The Tuxedo Gallery

I just went here with my oldest son for a prom tux. service was awesome and caring. The best part the Price​.amaz​ing​.no surprises. 2 weeks ago my youngest tux at Men’s Wearhouse 300.00 for identical suit. .today 138.00 what a huge difference .I highly recommend will use for senior prom next year.

Worst business and owners ever! Do not do business with these people. If I could give them 0 stars I would! After using them several times over the years I thought they were good people but I was wrong. We will never do business with them again! They hired my 14 year old daughter to work for them over the prom season. After she was verbally abused multiple times and never off on time they finally fired her. (Which we were actually thankful for as this is a horrible hostile work environment especially for a first time job) This would have been the end of it but then we had problems getting her final check. Finally as a parent I had to get involved. When I went into the store and asked for the check the owner Richard who was in the Parking lot on lunch came into the store screaming at me, swearing profanities, kicked me out of his store and refused to give me the check! I have never been treated so rudely! All we wanted was her paycheck which legal should have been given to her the day she was terminated. I don’t post reviews very often but was so appalled by the owners I thought people should know the kind of business owners they are!

The shop is in a weird location and admittedly looks a little outdated but it turned out to be a great choice for renting my tux. I was really impressed with the efficiency and service. upon ringing the bell I was immediately attended by Rich, the knowledgeable, friendly and funny shopkeeper. within 15 minutes Rich helped me pick out a nice tux, had me measured and out the door. Got lots of complements on the tux at the wedding. The rental fee ended up being a little more expensive than what I was expecting but I feel like I got great service and supported a local business.

*****BEWARE***** ONE OF THE WORST TUXEDO… NO BUSINESSES I HAVE EVER DELT WITH. If I could give them no stars I would. We went in to get tux’s for my wedding and paid a deposit to hold our order… when my brother went back to get fitted the owner told him he had CANCELLED OUR ORDER he said he tried calling my husband and the number was disconnected and since he couldnt get in touch with us he decided not to do the order!!! the big issue i had was i had been in contact with someone there multiple times making different changes to my order… NEVER ONCE WAS I TOLD THAT THEY COULDNT GET A HOLD OF US OR THAT THEY EVEN TRIED! I I was stuck ONE WEEK BEFORE MY WEDDING WITH NO TUXEDOS and the owner basically tells me o well! He tells me I cant go inside and even talk about it… he reaches in his pocket and gives me my deposit back IN CASH!!! HOW UNPROFESSIONAL!!! I WAS COMPLETELY FLOORED! LITERALLY THEEEE WORST BUISNESS I have ever dealth with… I went to wine country bridal and they took care of me same day FOR HALF THE PRICE… GO THERE NOT HERE!!! BEWARE

What a joke. I concur with the other one star reviews. Purchased my tux for our wedding in Septembe 2014 in which it had to be ordered as I purchased it. Went in to pick it up and instead of having me try everything on he hands my wife the garnet bag and says here you go. I PAID 500.00 FOR THIS TUX… My wife asked him to remove it from the bag at which time three oily spots were noted on the lapel. When she brought it to his attention he says you can take it to your cleaners and send me the bill. It should be no more than 20.00 to have the spots removed. ARE YOU KIDDING ME. In addition on the day of the wedding my vest was two sizes to large. Horse on me for notT trying everything on.
I later found out that everything had been shipped from China. Initially Rich told us that this is the same tuxcedo they sell in Nordstrom… The sales person inside Nordstrom told me at a later date they have never heard of that brand
Believe it or not. The Mens Warehouse has my vote. They treated my groomsman very professional and everything was clean and fitted. Their rental prices are very good.

ZERO STARS!
I rented 2 tuxes for my boys for my sisters wedding. I cannot express the unbelievably horrible unprofessional manner in which they treated us. They ordered the wrong size jacket and then reordered it and the wrong color came. When it came time to use the suit, pants were about 18″ too long, so they «hemmed» them. I am not a professional seamstress but it looked like a blind person hemmed these pants. You could see the crooked seams from the outside of the pants. For 200 $ per suit I kind of expect a nice tux. My mom had to re hem them the day of the wedding.
The last straw was the manager said he was doing me a favor by express delivering the right suit the day of the wedding. Um noooo you ordered the wrong one 2x it is not a favor it’s your job! NEVER NEVER NEVER rent a tux from this place. Do yourself a favor and drive to another city if you have too!
$ 400 down the drain. I would pay double that for professional customer service!

If I could give zero stars it would be more appropriate than 1 star. The manager/​owner was completely rude and had the courtesy of a mosquito. I had called 20 minutes prior to arriving and asked if we could put our names on a list and explained to the polite girl on the phone that my son was working all day and only had a 2 hour break to drive to their store to rent a tux. I told her if it was too busy that was okay, but please tell me before I drive the 30 minutes to get there. She assured we’d be fine. We get there and right off the bat the guy was like there are a lot of people ahead of you. No hello, or welcome. The girl saw us and gave us a signal like don’t worry. When she finished the group she was with she came to us. The guy questioned her and I explained the situation. He said well we don’t take reservations and she’s in trouble. He goes on and on about how it’s not fair. I explained I didn’t know that, and that his employee was just being accommodating and practicing good customer service– and it worked because we didn’t call anyone else! I told him I didn’t want to get her in trouble that we would just wait our turn. Instead he announces to the line of customers does anybody mind if they go ahead of you? Really? Now, not only has he embarrassed his employee, my son and I, he is going to make his other customers uncomfortable? I told him no we would wait. As we were waiting my son tried on a jacket thinking that was what he should do to save time. He yells over just so you know we don’t rent those out for prom. I said sorry, I thought we would save time. He replies,” I SAID we would get to you in just a MOMENT!” I whispered a little too loudly to my son– this guy is too much. And he overheard me and said he wasn’t going to be able to help us out! Haha! No problem! We left, went to Men’s Wearhouse, and had a speedy fitting complete with a courteous clerk! It’s too bad the Tuxedo Gallery took over Selix because we rented from them many times and were always happy!

Horrible customer service! Messed up all the suits for the groomsmen, and the owner basically said «sucks for you». Ended up having to go to Mens Warehouse to buy shirts that fit. Did not offer a discount of any sort, and said to rush order any item to replace the ones that didn’t fit, it would be $ 80. Never again. Thank goodness we didn’t get our bridesmaids dresses from here!

The suit I rented was ring-​a-​ding, very dapper. The service was friendly but not the most efficient. The guy kinda got me the wrong tux, but I happened to like it more, anyway. Regardless, it was a bit pricey for a rental, which kinda turned me off, but I couldn’t help but get the suit. All in all, the entire experience was so-​so

My daughter and I met Rich at a bridal show/​fair last year in Rohnert Park. While at the show he made a great «pitch» for his store and services. So, when the time came to deal with the suits for the guys for my daughter’s wedding, that’s where we headed. At the first visit, Rich proceeded to grab my daughter and kiss her on the cheek! Inappropriate, smarmy, and lecherous to say the least! At our next trip into the store, there was another attempt to accost my daughter. I put a stop to that! From then on we dealt only with the assistant (who’s name I can’t remember — sorry).
My daughter and son-​in-​law purchased the suits for the guys. The order was always getting confused. Things were ordered that were not needed, things were forgotten that should have been ordered. Then, 3 days before the wedding they put my grandson (who’s 8 years old) in a rented tuxedo that didn’t fit and cost me $ 180.00 for less than 24 hours! Each time we were in the store we felt uncomfortable. I used the word «smarmy» earlier — that is truly the best way to describe Rich.
There are alternatives. Take your time, don’t wait until the last minute, and don’t be afraid to tell a perfect stranger to back-​off if you are uncomfortable!!!

This is one of the worst business’ I have ever dealt with. We rented a tux for a wedding for my husband. The shirt was too short would not stay tucked in, The vest did not match the rest of the wedding party and was too small, The pants were hemmed and the hem continued to fall out the bottom of his pant legs. My youngest son also got a vest that was way too big and the latch in back kept coming undone. When I went to drop off I asked for some kind of refund. They offered nothing! They told my husband that they told me that he should promptly try it on, Which they did not! And there was about 10 people over the weekend that they had to make adjustments to. (apparently they are not good at taking measurements.) So out of $ 176.00 we paid, they offered No sort of refund! Even the vest that they gave us that was not the correct color. Good Job The Tuxedo Shop, I am gonna park my car infront of your store and let people know that you do bad business and are a bunch of greety jerks!

What a joke!
I was recommended to this store by a friend and stopped by to see their selection for my daughters up coming wedding. I was greeted by the owner Rich and immediately felt uneasy. He was like a used car salesman in his approach and his selections looked old and dated. The store was tacky as well.
When I told him I was just looking, he became more pushy and then rude. Don’t waste your time!!!.

Absolutely wonderful I was a girl having I be fit into a tux. They treated me well and spent the time to make it look great. The groom and rest o the groom men’s also looked awesome with the tuxs from here. Customer service is superb. Thanks

I had a really hard time finding decently priced suits that looked good for the guys to wear. I knew the guys wouldn’t want to spend a fortune and a couple of them would never wear it again. I kept going from place to place and finally thought I would buy them at a store but the guys were such strange sizes it didn’t work. On my way home I found Tuxedo Gallery and decided to stop thinking maybe it would just be easier to rent tuxes and give up on my idea. . I walked in to such a surprise. These guys immediately were the most friendly people I have met in this process. PLUS THEY RENT SUITS. My wedding day was this weekend. They guys were treated so well the process was easy and the only thing I was sad about was that it was so far from my venue so it was kind of a pain to get the suits and bring them back but no biggie because it was worth it. THANK YOU so much for helping my day be amazing My boys looked amazing in there suits I couldn’t have been happier.

What makes this a four star place is Kristina. She is 3 out of all the stars here. She was my helper for the appointment. Her love of bridal is obvious and you can tell that this is not just another job for her. We tried on about 4 – 5 dresses here and she explained every style to me. I really wanted to buy my gown from here, but I was looking for something a bit fancier. The base fabrics just don’t have the shine that I wanted and they were a little rough. Also, larger brides will run into sizing problems. I’m a size 18 and only fits into a few dresses. Only one was larger than me. If you are looking for a dress around 300 – 700 and a smaller size, here is the place for you. Ask for Kristina– she’s wonderful and full of happy energy.

I tried on dresses here and had a very good experience. My consultant was Heather and she was absolutely great. She had an outgoing personality and made sure she knew how I felt about the dresses. Judy kept popping her head in as well to make sure we were doing well. The only reason I gave 4 instead of 5 stars is because I had to be the one looking through the dresses and they didn’t pull any others for me. It’s nice to do it myself but it also would have been nice to have them helping and giving suggestions.

My first experience wedding dress shopping was with Judy and her team at Touch of Class bridal, my associate was Heather. She was enthusiastic, helpful and absolutely fabulous! Everyone was helpful and looked like they enjoyed their jobs. They got an extra star because it was 40 degrees outside and Judy kept checking in on us to make sure we were warm enough, which was adorable. I may have found my dress elsewhere, but this team is great!

I would NEVER recommend this place to anyone!
The owner of tuxedo gallery Rich was a head case!
We met him at a bridal show and he gave us a coupon if we got our bridesmaids dresses at A Touch of Class Bridal we would get a discount on tuxedos and a voucher for rentals for $ 75 for a tux. When we picked out our stuff there were several charges added on, rental, tie, vest, shoes all things listed were included on the voucher. We bought all of the groomsman their own shoes and he wouldnt cut the cost of the tuxedos. Rich advised us anywhere from 2 – 4 weeks prior to the wedding the guys needed to come in for fittings because they tend to «bulk» up and work out prior to weddings so being that he carried all of his tux’s in stock he wouldnt have to order them from outside companies like the men’s where house does. We had 8 groomsman, 2 ushers and my fatherinlaw renting from him. 1 of the groomsman was up in the air if he was going to make it so when we originally talked to rich he assured us it wasn’t s problem being that he carried in stock. About a month prior to wedding he started calling saying that we needed the guys measurements in because we had waited to long. I told him I would do my best but we were going by his original timeline. He started getting frustrated and told me he had rented that exact suit out for two other weddings and a wedding show since we booked with him and he was worried about inventory. I told him it wasn’t our problem he rented out the tux’s when we had already gave our deposit so if he didn’t have our sizes in stock he would have to figure it out on his end. When we got the measurements in, he was short two and called saying he couldn’t «add» one groomsman on because it was never clear. So he wanted to charge $ 200 because he was out of inventory AND it was an inconvenience… An inconvenience that we were giving him more business. I told him that we would not pay $ 200 for one suit and to talk to my fiancé at the time. So they got in touch and rich screamed and cursed at him that his dad was having surgery and he’s done «more then enough» for us and we could take our business somewhere else, then hung up on my husband. The next day he calls back crying and says he will accommodate us and get the suits overnighted and he will charge the same rate as the rest of the suits. A few days later I go in to asknabout renting s tie for my grandfather and discuss returning the grooms suit a day late for a photoshoot and discuss the deposit. He told me he was too busy to look up the price of a single tie and that we could keep the groom suit an extra day but wanted me to personally bring it to him Monday so I wouldn’t be charged a late fee and at that time to get our $ 100 deposit back. So on that Monday I go in and Rich is know where. The guy at the front would not give me back the deposit so I said to call Rich so I could talk to him. He began saying how much of an inconvenience I am to him on his day off and that I don’t deserve my deposit because of all of the grief I’ve caused him and hung up. I continue with talking to the man up front when he checks his phone and advises me the cops have been called and I must leave the premises.
I am filing with the better business burrow and do not recommend these people ever!

This place is HORRiBLE. The service was bad as well as the quality. We ordered bridesmaid dresses with them and were misled in multiple ways. They came in late, then we had the complimentary alterations that were horribly done. It looked like a 10 yr old made them. In general, the dresses were horribly made. We paid over $ 200 each and they look like we bought them at Ross for less than $ 50. I highly recommend looking elsewhere if you are searching for bridesmaid dresses, I can’t emphasize this enough.

I was so impressed when I walked in here. This is also a bridal shop. My fiancé and I walked into the shop looking for tuxedos but they have another company I think called A touch of class bridal, and we found not only my tux, but her wedding dress. They were so busy that day, yet we were treated like we were the special guests. We set up a time to come back to really give them the time, but it was just such a great experience. They have a huge selection and pretty much have all kinds of things you need for your wedding. Bridesmaid dresses, wedding gowns, tuxes, military, Zuit suits, etc. They even have a travel agent there so you can have your honeymoon booked.
Class is the word I’d use to describe this shop.