Laptops Plus

Laptop plus is an honest and knowledgeable company. They fixed my dell in one day and it runs like a dream. They checked my Mac and found it was under a recall and printed everything out and Apple is covering it. Thank you

I had a desktop computer that quit working and I took it into Laptops Plus for a diagnostic and hopefully to back-​up files from the hard drive if it was still readable. The work was done in the time frame they gave me and at the price that was quoted when I first called. The employees were pleasant to deal with and I was completely satisfied. I will be back when I have computer problems in the future.

Rick and his employees are great. 5hey are very knowledgeable and friendly. Rick was able to remove windows 10 and restore it back to my windows 7. I am so grateful for that. I thought i lost tons of pictures. They also restored my external hardrive. They will be my «go to person» from now on. Thanks Rick

Gave them my partially functional 4TB hard drive to extract data from. Before I gave it to them I was able to see all my files but not copy them over to another drive. After a day they told me they had to rip the case apart to take the drive out and that the case is no longer able to be put back together. They didn’t inform me that they would have to do this, they just assumed I knew. ok. They didn’t charge me because they couldn’t recover the data. cool i thought. I plug my hard drive back into my computer, hoping to at least see what I saw before I gave it to them, and it was completely erased with a 1.8TB partition on it! WTF!!! NEVER GOING BACK TO THESE HACKS AGAIN!!! THANKS FOR RUINING MY CHANCE OF RECOVERING MY DATA!!! If i could give no stars I would.

Very friendly and professional. Quoted me the best prices and quickest turnaround of the 5 places I called. I needed data recovery for a failed hard drive on my IMAC. They walked me through the process and got everything recovered. When I went to pick up they showed me all of the files on the external hard drive. I will use them if I have any other computer issues. Highly recommended.

Best place to bring your laptop! I highly recommend laptop plus. Many viruses and malware has corrupted my laptop. With several people working on it, I had missed drivers and more junk installed automatically. My computer needed a wipe out and needed updates. I barely used my HP in 4 years and I took it in for only $ 89 with coupon and for 3 days it was done! I can now use my CD player and finally put the music I have always wanted to on my phone! I love laptop plus and thank you so much for the help. Another added plus was them cleaning my whole laptop with a furnish. Thank you again. They deserve a best review.

I was extremely satisfied with the service I received and the turnaround time. I dropped of my laptop because I cracked the screen. They had it back to me in 3 days, including the weekend! Technician was very professional and businesslike. Will definitely refer Laptops Plus to friends and will go back again when I need to.

Great service! Needed help to clean up a virus. It was done quicker and cheaper than I thought it would be. Would not go any place else!

I brought my laptop in for a cracked screen. They had it repaired in about 3 hours and for a good price. My only issue is with their location.

I’ve been a LONG time customer and they’ve always been fast and helpful. Our latest experience was a wet laptop and they managed to recover all our data from the soaked harddrive all for a reasonable price. Thanks for your help!

Outstanding service and value!!! Would highly recommend… We have been using these guys for home and business computer services for over a decade and have never had an issue… Great team!!!- A+++

Everyone here is super nice and they were so quick to fix my computer! The prices are reasonable too. I totally recommend this place.

My printer didn’t print after I tried to print from a secure website online. I tried to delete the file but the printer just kept saying ‘deleting’. I tried again and again for days! I finally unplugged and disconnected the printer
I went on a 4 day trip, when I returned I reconnected it and it still didn’t print!
I tried to uninstall the printer and a bunch of other stuff, no success. So I called John at Laptops Plus in San Diego. I am in Fremont. I gave him access into the computer and he fixed it in a very short time. EXCELLENT. It now prints better than when I bought it 3 years ago… Thanks Laptops Plus West in Santee

I took my Vaio here to have the power jack replaced. They had a special for $ 170 (normally $ 199). I was told it’d take 5 business days to repair. Exactly 5 days later I was called and told it was ready for pickup. I paid, took my laptop, and left the store. That was the easiest repair I’ve ever had done. I got exactly what was promised and my laptop is back in working order. I’d definitely return … but I hope I don’t need any more repairs in the near future!

Had pretty much the same experience as Jeff W. did about 6 months ago (maybe more). I just had a cracked screen that they swore would be ready in 4 – 7 days. Well 4 weeks and two new screens later, nothing happened. They kept telling me the motherboard was bad, and that’s why the new screens wouldn’t work. I told them that can’t be right because when they put back on my old cracked screen, it worked (albeit with a crack). They couldn’t answer that. Total fail of logic. I took it to a Computer science major I knew and had it fixed (they had bent a pin) in a hour (once we ordered the screen).
Do not go here. Biggest headache ever.
Though I have to say the owner (John I think) was nice and responsive to my emails.

Avoid. Bad Customer Service. Scam artistry. Bad business practices.
Story: My friend… we’ll call him Joe, took his Dell laptop in with a cracked screen. *1ST RED FLAG* — They charged $ 35 to open the screen to see if they had a used one that might fit. …they didn’t have one. But they «graciously offered» to push that charge onto ordering a new one for -$ 170-​. (1^st Note: I found one online for $ 80 shipped)
It took almost a week to arrive. Ordered Saturday… took 10 days to receive the screen. He picked it up and brought it to me. (2^nd Note: It took less than 5 minutes and 6 screws to remove the screen)
Comparing the two screens, I immediately notice that it they ordered the WRONG screen. No tabs for the mounting points and different connector. «Take it back», I tell him.
Upon his return, they tell him there’s a restocking fee and and he will have to pay for shipping. WTH!!! They ‘graciously’ do not charge him a restocking fee for the WRONG PART ORDERED. They refunded -$ 145-​. So, it cost him $ 25, a 1 ½ weeks (or more, as we still have to order his new screen) without home internet access and an overall bad experience with a local business.
To Laptops Plus: A customer should not have to pay for your incompetence in ordering the wrong part. I understand that as a business, you need to make money. You should have bent over backwards to help him.
To everyone else: AVOID. …unless you have money to waste.
My credentials: Navy Veteran and Senior Electronics Technician with 18 years of experience. Over 15 years of experience in computer maintenance and repair.

After finding this place on Unilocal,I went in and got a free diagnoses… turns out it was my motherboard. They were able to diagnose the problem, and retrieve all of my information and put it on an external hard drive the same day I brought it in, and all for only $ 50. The customer service was also really great, the guy that helped me (I forgot his name) was as nice as could be. Just this morning I recommended them to my dad.