The UPS Store

I tried to send an insured package through this location. Please be aware that they will not accept these. They asked if I wanted to wait for a driver to come by so I can collect his signature before passing the package over and I said no. I don’t have time to wait around for an indeterminable amount of time. This is not the fault of this location that they will not accept these directly. The reason for my 2 star rating is the attitude of the people who work here. They are not pleasant individuals. I find if you go down further on Santa Monica Boulevard in West LA, the UPS drop-​off stores there have employees who are much more pleasant to engage with.

Nice kid at the register but he wasted 15min of my time. I walked in and said «I have a shipper #, is this the form I fill it to ship something» he said yes. Filled it out. Waited in a medium length line… To find out. It was the wrong form and they don’t carry the form I needed.
Nice location. Friendly disposition. However may I suggest knowing what your store can and can’t do?

Extremely rude and confrontational people who almost seemed to go out of their way to be rude. Highly advised to stay away,

Super helpful people, quick service… so much better than the USPS next door! The only bummer is that it’s pretty expensive but again better than the gong show next door!

Upek is so nice and helpful! She’s one of the few people I encounter who goes out of her way with a friendly attitude!

Is there anything worse than ordering online and having the company you ordered from mess up your order necessitating a return?
Sure. There’s much worse, like loss of a loved one, a cancer diagnosis, an auto accident, a messed up order is just a zit on prom night by comparison. Not worse but annoying nonetheless.
Company that messed up gave me UPS stores in my zipcode to return but they weren’t convenient as I was working in another and needed to take care of this, basically get the stuff outta my car, off my to-​do list.
Bless the Unilocal app for directing me here!
Colleague warned me the parking attendant behind this location is nasty, so I was glad to find a 40-​minute meter out front.
Because I’d followed directions, affixed the return label properly, I experienced efficient service and was out with multiple minutes on the meter to grab lunch next door at Subway
Even made it to my Studio City appointment ahead of time!
No receipt for return transaction, so, assuming company I returned to got the merchandise back in good order, to date no word to contradict.
Other services like pack & ship, copying, notary, etc. are available here too.

Horrible service in every way. Robert, the manager, is the reason why — he’s the worst of the bunch. When I had a package that was supposed to be delivered by 10:30 get lost, he told me I had a «bad attitude» for complaining. He could not have been less helpful or more rude. Actually, it’s not Robert’s fault, it’s the fault of the store owner, who employs such worthless people. Never, ever ever go to this place. Ever. the owner of this slum should be ashamed of herself. UPDATE UPDATE UPDATE After two weeks these people finally admitted that they lost my package and had no idea where it is. They took EIGHT WORKING DAYS to «do an investigation» and the sum total of their response was «It’s lost.» That’s it. «It’s lost.» DO NOT TRUST THESE PEOPLE. EVER !!!

I had the most annoying shipment on the face of the earth and the staff here helped me with packaging and postage and were all so helpful! Everyone was happy to assist me, especially Upeksha! I’m never going back to Fedex after my experience here!

I sent my fiancé in to ship a small item for me (about the size of a 3ring binder) and when I got home she had a receipt for $ 33.
My issue isn’t the expensive shipping, had it been me at the ups store I would have chosen another shipping option than ups because your employee seemed to only know one option to ship. The issue is the way in which everything was handled, my fiancé is not familiar with shipping so she wouldn’t no any shipping options. The item is a 11×16 inch book with a hard cover and a ¹⁄₈ plastic shield around it. Very durable! She went in there with the idea that someone would be able to help her ship the item in an efficient inexpensive way. The employee said it was a delicate item, which it wasn’t, and needed 2+ inches of padding around the entire thing and a box that was almost 10 times the size of the book. She took no effort to explain anything to her, and pushed her toward shipping the item with all the way she wanted saying that was the only option.
When my fiancé gave me the receipt, I had her call and cancel the shipping. It is close to my house so I went to the store to get somewhat of an explanation. The lady she dealt with remembered the transaction and immediately told the other two employees that she would take care of me. (And they seemed so nice) When she was done with the other customer she got my box. I asked her why she felt the need to wrap it this way she told me in a very rude tone «that is the only option, it’s delicate». I have done a lot of shipping and I know that is not the only option. I could send the thing in a shipping container if I want, point is there are options. When the other employee was opening the box for me he told me «we could have shipped this for way cheaper» right in front of the lady that was helping me originally so they got into a little argument real quick and I took it out of the box I held it up for her with its hard plastic cover she looked at me with no response. It was very obvious that she took advantage of my fiancé and shipped it in the most expensive way possible. She seemed to not know what she was doing so I said I would like to ship my item elsewhere and get a refund from their ups store. Unfortunately the world works in funny ways and I was only issued a refund for 22.04 not 33 because the massive box they chose to put it in was $ 7.
I have since put it in a padded envelope and shipped it for 4.83.
Sweet!

Friendly, helpful staff. Robert the manager has been especially helpful to me, quite personable and full of integrity. He takes care of you like a person not just some customer in line.

Super competent.

Really disappointing experience. I recommend not using this location. Their incompetence will probably lose your package. Rosa will probably spear head the incompetence for you, with anything but a helpful attitude. Robert did not make a professional decision on this one. She is one of the rudest managers I have ever worked with. UPS must be proud.
After being told that I could not have a refund, even though I was completely lied to several different times. After filing a complaint, come to find out, IT WAS actually the staffs fault that my package did not reach its location. The next time Rosa or any staff member continues to lie to you and say that Ooh, we dont control the mail. Ask first if they did their job right. I’m not sure if Robert has the competence to actually manage this store, but I doubt he will be helpful. Usually the management and staff are a reflection of the store manager.

They were extremely professional when I came in this morning to rent a mailbox. I’m crossing my fingers that it works out and that they stay in business. Actually, they’ve been here for a long time, from back when they were Mailboxes, Etc. Looking forward to this.

Second time I am stopping by the place and get quite bad service.
This time it was quite pathetic: I had 2 packages with pre-​paid labels that I needed to tape to the package as well as a bit tape to close them, plus a package that I needed to ship. I asked if I can please get some tape to close the packages and apply the pre-​paid labels and was told that they will charge me for that. I am taking all of them to another location!

I had a great experience having this store ship my Verizon equipment back to the mothership — this service is provided free of charge, including the packaging as well as the shipping.
The staff was friendly and accommodating, but be prepared to wait as this location can get busy with all the services they offer and the location. Free parking in a private lot in the back, but no rear entrance. They will however accept large packages for shipment at the rear door for customer convenience.
For what it’s worth, this a franchise store, not a UPS corporate store.

My experience is limited to just dropping off a few things to be mailed and making copies, but they have always been nice and helpful. Sometimes these places, for some reason, have people working with not so great attitudes, such as the Fedex place on Wilshire a few blocks down.
At this store, so far they are always helpful and friendly, and the copying costs are reasonable.

This ups store is a franchise so it is more expensive then most.
They do a great job packaging your items but they charge a good amount for it.
Most of the time they are friendly :)

Great operation! Mailed large paintings across the country… pack extremely well with great communication via email and shipping. Also was willing to call the receiving ups to resolve an issue when they dropped off a package that I paid for signature required and they failed to do that.

They actually charge 50¢ to tape up a box that’s shipping UPS ! Never had that at any other location.
«We’re a franchise,» the guy explained. «We can do it any way we want «
Bye.

I don’t ever go to UPS Stores unless I need to mail out something for my AT&T U-​Verse DVR.
Welps, the other day my DVR decided to poop out on me. It froze, and didn’t want to come back to life, so I lost everything I had recorded. Talk about bummer central. Anywho, I called and was mailed a replacement. I installed that myself, then re-​packaged the defective one and took it over to this friendly UPS Store.
Parking at this UPS Store isn’t fantastic, but there are tons of meters on the surrounding streets. For AT&T U-​Verse, it’s relatively easy. They just give you a form to fill out and attach it to your account information form and off it goes.
This nice young guy was helping me out. I noticed that there are keys behind the counter and one of them had the Lakers logo on it. I was VERY excited about the Lakers key and HAD to have it. He was very helpful, and made my key in about a minute. That pretty much made my day.
Super helpful and very efficient!