Western Dental

The front desk was the best part of this experience. The dental assistant cleaning my teeth left without finishing. I’m not kidding. The doctor and another assistant stepped in to finish what she started, but they were so rushed, nothing worthwhile was accomplished. I will need to set up a new appointment at a better facility. And I will be contacting my insurance company to look for potential overbilling. The sheer volume of patients is the problem. The staff at Western Dental are left pushing patients out the door as fast as they can, offering less-​than-​adequate care, incomplete work, and a three-​hour ordeal.

First off, I really dislike giving this place a star, but I want people to be aware about this really bad place which doesn’t have any knowledge about what customer service is. Additionally, I came in here because I had a tooth treatment last year and a year later I went back because I had the same pain on the same tooth. They refused to retreat it because supposedly they didn’t have the equipment, so why even start something you can’t finish. The new doctor that I saw on my second visit admitted that the previous Doctor didn’t do a good job. I called several times, they kept giving me excuses, always telling me that they’re going to call me back and they never did. If you don’t want to lose your teeth and your time, DO NOT go there!!! Till this day there is no resolution.

I had an appointment for teeth cleaning and not only was I not seen a hour after my appointment but the lady that cleaned my teeth didn’t a horrible job. Correct me if I’m wrong but aren’t they suppose to floss your teeth and take there time to thorough clean your teeth? Instead she’s simply brushed my teeth with fluoride and that was it?! An entire hour waiting for me teeth to be cleaned and she took less than 5 to clean them. What a joke!

One of the worst dental experience ever a mix-​up in my appointment a strong lacking customer service I sent in that office so long I had to call into work for a sick day and I never saw the orthodontist or the dentist I briefly went to the restroom and my name was called and I was taking off the list and they had to put me back on the list for the same day and I would have waited an extra hour to be seen after arriving at 9:15 I left the office at noon proving that I was patient enough other patrons came in or should I say clients complaining about the service one man stated that the orthodontist did not know where any of the equipment was and had to ask someone where to locate it another gentleman asked a simple question and could not get an answer I’m sorry but I cannot trust a dentist office wear professionals do not know where their equipment is and the front desk people have no customer service skills corporate Dentistry at its best.

WASTE OF TIME!!! if your a Medi-​cal patient. forget about it. This place will just just milk your medi-​cal ins. for X-​rays, and more X-​rays. went for a cleaning the first time, they found some problems with my teeth… okay. came on 2^nd visit, Sat in a chair for 20 minutes, another X-​ray, wait 20 minutes for Dr. Kashani to tell me i need to see «specialist» to determine if I need root canal or just simple filling. Filling is covered by medi-​cal, root canal is not. hence waste of 1 hour. 3^rd visit wait 25 minutes to see «specialist» who looks at my tooth for 20 seconds and guess what. root canal=2500 $, when they got the hint that I couldn’t pay, or afford the root canal, they just leave you sitting in the chair unattended like an idiot. I would be still sitting there now if i didn’t get up and just leave. This place is only concerned with how much money they can get out of your mouth, they will try to «compel» you to a payment plan. «Don’t do it» if your gonna get a 6000 $ bill for implant and root canal like me, at least spend it at a more reputable place than this. I will say this however, the Ladies at front desk were at least very nice and polite. if you go here, get ready for multiple x-​rays and «specialists».
and i hope WD doesn’t try to respond to this post with a feeble attempt at customer service. I’ve been to dental offices throughout beverly hills and century city since the 90’s and this office BY FAR is not up to par.

I don’t even want to give this place one star! Since I wrote the initial Unilocal review, my experience with Western Dental has gone from incredibly bad to much worse. In early January, I was finally informed that yes, I was due a refund of $ 137, and that the check was mailed January 4, 2016. I was so relieved, thinking this whole overbilling nightmare had finally come to an end. Silly me, we’re dealing with scammers here! Of course, the check never arrived! Somehow all their billing statements and nasty threat letters arrive but not the check! Doesn’t take a genius to figure out why not. After waiting patiently for 30 days, I called to have that check canceled and a new one issued. So it is now March 25, I keep calling to find out when this new check is being issued, I keep getting stalled with the customer service reps politely saying we’ve sent emails to the woman in charge of refunds, promises to call back. NOTHING. This is an incredibly shady company with bad reviews all over the place, they carefully conceal their corporate address, identity to avoid lawsuits, being served process etc. Meanwhile, I’ve called their «social media response team» number as listed below in response to my first review — and guess what, no response!
Are there any lawyers out there who can start a class action lawsuit against these people? There are plenty of plaintiffs just in this thread, let alone others! They need to be put out of business!

The worst dentist place I have ever been in.
There were cockroaches in the floor and the counters. I can only imagine where else they can be.
I originally went there for just a basic cleaning, and they automatically tried to do an X-​Ray so they can charge my insurance.
I told them that it’s not necessary, I have been to many other dentists and none of them require an X-​Ray just to do a basic cleaning.
They were insisting in a rude way.
Also. BEWARE — On their application they want you to agree for them to report negative information to credit bureaus if they don’t receive 100% of payment by you or insurance company.
Stay away from this place!!!

Hi — I waited for 2 hours to then be seen but by the time I was seen I didn’t have the time to stay and get a cleaning. Then, when I was told if I get a cleaning — it would cost me $ 150 except my dental insurance covers for free cleanings. So I don’t know where they got that information. The two hour wait was ridiculous. The cost for cleanings just doesn’t make sense.

I had a 12pm appointment. It is 1:44 and I’m still waiting in the chair. Ridiculous. The dentist came and saw my x-​rays. Said I have a «cavity forming» but until it gets past the white line they won’t do anything so just to brush and floss it well. Then they lady says my filling will cost $ 85. Umm what? And still waiting. Horrible. Will be looking for another dental location. Don’t come here.

I hate giving this place a star.
I had my braces when I was attending high school, 2004. The doctor told me He would recommend to remove my canine teeth because it would look better, I trusted him. I went alone and I didn’t know it was a huge mistake. At the same place, a different Dr. checked the notes, and removed them both the same day without doubt. 6 months later, after getting tired of wearing the retainers I went to a consult and I discovered their mistake.
Now I have to wear retainer for LIFE. I can’t believe, this place still open. It destroyed my life!
I didn’t sue because I was naïve, and I didn’t know how all this thing worked… That I had a voice. I wasted my time and money. I know it’s too late and still trying to move on from their mistake, but arghhh! Please! This place needs to be closed!
PLEASE, DONT GO!

Ps. I’m posting a review after a long time because I believed this hole was finally closed.

I went to Western dental last week and I saw Dr. Amour. He did an excellent job fixing my broken crown he contoured my teeth into my lovely shape and my cleaning was exceptional! I was in and out in no time and I felt very well cared for! The staff was kind and friendly and what Ucla couldn’t do for me Dr. Amore did with ease and no discomfort!

Literally the worst office I’ve ever been to – I’ll keep it short,
The ESL hygienist called me in when it wasn’t my turn.
The Dentist was 2 hours late to work and couldn’t even give me a cleaning.
They rescheduled my appointment and the info card the receptionist gave me was for yesterday’s date. After calling in to confirm my second appointment date they dropped my call.
Go some where else, this place is literally the bottom of the barrel.

READ my prior post to me Terrible experience!!!
I was left a reply on my Unilocal post by Janessa from the social media response, she told me she would submit my claim and I would receive a call on Monday about the decision or what steps would be taken next in regards to Dr. Kharen Minsayan messing up my tooth which I need a root canal for now. It is now Wednesday and I have received no response so I just called Janessa but she was in a meeting the customer service man told me that I now how have to submit a claim from my insurance and they can’t do anything else. He said Janessa should have told me this, because that’s my only option to begin with. Janessa said nothing to me about this instead had me waiting for a «call» I was never going to receive. This company is terrible, meanwhile I am in the worse pain and can barely function because I have to take Tylenol with codeine plus ibuprofen 800 all day. They are obviously avoiding having to help me. PLEASE DON’T go here. I read the reviews before going in but I honestly thought they weren’t true, unfortunately I learned the hard way. Please take peoples advice on here and don’t go.

The front desk was smiling when i entered greeting me with” Good Morning «and they were all very polite at check in. When I was called back for x rays the technician was kind and he explained every x ray he took and told me about the mechanical devices he was using. The office manager came back with a very kind Dentist and explained my treatment plan and answered all my questions. I was nervous and expressed this to the Dentist, and he assured me he would be kind and very gentle. I just want to tell he lived up to his promise of being patient and gentle inside my mouth. I had several extractions and I can say this went extremely smooth. I will return and this will be my dental office. Thanks for the patience and love.

It’s ridiculous this place is still in business! A patient goes in for inplants and walks out with a crown. Beware of this SCAM!!!

Very expensive and when they give you an estimate of how much to fix your teeth I felt like I was in a car dealership trying to buy a car. I’m going back to my dentist that I pay in cash without getting ripped off

Front desk staff was actually very pleasant and courteous. I was surprised. The dental technician, assistant — both very pleasant in their communication but when it came to the actual treatment, kind of rough. X-​rays — that thing they put in your mouth… could have been more gentle… same with my cleaning. When I expressed this to them, they just smiled and said it was necessary. I don’t like feeling like I don’t matter. Felt very mechanical, by the book and not personalized.
The actual Dentist, who was actually very personable, also seemed like he was in a rush so I felt like I was on a factory line.
Don’t think I will be going back.

Horrible front desk staff! Last year, they had pleasant and efficient people at the front desk. Not sure what happened, but the women who are there currently are rude and incompetent. The technicians in the back are great… especially Oscar and Michael. Unfortunately, I had my son’s wisdom teeth pulled here about a year ago and it was awful. They prided themselves on the fact that the oral surgeon was fast. When I asked about his bedside manner, the receptionist said, «I don’t know what you mean; He’s fast.» She was right. The dentists are mediocre at best and their bedside manners are definitely lacking. However, Michael, one of the technicians, always made teeth cleaning a breeze!
I’m done with Western Dental. They were convenient, but not worth the hassle. Hope this helps!

I would give this place Negative stars if that was an option. My work has been kind enough to give me MetLife for my dental insurance. I had my HMO provider switched to this office as part of my plan. After doing all that paperwork and confirming it with their office, they called me to tell me they refuse to see me right before my appointment. This place is extremely unprofessional, unorganized and unkind. After waiting 2 WEEKS to see them, they call me and tell me they don’t provide for Metlife anymore.
Also, if you’re in the business of scheduling, take the word «like» out of your vocabulary. The girl that took my appointment said, «I have like Thursday or like Friday available» That should have been a sign. Do yourself a favor and stay away from this godforsaken excuse for a Dentist office.
Annie C Ledoux
Western Dental Services Inc
Facility ID: 74 277
1670 Lincoln Blvd
Santa Monica, CA 904 043 712
Education: Herman Ostrow School of Dentistry of USC
Languages: Spanish
General Dentistry
Tel 310 392 1473

The staff is extremely rude and their service sucks. I will spare you the long boring details but I will never go here again or recommend it to anyone.