Mastercraft Safety

Customer service is rude… Manager insulted me because I told him they needed to do a better job talking to their suppliers. Mastercraft wouldn’t give their suppliers a direct answer, the supplier then refused to install their product. When I contacted the manager to inform him of this, he said he disagreed it was a deterrent to buyers, that the suppliers unwilling to install master crafts products due to liability… Then questioned my mechanical skills? Do your job moron!

Be careful what you order… be sure to talk to a person on the phone first & then clarify order with a paper catalogue before purchasing. However, phone questions poorly answered & online catalogue still confusing. Email questions were never answered at all, despite a number of attempts. Only clear communication was when they called me back asking for my credit card. No refunds, all custom… even if they provided you with misguided info you’re still screwed. Buyer beware. Even calling back with questions the woman on the phone couldn’t answer my questions… I highly recommend a more flexible company with actual customer service! Manager was less than courteous & poorly organized… wishy washy @ best. I recommend a different company if you are buying after-​market chairs for you Jeep or SUV. There are many other companies to choose from with better service. Don’t lose a substantial amount of money like me when they don’t get your order right…