Verizon

Ryan Resatka was awesome. He stayed well past closing to get my phone set up and gave me a ton of discounts on our business bill that we didn’t know existed. Very friendly and easy to work with. Awesome experience!

i hated my experience at this store! The worst in customer service… Oh well next time I sign up with a new provider for sure.

Rarely have I experienced such awful behavior by employees. I overheard employees of the store refusing to help customers and referring to them by the «N» word. What has happened to Verizon? The employee that made the comment was actually a manager, shockingly. His name is Antonio Jaime. Needless to say, I left. Shocking!

Great store with great service. I will definitely be back to this location for all my cellphone needs. Chris was a great help he provided excellent service. Only reason I’m giving a 4 star is the long wait.

Fantastic service. I called ahead in a jam and they were not only open, but ready and efficient. I want to give a particularly high recommendation to Yuliya, who was able to locate the item I needed, have it ready at the register, and get payment processed as quickly as possible.

I had a horrible experience here buying a new iPhone. The saleswoman who helped me, named Amanda, completely lied about what she was selling me. She told me that I would be getting a free jet pack, something I told her I don’t need, as part of a promotion, that my bill would end up being cheaper and I would be upgraded to 30 gigs of data. Cut to my next bill, where I am charged more than 100 dollars more than usual. I call to find out why and it turns out I am getting charged around 50 dollars for the jet pack, that I only have 12 gigs of data, and that I am being double charged for the 30 dollar buy out of my previous phone. I had paid this in the store and it showed up again on my bill. The woman on the phone refunded the 30 dollar charge since it showed I already paid it, but I still had the jet pack charge. She told me if I returned it within 14 days to any Verizon store it would be okay. I am 6 months pregnant, so I went to the Verizon store closest to my home, where I currently am, and they are telling me that they have to charge me a 35 dollar restocking fee. So now I am waiting in the Burbank store for a manager for an hour and a half with no help. Thanks a lot Verizon. Never had an experience like this with at & t. Maybe I should switch all my lines back. To top it off I bought a security protective screen which she put on for me. It had tons of air bubbles and isn’t even the kind I asked for. I asked for the one with the glare so someone next to you can’t see your screen and she sold me a clear one.

Rarely am I impressed with anything enough to take the time to write a positive review for it, let alone for a wireless phone company — but here we are!
I came into the store last week with the hope of adding a couple jetpacks to my business account and chatted with both Moshe and Yuliye (Yulia? sorry if I massacred the spelling!). Not only were they extremely knowledgable and helpful, but they also caught some unrelated mistakes made to my VW account by the last rep I’d spoken to (over the phone) that had screwed up a lot of settings and caused massive data overages. They told me that I could leave (so I didn’t waste my time standing around and waiting) and they’d follow up with me once it was resolved; honestly, I didn’t have high hopes of hearing back without having to follow up, but I left the store and Moshe called me 20 MINUTES LATER with a detailed explanation, an apology on behalf of Verizon, and assurance that the erroneous charges were reversed. A few days later, I came back in to finally complete the original intended purchase (I’d left the first day without doing so after all of the issues came to light), and both Moshe and Yuliye not only recognized me and greeted me at the door with a smile, but they remembered exactly what I needed and how they could help.
They were both unbelievably lovely, and they are the quintessential embodiment of customer service. Verizon, given how many problems your customers have had at this particular location (at least based on the reviews below), you’d be crazy to lose either of these people!
I’ve already told all of my employees and all of my friends to visit your location and ask for either of these two if they ever need any assistance. Way to go!

THIEF’S! This store has crooks for employees!
I went in to change my brand new phone that was dysfunctional to a new replacement device. During that process they switched my data plan to do an upgrade on the phone with out telling me.
They then left the new more expensive data plan on, with out telling me (not surprised) and not changing it back to my original plan.
Corporate took care of everything and did reimburse me the difference. It’s not the money, it is the principle!
Save your self the headache and just do everything online.

Jasmin totally wowed me, and turned me around today. She treat others as she would have them treat her.
I had been a very unhappy Verizon customer for over the past 6 months, and was going to terminate my contract with Verizon.
The cellular data of my iPhone stopped working after I came back from Japan. I switched to a NTT SIM card in Japan, and put original SIM card back in after I came back to U.S.A.
First, I went to Apple store. They did all of trouble shooting, and called Verizon customer service for me. After all of trouble shooting with Verizon, I was told to restore my iPhone. I saved everything to my computer, and restored my iPhone. It did not work.
Since then, I have called the Verizon phone customer service several times with a hope to have someone more helpful help me. Every time I called, everyone went through same trouble shooting manual, and told me to buy a new iPhone (about $ 600) through their web page.
I asked if I can drop the data service since I have been paying extra even if I can not use cellular data service. They said No. I felt they don’t care about me at all.
My husband said Santa Monica Verizon might able to help me. So we drove one hour to Santa Monica Verizon store today, and was helped by Jasmine. She listened my story carefully, and did not go through same trouble shooting as others. Instead, she checked if antennas is correctly programed. She told us when she finish checking my iPhone, she will send text to my husband’s phone. 30 min. later she solved the problem!!! She said my iPhone was still programmed to look for a Japanese antenna even if I switched original SIM card back in.
I was extremely happy, and felt cared for. As Jasmine said, sometimes still a person to a person service is worth more than chat or phone service.

Verizon corporate needs to shut this location down ASAP. Had me wait an hour for a phone that they do not have in stock, then refused to call any other Verizon stores to check their inventory. Do not go here. Period. I’ve visited dozens of Verizon stores. This is the worst by a mile. Rude employees and awful experience all around. Makes me think less of Verizon as a company in general.

I went on a Tuesday afternoon because my wife’s new iPhone 6s was showing it couldn’t find the SIM card. This phone had the same problem right out of the box. The first time, after waiting an hour, the rep popped the SIM card in and out and it worked. I figured I could take my 11 month old, pop in, get the SIM card replaced and pop out. Wrong! After being told it would be a 35 minute wait that was actually closer to 50 minutes, the rep said is was most likely not the SIM card but the phone. He indicated they couldn’t just swap the phone but they would have to send it in under warranty. When I asked what my wife was supposed to do in the meantime, I simply got a ‘tough break’ shrug. They get 2 stars instead of 1 because at least the rep was pleasant to work with and eventually did the right thing.
As a ‘last resort’ the rep swapped out the card and, lo and behold, it was working. It seems like they were trying to push off replacing the entire phone on Apple instead of having to swap out their own clearly defective SIM. Long wait for service, half hearted attempt to do the right thing and, no validated parking in Santa Monica will make me avoid this store at all costs.

So we went to Verizon the other day wanted to put a phone line on my unlocked iPhone
The guy Gabriel took away my T-​Mobile SIM card and claimed that the SIM card has burned out so he couldn’t give me the SIM card back
And then he tried to register my phone on the system, and don’t know why it didn’t work, then he started selling us another iPhone plan and stuff that we are not interested in (I have an iPhone 6 Plus and it’s only 6 months old)
And then he said, sorry guys, I can’t put your other phone line to this iPhone. We left and Since then, my phone always switch from ‘no service’ and ‘verizon’ but of course when it shows Verizon the service still never worked. Even I turned off mobile data it still shows up with ‘Verizon ’ and switching to no service back and forth. Now I have trouble sending iMessages with wifi, my phone doesn’t seem to work properly, basically, they f my phone up.
I’m giving two stars because I had such a nice experience there about 4 months ago. It was a lady called Jacqueline and she was helpful, fast and polite.

Horrible company with horrible service. I can’t believe they survived this long. Ugh .
just had such bad experience. They didn’t allow me to get higher speed on my internet saying my cables won’t allow it. But I switched to another ISP and they got it for me for the same price i was paying earlier.

Purchased a network extender a month ago. It didn’t work, so I put it in the box and forgot to bring it back. They refused to take it back because I am 18 days overdue. Waited for the Manager Antonio for over 30 minutes. Seriously! I have six devices and didn’t even think I would have to return the product let alone reading the fine print. Am now sitting on the phone with customer service who can’t get it set up either. System — abnormal, GPS — abnormal. Asked if I could return it now and got a firm no. Perhaps all the rest of my purchases will be at an apple store and perhaps ATT will provide a twenty year customer with better service.

Michael was incredibly nice and knowledgeable as he helped me through both a change in my account billing, as well as upgrading to a new phone and making sure all my data had been properly transferred.
I was in and out in less than 45 minutes! Terrific customer service!

The «parking lot» costs $ 2 per 15 minutes, and, to add insult to injury, the Verizon Store doesn’t validate. Then, even for a simple transaction, the employees cannot complete it within that time frame, so you end up paying for 30 minutes or more of parking.

Complete waste of time.
I have a faulty phone battery. Samsung says go to Verizon, so I go to the Verizon on Santa Monica and Westgate, who tells me it’s absolutely not a problem to get a replacement, but I’d have to go to the corporate store on Wilshire and 26^th. Arrive minutes later at the corporate store at Wilshire and 26^th and am told, without checking my battery or phone whatsoever, that they don’t do that at all. But of course.
Thanks for completely lying and wasting my time and gas. I don’t know what else I expected, but a 1 star review is really being generous, isn’t it?

Do not come here. People here, from the managers to the sales men, are all liars. They lie & trick you to get in a new contract that costs you way more. We had to go to the store 5 times & called Verizon customer care line to resolve the issues because they repeatedly lied to us that the issues were fixed. If you ever need to go there have them write down what they promise you or record the conversation. 10 out of 10 times we’ve been to this store, each of those employees there have never failed to screw us over.

If you are an iPhone user, skip this place and go straight to to the Apple Store in Santa Monica promenade or Century City, this people are useless no common courtesy no help.
Bad costumer service over all

Pushy sales team. No, I’m not going to buy an iPad from Verizon. Thank you very much. And when I already give you the reason, you don’t need to try to sell me again.
You can’t play a playa. And no, means No. LIz