Lamp & Shade Shop

This owner has a «I don’t give a shit attitude» Rude rude. The worse part is, that I went back one more time. And was treated the same

I went into this store asking for a chandelier chain. As I was politely explaining the situation to the owner of the store, he rudely interrupted me and aggressively said ‘so you want us to solve your problems?!?’ I was taken aback and shocked because it is my understanding that repair shops try to fix things. I told him I would go somewhere else and he replied, ‘good.’ It was a surreal experience. I have never been treated so rudely in a retail store and I will never return to this place. It’s very depressing to encounter a person so unhappy in his life.

Nice selection. Bad customer service from owner.
I bought a light socket. Asked for some help with wiring. Owner told me he didn’t have the time to help me. There was only one other customer in the shop and there were two customer service people
When I reminded him I was a customer, he told me he couldn’t help me because of liability issues. This guy clearly should not be involved in retail.
Recommend you try somewhere else for your lamp supplies.

Needed a new shade for an heirloom, one of a kind lamp. Staff was very accommodating and helpful in assisting us find just the right one. Will definitely return for all our lamp needs.

Cheerful, helpful, local. Generally, nice stuff; less likely to carry unusual fixtures/​designs.

When I arrived to pick up my lamp after a repair, they hadn’t done the repair I’d asked for! The clerk asked me if I had a few minutes, then went into the back room (I wasn’t sure what she planned to do). When she returned, the repair was done using a brass socket not matching the nickel harp that was on the lamp. When I asked if it could be in a silver finish, not brass, she became irritated and said it’d be more $$ — I said okay and agreed to an additional repair that she recommended be done. She did not communicate well with me, the customer, and apparently doesn’t communicate well with the repair staff, since she said they didn’t understand what was to be repaired on the first go-​around. There was no apology for their mistake, no quote as to what the second repair would cost, no estimate of when the second repair would be done, and she didn’t make notes about what type of repair I wanted and to use silver, not brass parts! The place was very quiet, I only saw one other customer while I was there, so I don’t know how they could be so overwhelmed that they’re making these mistakes. Also they really need to work on their customer service skills!

RUDE, RUDE with ATTITUDE!
The old man who works here (or perhaps owns the shop??) is a sneering, snarly, contentious cur, a true misanthrope who should NOT be dealing with the public. The first time I visited this shop, he finally waited on me after he could no longer pretend I wasn’t there, and he was very rude and unhelpful. Thinking perhaps he was just having a bad day, I gave him the benefit of the doubt. Months later, I went back to the shop to purchase some parts for a lamp I was rebuilding, and his surly attitude just blew me away. Still rude, still unhelpful, still uninterested in my needs as a customer, and still thoroughly unlikeable. I will never cross his threshold again.
Why patronize a business where you are either ignored or treated like dirt just for walking through the door? There are other lamp shops in Sonoma county where customers are revered rather than reviled.

i collect a lot of rare hard to find midcentury modern lamps… i moved here to santa rosa this year, and i found these guys just by driving down the street… i took a lamp in that was on its last leg. it is a pole lamp that many business’ turned down, due to difficulty of repair. the owner took a look at it and worked on it for a few weeks… the bill ended up 130 bucks, but well worth it… he ended up rewiring the whole thing, put a new switch, and cleaned it up real nicely… i have a brand new pole lamp now that will last forever… so, at that, i have taken a few other lamps in, and he was able to fix them to perfection… these guys know what they are doing, and i highly recommend them… professoinal, honest people… i dont know what some of these other reviews are about, and i have never had that experience there… thanks LAMP AND SHADE… i will be back!

I have just moved to the area (about 6 months ago) and have needed lots of lamps for my place (very little overhead lighting). I regularly purchase lamps at thrift stores, antique stores, etc, clean them up, and then to directly to this establishment with my lamps to purchase shades.
They are not cheap, but their merchandize is beautiful and if you tell them you are on a budget they will point you in the direction of sales or less expensive items. I have purchased 3 lovely shades from them and had an antique lamp re-​wired.
I highly recommend a visit to their store, if nothing else, to see quality lamps and shades. They have always been courteous, knowledgeable and helpful and don’t mind my hanging around to just look.

We took two pairs of vintage lamps in to look for updated shades. The owners of the store we so friendly! They spent a substantial amount of time with us showing different options. The husband even machined a metal part while we waited so that the new harps would fit perfectly. Their prices were reasonable and the quality of their products are superior to any. Cheers to a great family owned/​operated business!

They did not have the item I needed in stock, and offered suggestions for other places that might carry it. I ended up placing an order with Lamp & Shade thinking I would support a local business, even though it was quite a bit more expensive. They told me it would take 2 weeks and they would let me know when it arrived. After 3 weeks passed and no contact, I gave them a call. They had not even placed my order yet. It would be at least another 2 weeks. The only reason they get 2 stars is the original person I spoke to was friendly and knowledgeable.

I had a fabulous experience here. I brought in a wobbly lamp I had tried to fix with no luck. The neck was wobbly where it met the base which made the shade tilt & no matter what I did to try to tighten it, no dice. The owner took one look at it, pulled out her pliers to remove the socket & was able to tighten it. At that point I was thrilled. She then found a frayed part on the cord, which I knew about & thought I’d have to re-​cord the whole lamp to fix. Since it was near the plug she just cut it & popped on a new plug, all in less than 5 minutes. And the grand total for my fix was $ 2.50!!! I can’t believe you can get anything repaired for only $ 2.50. Woohoo.
And to top it off, I asked if they recylcled old florescent bulbs & she said no, but that they had a big bag they were taking in & if I just had a few bulbs she’d take them for me. So I was also able to properly dispose of my 2 dead bulbs.
I’ll definitely be back for all my future lamp/​lighting needs.

Absolutely all the things wrong with local business. This place makes a GREAT case for big box stores. At least I know they aren’t out to rip me off.
Went there to have some work done on a pair of lamps, I explained I was on a tight budget. The owner explained what work was to be done, and told me it would cost $ 80 out the door for what I needed (He said «out the door» but I figured that didn’t include tax). I agreed on the price and offered to pay then, but he insisted I wait until the job was done. The owner called me within a few days and told me my lamps were done, and to come pick them up. When I arrived I was presented with a bill for $ 125. When I told the girl at the counter that there must be some mistake, she said there wasn’t, but I could talk to the owner later. I left the store without my lamps.
When I finally talked to the owner, he explained that the work took more time than expected, and if I didn’t want to pay for the work, I didn’t have to, but he was going to keep my items to sell to someone else. I was forced to pay what he wanted so I could take my completed lamps home. He wasn’t willing to even make me a deal, I suggested splitting the difference, he said no.
AVOID these swindlers at all costs. There is a special place in hell for people like this.
First stop, Unilocal. Next stop, the BBB. Next stop, Micheal Finney, 7 on your side.

they helped breathe new life into a lamp that i love and thought was a goner. great with cost-​reduction advice (since my lamp wasn’t a collectible/​heirloom), attention to details.