Wetzel’s Pretzels

Wow where do I begin?! First of all I ordered a jalapeño pretzel with no cheese and no butter due to allergies and the cashier rudely responds ‘You need cheese to stick the jalapeños.’ I have gone to several other locations where they have no problem doing it like that and charging me regular price. This cashier charges me a pretzel and jalapeños separately! I didn’t want to argue so I just paid. I really hope the staff changes because they are insanely rude.

The sales in this location is bad. She said I don’t like what I’m doing. She is working right now on orders that no one waiting for. I am waiting for my order and she didn’t work on mine yet. She is rude. My daughter crying and she said comeback after 15 mins!!!

Rude service. Burnt food. Tried to get another batch but he said they were all burnt. What the hell.

My cheese pretzel was fine, however, I asked for a cup of water with it, and the server said «sorry we don’t give water.» Me: «Well by CA law you must give complementary water.» server: «we’ll give you water, we just don’t have cups for it.» Are you kidding me?!? If i hadn’t already paid for my pretzel I would have walked away. Sorry, you just lost another customer.

As I said before in my tip, this location does not have food ready to order. I understand during in between meal times but during lunch and dinner rush? One server said that because it’s slow, nothing is made except pretzels (1 – 2).
The second time I came I had to insist they make it (server: we dont have dog bites right now… me: well, can you make some… server: it will take 15 – 20 min. me: ok, can you make it, then? how about cina-​bites? server: we dont have any. me: yes, I see that… can you make it? server: it will take 15 – 20 min… me: yes, please make it.)
Heads up store manager: While I was waiting, your store turned away 5 people in total because they didn’t want to wait 20 min for food to be made. Also, while waiting for my order only one of the girls was rolling dough while the other chats away with a guy… in front of me. I will say during her 20 min chat, she opened the oven and dipped pretzels which took 3 min total and also handed my order with a «thank you for waiting» while the poor other girl rolled away by herself. As I close this review, they have only a pizza pretzel, jalapeño pizza, and 2 plain pretzels ready for customers. Food quality-​wise: It was yummy… thank god.

Loves me some pretzels! Its a Wetzels so the pretzels are of course, good.
What sets it apart is the phenomenal service at this location. Im a regular at this location since Its near work and this place works like a well oiled machine! Ive come upon huge lines expecting to wait a long time but the employees get everyones orders and their food in record time. I mean they are fast!
If there are ever any issues with your food they just replace it without hesitation. No problem! So far this is the best location for my pretzel fix and its 100% due to the customer service!
Bad ass pretzels…

I have to say that this revue is for my whole «pretzel» experience at this Wetzels’ location.
First, I visit this mall a good bit. I love the location, the outdoor setting and the beautiful outdoor seating at the food court.
I enjoy pretzels and Wetzels’ is becoming a stop every time I visit this mall.
I’ve been here many, many times and every time the employees greet me with a smile, get things done quickly and correctly, and I’m out the door with a warm yummy pretzel.

I would give negative if I could. I found a hair in my pretzel here. Got a punch card for a free item. Then they tried to give me a pretzel… the same type I had ordered. So I asked for pretzel bites that were not made at the store (better chance of not eating hair) I don’t know what I expected this place is run by zit faced college rejects. Honestly there are some bums close to this location just ask to eat one of their dirty shirts and you will have the same culinary experience.

How can you not love Wetzel’s Pretzels?
This location is inside the mall, just next to the upstairs food court.
Must try any preztel dipped in the cheese.
Not a perfect 5 because they had to bake our wetzel dog from scratch and took 10 minutes to make.
That won’t stop me from coming back on a regular occassion.