Performance Bicycle

I’ve been a loyal customer and made lots of purchases including the SpinDoctor plan which includes tune ups. I brought my bike in yesterday for a tune up to find they need to keep my bike for TWO WEEKS. No ability to make an appointment. No reasonable alternative. As someone who rides everyday this is just not acceptable. They have lost a customer.

Kris was great today when we came in with a broken bike. Took care of all the paper work in filling out a claim. Very responsive and Kris helped us every step of the way. THANK YOU KRIS!

Never been to this shop before, but since we were in the area, dropped in to check it out. The help we received in trying a few bikes was patient, and service over and above what you would expect from a «chain» store. It is really run like a local shop. The Manager cares deeply about his store and totally respects his employees. I was really surprised and impressed. It took two trips, (our call, no pressure) but we got a perfect bike at an excellent price.

Visited Performance Bicycles today, looking for a new saddle for my mountain bike.
Erich immediately greeted me and asked if I needed assistance. He literally took me to the section of the store where the saddles were located & advised me as to which one would best fit my needs.
After asking if there was a similar saddle on a bicycle in the store that I could try out, he located the bike & held it securely while I sat on the seat to determine if it was something I would like.
Erich’s level of customer service was five stars; because of him, I will be a repeat customer.
Also, Adam in bicycle repairs, was very helpful to my husband; even though he was busy with a repair job, he stopped what he was doing and took the time to answer my husbands questions.
It’s very refreshing to visit a business with employees who know the meaning of excellent customer service!

Photo:
Thats the entrance but be aware it is the back of the building. The front street side
of the building has no entrance. This photo shows the backside parking lot & entry.
Parking:
HUGE lot on back side of property where you gain entry. The store is located /​sandwiched
between Highway 101 freeway and Santa Rosa Ave. One driveway to the back. ONE. Its
the only entry. NO street parking at all.
Location:
West side of Santa Rosa Ave & directly opposite /​across the street from Costco
shopping center. Not difficult to gain entry to their back lot if arriving from the north
along Santa Rosa Ave. Coming out of Costco across the street can be done. But
entering their rear lot & entry from south a bit tricky if at all possible. 5 minutes off
of freeway highway 101 exit.
Attitude:
You’ve read about the «attitudes» of some bike shop sales employees? Well, you will find those
here. Although I can compliment their tech staff on helping me one time with a brake issue
as a walk-​in and without an appointment, most of the time the sales staff seems rushed and not genuinely friendly.
The store has what you need, but you might have to ignore the sales staff
personalities. (I’m not quite sure what to make of those attitudes among some youthful sales staff because they either don’t want to have a job or they’re worshipping the bike world as a false god. I met one recently with an actual tattoo of a bike on his arm. Totally Lame).
Inventory:
Its a full service bike store with repair shop, riding snacks, supplies, and bicycles to sell.
You will find whatever you need there.

Terrible service. I felt invisible. ;(
… My eyes began to tear up because this place made me feel like a nobody.

I went in to buy a bike helmet and check out the awesome sales that I had heard they were having. I was greeted almost immediately and directed to the area that had bike helmets which was what I was shopping for. My sales person Martha was knowledgeable and very patient with helping me as I tried on numerous helmets and showing me how you can tell if a helmet fits properly.
I felt relaxed and not rushed or pressured… and I feel like I got my questions answered.
I bought a quality helmet for what feels like a good price. I will definitely go back.

These guys are AMAZING!!! I went in not knowing anything about bikes and I wanted a baby seat for my son. Not only did they make sure I had the right kind of bike, but they made sure the seat was properly installed x10!!! I had so many questions and Kris was so patient and helpful! Thanks Performance! Your customer service really does perform!!!
YOU GUYS ROCK!!!

These guys saved my life today. Super super helpful and they were able to fix my bike at the last minute before the full Ironman. James the mechanic is the man to go to. He was able to fix my gear issue with the minutes and he still did a full additional check up on the rest of the bike! Much better than my guys back in Oceanside California!

I had a great experience with the store today. I am a new rider and Kris really made me feel at ease. Not knowing anything about biking, he explained exactly what I needed to know and coached me on what I should buy. Then Frank helped me with all of the necessities. A very knowledgable staff that I will drive to when I have questions. Thanks so much guys, you really made me feel at home.

Awesome customer service from Brandon, James, and the rest of the team at performance bike. Anytime I ever have a repair, upgrade or tune up, I am charged a more than reasonable price, and feel it’s a bonus that they also take time to simultaneously explain something new to me. Totally comfortable asking anything, they don’t treat beginners any different from the seasoned vets. Not at all a snobby yuppie bike shop, they are very friendly, have lots of great deals, and they remember you and your bike on sight. 5 stars!

Great! I went in for some new wheels for an older bike. The guy showed me my options, gave his honest opinion about which wheels I should buy, not just the most expensive set. They put my new wheels on with my old cassette for free while I waited.

Great customer service! I exchanged a part that I sized wrong. In my hurry, I grabbed the same part I had brought in to exchange. Brandon on his lunch hour brought out the correct part to my house even though I live minutes away. I always have my bike serviced at Performance and also do my shopping there with their great prices. Thanks Brandon!

I went in here with a question after going to a different bike shop who up sold me on 20 things I didn’t need. I decided to check these guys out because I was in the area. First off made me feel like I was on the team told them my issue brought in my bike. They showed me what the problem was. (Which to them was an easy fix). When I asked what I owed… said «nothing» but my reason for giving them my loyal service wasn’t cause it was free… IT WAS TRUST! If you don’t do anything get off your tail and go experience their good friendly welcoming service! — Howard [Blue Ibis]

Had excellent customer service again here! Sean was extremely helpful & friendly and took his time helping me.
I have noticed the service has been even better these last few months– maybe under new management? I’m a happy customer!

Nice bike store with a good selection of equipment. I was visiting from out of town and rented a road bike for the week. They have decent selection of road and mountain bikes with different levels and price points. The sales staff was friendly and helpful. The bike I rented was in great shape, clean and tuned perfectly. Their rental prices were the best I found in town. I would definitely recommend them and I will rent from them again next time I’m in town.

I’m new to biking and it’s tough to drop into any new activity with confidence, especially when you’re testing out the raging waters of the biking culture. You guys are some scary-​intense people! I like it! But I’m not trying to be Lance Armstrong, (in more ways than one…) I’m just trying to get started — and the staff here made me feel super cool about being that guy. I’ve been to most of the bike shops in Santa Rosa — shopping around, asking questions, trying to get a feel for what would work for me — and didn’t feel as comfortable or engaged as I did here. There was no «salesmanship» no upselling, no «hey, with every $ 30 you spend you get a free Mountain Dew!» and I wasn’t being judged for being a big dude ready to make some lifestyle changes.
You wanna roll? Word. Let’s roll. What are you trying to do? What’s your budget?
I asked my questions, I got straight answers. I gave my intentions, received feedback, made the right choice and away I went.
Really, it was a super chill, super low-​key experience, even to the point that one of their amazing staff took the time to help educate us on how to install the bike rack on the car. That was pretty cool. Here’s a couple of noobs in the parking lot and we’re getting the Bike Rack 101 treatment when we could have very easily been left to our own devices.
So yeah. I really feel that I made the right choice here: Confidence breeds success and these guys got me started off on the right foot. That’s key. Nice work!

This place has Amazing bikes! Too bad no one ever helps you out to buy them! They have maybe one or two associates and both times I went on different days and never received ANY service. They see you looking at bikes and do not ask you if you need help. If you know what you want and then this place is for you but if you have questions you’re Better off going to Bike Peddler on college avenue. They are amazing!

Ready to plunk down cash and go home with a bike. The two scruffy guys in the front barely looked up from their convo to help me. I asked them if there was anyone in sales. The uninformed and useless kid had no idea what he was talking about. He thought they didn’t have the cruisers that I was looking for. As my hubby was getting a tire fixed, the guy pointed out that the cruisers were all in the front of the store, being featured. Duh! From there it got worse. Trying to get a bike to demo was like pulling teeth. Going to bike peddler where they seemed to actually want our business when we called to see if they had cruisers.

Just went in there half an hour before closing (I’m sorry about that btw; I was desperate). The front quick release for my wheel cross-​threaded and didn’t work, my bike kept popping out of gear, AND the brake pads were rubbing (ain’t nobody got time for that). I went in to see if I could get a replacement part. The guy gave me the part for free, put it on, checked and corrected the gears and brake pads, AND even lubed the gears up! The price? Free. Nada. I walked out with the same amount of money but more so with restored faith in kind people. This place is great and the people are so nice and friendly! I’m coming here for any and everything else I need.
Tl;dr Best customer service! Highly recommended!!!