeable and always provide details when you have questions. The office is very comfortable and they have a great selection of glasses. They are also very helpful when reviewing your insurance to explain you coverage.
I highly recommend this office
Thanks

I am a patient here and went in one day to ask a question quickly to the doctor. She would not even come out and address me or tell me herself that I needed to make an appointment. She was in her office with no patients at the time. I thought it was incredibly unprofessional.
The girl at the front desk is extremely rude as well. I will not be returning to this doctor.

Great place for kids. I have been taking my now 11 yr old since shortly after they opened and it’s great. Dr. Gendahlmann is both patient and kind to him.
We also take our now 3yr old since he was about 2. She tries and make it fun for him and is knowledgeable about how to manage the very young. The only reason I’m not giving 5 stars is simply because there are not a lot of young boys frames to choose from. But for girls, ladies, and men they definitely carry an abundance of fashionable frames.

Quick and friendly! Came in for new contacts and glasses, and everything was great. Nice staff, clean facility. Dr. Gendelman was great and to the point. Wendy at the front helped me pick out my new glasses which I love! I had a follow up 1 week after my first appointment to make sure my contacts were fitting correctly. No complaints at all and will return in the future.

Great place to come for an eye exam! Very professional and friendly! This includes the doctor and all her staff!

I saw Dr. Gendelman in October2013. She is swseet and seem to know what she is doing.
The problem came in when I bought my glasses from them, I usually get them at Costco never had a problem there,
. The lenses were just not right. So they said I needed anti-​glare added. Paid another $ 61.00 after paying over $ 300.00 for the frames and lenses after insurance. Two weeks later glasses came back from lab. Still just not right. I have been in several times for them to «adjust» them. I finnaly ask this morning if I could see Dr. Gendelman so she could do a quick check and be sure this rx is right since I am unable to use them when I am on the computer or reading. I have to take them off. Which is the whole idea of a progressive. You can see, close, mid and far away. Not with these glasses. I was told it would cost me another $ 45.00 if I wanted her to check them. I said really? Yes that is the policy. After 60 days. Even though I have been in there since the beginning with problems and several weeks were wasted at the lab.
So I have gone back to wearing my old glasses from Costco.
Later that day…
Dr.Gendelman called and said I can come in and she will re-​check my Rx. That is very nice of her. Will update if the eyeglass problem is fixed.

Very impressed! Dr. Irene was very pleasant and professional. And she is also super hot… can I say that on here? The staff was super nice and they have a fair selection of cool frames for shades and clear glasses.

Quick service! Very Professional. Never had to wait. Been there twice for my eye exams and will happily go again

Quick, friendly service. Got in, got out, felt like I received good care from the entire team.
No pressure to buy their eyewear, I appreciated that.

Everyone here is so nice and friendly! I love that everyone was so helpful during my visit for an exam. The doctor was very thorough and made sure that I did not have any questions or concern prior to me leaving. My glasses came in a timely manner. I’d definitely recommend this place to others.