Valley Oxygen & Medical Equipment

Inconsistent and overall poor service.

If I could give them negative stars I would. They are rude unhelpful. Never follow thru. I’ve been trying to get them to pick up equipment for months. Run as fast as you can to another company. These people are the worst.

I am very new to wearing a cpap machine and have been so frustrated since March two days into having and using my cpap machine I have been trying to get someone to help me be better fitted for a mask and they told me I would get more materials about the cleaning and maintaining the machine but no one followed through in fact every phone call became more apparent that I was not going to be dealing with anyone with the intention to make it right. I have a modern on my machine that keeps needing to be reset phone calls from compliance people call but they don’t work for Valley Oxygen so they don’t help besides to tell you to wear it mean while this mask sends air all over my face so much my pillow is damp every morning it wakes me ip click work every night 2 to 3 hours after finally managing to fall asleep I am so done with people who lie and put words on paper that are not true and forget the customer is what you need to stay in business

My mother has been waiting for her oxygen for nearly 2 weeks, this company has no compassion or empathy that each day without oxygen is stressful. First they delivered the wrong size tank — that was a week ago– they were supposed to have delivered the smaller tank we are still waiting and her quality of life is compromised. I will write and complain directly to the Centers for Medicare and Medicaid Services. Patients can’t call and ask when they are coming and they are unresponsive to the pulmonologist.

Silly me… didn’t check reviews before I went to pick up (attempt I should say) a walker for my mom) and they acted like they had never heard of such a thing… Unprofessional, disorganized, uninterested in business and I left without a walker.
Use this as your last resort people… there has to be a better place that actually wants our business… if anyone knows of a place let me know.

UPDATE: Since my first review, I have had terrible service. They are never available on the phone and I don’t get my supplies when I order them.
ORIGINAL I have been very happy with the service and patience of Valley Oxygen, and Janice in particular who is the rep I work with. I was assigned Pacific Pulminary for my nebulizer and they were really bad, so I have something to compare.
When I got a CPAP machine last month, Janice showed me how to use it, and took more than a few follow up calls (immediately BTW). She also helped me find and fit a better mask after the first one didn’t work out. She was more helpful than the doctor’s office in terms of patience and explaining things in a way that was easy to understand.
They even gave me the PG&E medical equipment discount form, ready to send in. The only drawback is that I had to drive to their office in Santa Rosa, while some companies deliver because I’m in West County.

The absolute worst customer service I have ever received. They do not return calls, and push for more expensive options. Stay away.

Completely unorganized. They just called me about picking up a wheelchair & had me mixed up with a deceased client. On the phone they have been rude, sarcastic and patronizing. Have dealt with Piner in Napa — efficient, prompt and polite.

Beware. The manager listens in on all client calls and will recall your order if you talk 10 seconds too long to his staff. He will then attempt to give you 20 year old used equipment instead of the promised new equipment. He then yells at you and tries to guilt trip you into taking the wrong equipment while threatening to send your prescription back to the doctor and making you start all over again. He makes his own staff cry on the phone as he bullies them and his customers.