RCP Block & Brick

Not happy with the customer service. First time at this place and the last. I will drive out of my way to finish our remodeling now. We bought some veneer stone for a fireplace. The original cashier helping us out was nice but had me order an extra box of straight pieces and a box short of corner pieces. No big deal we came back for the extra box of corners. When I asked about returning the unopened, unused box of straight pieces, he said bring them back and have the manager return them. Few days later try to bring them back, manager was out. Second attempt, I decided to call first before going down there. Both managers were busy
so I left my number and get no return call back. As a female, i wasn’t 100% sure how to order the boxes so I left it up to the employee to help me. He made it seem like no big deal to return it if we had extra. It’s an $ 80 unopened box, not like Im returning a pile of rock. Not happy with not getting a return phone call back and wasting a trip down there. Get it together RCP

EXTRAORDINARY EXPERIENCE in selection (amazingly helpful, friendly, professonal and patient outdoor as well as desk staff), product (vast selection in huge yard of beautiful boulders, brick and rock), and delivery (they assembled two separate orders and delivered them 100% accurately very quickly). Prices reasonable.
STAFF is absolutely wonderful– every one of those who helped me, including:
NOAH and DAVID G. (extremely friendly, patient and helpful outside staff who helped me hand-​pick boulders in brutal unshaded sun 100-​degree heat),
DAVID H. at the desk who helped write up order and promptly followed up as promised in emailing me the order when I had to leave abruptly due to an emergency).
Delivery driver DENNIS was friendly, professional, and very carefully offloaded products onto my driveway (and even meticulously pushed product into my garage with his forklift). All staff were tremendously patient (with a woman who was obsessive in choosing just the right boulders), courteous, very very helpful, and WENT THE EXTRA MILE throughout the experience. I couldn’t be happier and would recommend RCP Santee to my best friends and family. Their cusomer service ROCKS (yea, couldn’t help it, sorry).

I like this place for the most part, I usually just come here when I am helping out a buddy with his yard. Sand, fill, gravel. The normal, nothing special. Ok prices, nice staff.

Very helpful, answered all my concerns and gave me real facts on how to proceed in my quest to decide PAVERS over CONCRETE thanks guys

Fair selection of gravel and rock, but what earns them five stars is the helpfulness of the yard crew. I have been dealing with them since the 70’s.

Good selection of gravel and rock, but what earns them five stars is the helpfulness of the yard crew. Every one of them would stop to ask how they could help, and once engaged did everything to get rock and brick into our car. Flawless.

I really debated on the overall star rating — here’s the breakdown:
Cust service: 3 stars — ok — I get the feeling they’d rather deal with the big contractor that with some pidly homeowner making (in my case) an $ 1,100 purchase and asking too many questions. They were friendly enough but a bit curt,
Pricing: 3 – 4 stars maybe? Not sure what to say. I shopped them on a couple different retaining wall blocks and Home Depot, Lowes, Alpine Rock Block and RCP were all within a penny of each other for the same face height (although different brand /​design) block. Lowes /​Home Depot delivery was $ 30 less but I ended up going with RCP because their block matched existing blocks I have in my yard. I did manage to find a 10% coupon for them in this little 2 for 1 magazine that shows up in the mail every month — that helps.
Selection /​stock: Perhaps here they earn 5 stars. This is what they do. A good selection of in stock block, brick, gravel, stone, ground cover, etc. They do NOT carry mulch or very large (4′ high) boulders which is something I was interested in but oh well.