The Sofa Company

We had an excellent experience finding the right custom made sofa for our small space home in Mar Vista. The result is a layout that allows for maximum seating, comfort, and look. Rasheda welcomed my wife and and I during our visit to the showroom, and worked with us for about 2 hours to figure out the right solution. She had an eye for design and very good knowledge of the vast selection of choices. We had brought some photos and measurements. The selection and quality is impressive in terms of fabrics and build. I highly recommend a visit. The sofa was delivered as promised first thing the morning of the scheduled delivery.

This review is about the sales person that we worked with. The salesperson we worked with was lazy and condescending. I went into the store for an initial estimate. At the end of our initial meeting she was supposed to send me the quotes for one sofa with two different fabrics. The email came after three days and she only quoted me for one of the sofas. The price was not what she had told me it would be. When we went back to the store I asked for the price on the other sofa. The price on that sofa was $ 1400 over the original quote. That aside, her professionalism was pebbled with outward annoyance and disdain. Today I experienced such a rude attitude on the phone when she was calling to tell me that my sofa was going to be delayed because the fabric was back ordered, that I almost asked her to try saying that sentence all over again but with respect. Her attitude was enough to affect me writing this review and question my having purchased the sofa from this company.

Randomly stumbled into this place on our way to West Elm and ended up finding our dream sofa! Fully customized the size, materials, color, cushions, everything so that my boyfriend and I could agree on a couch (which had proven difficult after searching for months). Much more comfortable than all of the many couches we had tested in our search.
Delivery guys worked a miracle getting the large sofa into a room in the back of our house, carrying it over fences and through tight spots. Props to Omar and Jose Luis — thank you! They were also courteous and very careful not to damage anything.
Buying experience (with Ricky) was pleasant and never felt pressured and we received several updates as the couch was in production. He spent lots of time with us to make sure we were comfortable with our choices.
The couch took a couple weeks longer than expected, but the end result was well worth the wait!

I had a wonderful experience with The Sofa Company. Ricky was tremendously patient and helpful I helping me pick out and customize our new sofa. I was so indecisive he really helped me navigate and learn about he different designs, upholstery, and fillings that we could select! Although delivery took a few weeks, Ricky remained helpful after our purchase and always checked on the status of our delivery and helped us answer questions! His service was excellent and I would certainly return! Also— the delivery guys were outstanding– very polite and professional! Overall excellent experience and outstanding product!

I am so pleased with my experience at the sofa company. I had a very specific idea of what I wanted made. It had to be olive green leather and it had to be 10 feet wide! Jennifer guided me through the process, she was fantastic and patience. I had second thoughts, doubts about adding a chaise. I flipped and flopped and Jennifer was so accommodating! It arrived 5 weeks later. From Jennifer to delivery from Ruben, nothing but competent and professional service. I highly recommend the sofa company! I went with the kahuna model, it’s firm right now but I know it will break in and be comfortable. It’s a beautiful sofa and the quality is top notch! I couldn’t be happier! Thank you sofa company, I’ll be back for another custom piece!

I had a very pleasant experience ordering my sofa, however, since it was delivered nothing but negative.
I ordered an American Leather comfort sleeper, a couch that cost 6,000 dollars. It was delivered and I immediately noticed that the sofa had serious problems, that the sofa cushions kept slipping out. I had to arrange the sofa cushions every time i sat down and thought this cannot be right… a couch this expensive should not have such problems. Two weeks after delivery I contacted the sofa company to get some help., in mid october 2014. By January 2015 the complaint still had not be solved. I wanted to return the couch after finding dozens of terrible reviews complaining of the same issues that I was having. After having a technician out to the house who they sent, even agreed the problem was not solveable, I was told the tech was incompetent, then I was told theyd send another tech, and a new part. It is getting ridiculous.
After months of threatening them with a law suit, The sofa company finally offered to take the sofa back only for store credit. I bought this couch as a present to myself for my 30^th b day and wouldnt normally dream of spending this much on a sofa. After the way i have been treated I highly recommend you buy your sofa somewhere else and don’t buy an American leather.

Beware. Our salesman made up the price after we foolishly told him our budget. He didn’t use a calculator or even a pen. We showed him the couch we liked and *poof* it was exactly $ 200 OVER our budget. Not enough to argue over. HOWEVER, a friend went in and bought the exact same sofa, exact same dimensions, exact same fill material. It was $ 600 cheaper!
I guess my friend told him her budget was lower… so…don’t ever tell them what you’re looking to spend. The prices are all made up by the salespeople.

Finding a modern recliner chair for your 6’5″ husband is never easy but the sofa company had plenty of options to work with. Probably spent a few hours trying out several recliner chairs and talking about football with Dion. About one month later the chair gets delivered and it was quick and professional. Kelly and Omar did were great and the delivery went fantastic. Ready for football season!

I’m sitting on my brand new pull-​out couch. Custom ordered 13 days ago. Delivery promised in 2 – 4 weeks. Always appreciate under promise and over deliver.
Sales guy was easy going and not too pushy. Pleasant call from scheduling to arrange delivery. Ultra professional delivery crew had my couch perched on its new home in less than 20 minute after a tricky maneuver through a front door with an awkward entryway.
I did a lot research and visited many retailers before circling back the Sofa Company. Prices are competitive especially based on fabric selection and quality of material.

My experience with The Sofa Co in Santa Monica and my sales associate Alexis was nothing short of excellence! Alexis was incredibly knowledgeable and very patient as I had many (many :) questions. She guided me through my options and I am beyond ecstatic with my purchase. Alexis even came to my home and measured my space in order to custom fit the sectional to my exact specifications. The delivery men were right on time and moved, installed and cleaned up yb fast.
The end result is a beautifully stunning custom designed, made, and fitted sectional!
Oh and since I was referred to The Sofa Co by a friend I received $ 50 off.
I have and will continue to refer others to Alexis atThe Sofa Co.

Loving this place! Dealt with ALEXIS and she was a dream. Can’t wait to have our new sofa :) custom CAN be better quality AND cheaper than crappy store bought made in China rubbish!!!

Filed against :
The Sofa Company
1726 W Pico Blvd
Los Angeles CA 90 015‑2412
Complaint Description:
Defective Product; Horrible Customer Service; Scammy Sales Tactics– It took 10 months for them to acknowledge our issues due to personnel changes. I still have HALF a FRAME of a couch and no cushions sitting in my living room. We went to the Lincoln location when I was about 7 months pregnant and ordered rush so that we could have it for when we came home from the hospital. We needed to have some place for our guests to sit as we had just moved in to our new home. We were also upsold on the «most expensive» filler that they offered. We spent over $ 7000+ on the couch. The couch came late and they refunded me for 50% of the rush fee. Then, the sofa was delivered and we realized there was a defect in the fabric. It looked stained but later, we were told that it was an imperfection in the fabric. Additionally, the couch was sagging, buckling and wrinkled horribly when people sat on it. I have pictures. Finally, the couch squeaked much like a Whoopy Cushion when sitting on it. We complained and complained and got passed back and forth for months and months. The couch wasn’t really usable and it sat in our living room for 10 months. We had spent $ 7000+ and didn’t even have a usable couch to show for it. It was horribly embarrasing and people constantly commented. Finally, we got in touch with someone who was pretty helpful. The first thing she told me was that they would immediately get me refunded on the remaining portion of the rush shipping which should have been $ 800. She was let go and when other people took over, most of them told me I was already refunded the rest of the rush shipping and when I showed them they were wrong, I was told that I would not be credited for the rush and that was the management’s final decision. They also keep claiming I was refunded $ 1100 out of $ 1600 because they notated the invoice incorrectly and I have proof of the same. I have correspondence that showed that the $ 300 was refunded due to the fact that they charged me the incorrect amount on the couch in the first place because they based it on their first quote and our final product selection had different dimensions. After months of trying to schedule a time for them to come pick up the couch and make it right (they had cancelled many times), they took half the couch and all of the cushions. Essentially, they left the frame of half of the couch. I told them they should take the whole thing because I did not want a portion of a couch sitting in the middle of my living room. I also had told them at this point, it would not be enough to just «fix» the product after all of this time without a couch. They asked if they could just look at it, assess and come up with a solution. They also told me that due to the fact that my husband is very tall and 230 lbs, he should never have been sold the stuffing/​filler that we were. They actually told me I needed to tell them that my husband is a «big guy» and I told them he was present at the sale and part of the decision making. They blamed the salesperson. Clearly, they don’t think they need to take responsibility for their salespeople. They had originally told me they would change the stuffing and refund me the difference between the price of the two products. Now, they are saying they never said that. It has now been over a year and a half. I have half a couch with no cushions in my living room for over 6 months. I have asked for them to work with me over and over or to give me my money back. They want to change the stuffing to a less expensive stuffing and return the product to me and call it a day.
Your Desired Resolution:
I want a refund for the my rush shipping (It is $ 800 that they owe me for this item. It was originally $ 1600 and they refunded me $ 800 for the rush and $ 300 for an error on their part as they incorrectly charged me (our original dimensions changed). I also want a refund or a discount for the difference in the price of the stuffing that they find to be more appropriate. Finally, I want some type of concession for the fact that I paid over $ 7000 over 18 months ago and still don’t have the product I ordered. Ideally, I would like them to take back the couch and either refund me or give me credit at their store. Or, I would like a heavy discount. This has been one of the most frustrating experiences of my life. I write over and over and they sparsely answer. I should never have let them take half the couch without cutting a deal ahead of time but they said they wanted management to look at it. I stupidly gave them the benefit of the doubt. They admit it is defective product and they also admit that it should never have been sold to us. The customer should not be left holding the bag for their horrible sales tactics, defective product and lack of customer service. Unfortunately, I saw that MANY people have the same experience as me. I have asked to speak wit

The reasons I would not recommend this company:
* Poor quality
* Misled/​lied to by staff
* Unfulfilled promises
* Faulty products
We purchased an L shape couch from Sofa Company a few months before our second child was to be born. Yes, the customer service on the sales floor was excellent, the sales gal was knowledgeable and friendly. We purchased the up-​sale on the down feather cushions and of course the up-​sale on the removable covers. The removable covers were one of the main reasons we decided to buy from the Sofa Company. We have cats, which I am allergic to, and we have kids. I wanted something I could just unzip and throw in the wash every few weeks. This was our opening line on the sales floor as I waddled in at 7 months pregnant. To which we were assured and re-​assured we would be able to do. This is the couch for you. You are going to love it, we were told.
Unfortunately, this has not been the case. After 8 weeks the couch was in disrepair. The Feather down cushions had completely lost their shape. So much so that they sloped down 2 inches at the edge to the point where your butt would slide off if you didn’t scooch way back. The cushions stretched in such a way that there was a huge gap between the cushions. Then we tried to remove the covers to wash them. Two of the zippers broke immediately upon removal. The zipper just slipped right off. It was clear that this was just a poor quality zipper and cover.
12 weeks into this thing we had broken covers and a couch that looked 12 years old. We called the company. We sent them pictures. They agreed to replace everything. We decided to go with a standard fill instead of the down. They appropriately refunded the difference in the fill in the form of store credit. And promised to deliver new cushions and covers. The new cushions came, but the covers never did. At that point I had a baby and we were distracted with all that having a new baby entails for a number of months.
We phoned the company back 12 months later and a few weeks later they got back to us. Our complaint was that we had only removed the covers 3 times to wash them, but at this point, 80 percent of the covers were broken, which was extremely frustrating because this was the #1 requirement of our couch purchase: Removable Covers! The customer service department then told us an interesting new tale about our removable covers. I quote, «You cannot remove those removable covers.»
«Excuse me?» I said.
«You are not supposed to remove them. You must call the special cover cleaners. They come to your home and professionally remove them, then clean them. They must be dry cleaned.»
WHAT? Don’t remove the removable covers??? I don’t get it. I argued that if this was the case, that I was not supposed to remove the removable covers (which is absurd and recommended she consult a dictionary) and instead needed to use the special cleaners that the company used, recommended or whatever, wouldn’t it make sense that you would have explained all this at the time of purchase and maybe handed me a little pamphlet with their rates, their contact info and so forth? All we got from the sales girl (and remember this was our opening line: WE NEED REMOVABLE COVERS. We wanted removable covers that we could easily clean because of our lifestyle with animals and kids.) was that yes, no problem, yep, throw them in the wash. Perfect. Sign here.
Instead, we were now informed that the busted zippers were our fault for not using this mysterious specialty cleaning company (which to date we have not received their contact information) and not a manufacturers issue. But you agreed to replace them the first time and never followed through. To this we received — No response.
Today we are a little over 18 months into this couch. I absolutely hate it. The quality is poor. All but 1 zipper is busted all of the covers are now being held together with safety pins. It’s embarrassing.
The problem is that we spent good money — over $ 3,400 on this couch. We are growing our family and frankly we just don’t have another $ 3,000 grand to pour into a couch right now.
At lease with a company like IKEA you know what you are getting. It looks great, but may not last long and the price reflects that. Here, we were lied to, misled, and left with a company who did not follow through on their word to deliver a couch and replacement items they promised and instead months later told us some ridiculous story about non removable — removable covers and a «special cover cleaner company that comes to your home.» Where do they find people to tell you this kind of stuff?
I wish the Sofa Company had never moved into my neighborhood and I had gone to Macy’s instead.
And this is not the only item we bought from them. Can you imagine the quality of the accompanying chair? To think I was optimistic. I’ll save that for my next review.

Jennifer Newsome was super helpful, patient, and pointed me in the right direction! She made the purchase very easy.
Thanks,
Joni M

I still maintain 1 (or zero stars). I do have my sofa now and it is acceptable. The delivery guys were horrible though (not surprising considering everything else). They arrived at my apt and said the sofa would not fit through the door. As they ‘cased the joint’ thinking they could hoist a sofa through my 2^nd story bedroom window, they finally brought it in the front door — easily.
They dinged up one the feet and told me I could «sharpie» it in and it «wouldn’t matter since it was on the backside». Just par for the course with this horrible company. I asked for the broken piece so I can super glue it myself.
Oh and they demanded I «sign for the sofa» — site unseen. I refused.
Horrible business practices. The owners have never responded or reached out — despite numerous calls and emails. I will never do business with them again.

This review is for Recliners LA. Same building as Sofa Company-​same salespersons, etc. We were looking for for a leather sectional or a sofa/​love seat. Look, if you want a cheap product don’t bother with this place. But-​if you want a well crafted piece of furniture with superior customer service-​make the trip to either Sofa Co or Recliners LA.
Leah was our salesperson and we also worked with Chad, the store manager. Leah was genuinely friendly and patient with us. She answered all our questions, and what info she did not know she found online. She had excellent product knowledge and her recommendations were spot on. She let us know about an upcoming sale and she encouraged us to check online for competitive prices on the items we ordered. Chad not only matched the lowest price we found for one piece, but he adjusted the price for the second piece as well. I will refer my friends and when if we need sofas, chairs, etc., we will definitely return to Sofa Company/​LA Recliners.

I was offered to remake the sofa for a 30% discount. Ha, so that’s how they stand behind their product. By offering a redo which you need to pay for. Avoid.

Two weeks in, we love the couch. It’s beautiful and cozy and exactly what we wanted. Reading the other review — I can only speak as a new and happy couch owner.
Oh — and the turnaround was great. 3 weeks or less!
Deon Taylor is a sweetheart and took time to help us work our particularities into the design and budget. Really — we customized everything including seat depth, width, and more! Super helpful. Ask for him or email him at
. He replies right away if you need anything.
Stay tuned for wear and tear update. We host football parties regularly so if it doesn’t take lots of use well… We will know soon!

For a custom sofa at a reasonable price, this place is solid.
Although the experience probably depends significantly on your sales advisor– I can imagine if you get a bad advisor here, the experience could be pretty damned awful.
Leah was quite good, not pushy, explained a great deal of the differences in materials and comfort of all the choices, when it was clear I wanted to take a few minutes to really sit on these different types of cushions, she understood that and gave me the time, etc.
The choices and styles are fairly varied, but if you have particular tastes beyond what’s offered online and in the showroom… I don’t know how well they can accommodate it. While you can choose from a wide range of fabrics/​vinyl/​leather, cushion materials, colors, base designs and finishes, decorations like buttons, fully custom dimensions… the basic building block still seems to be the existing designs they start you off with.
All those caveats aside, if your tastes fit the styles they have, they can guide you in the right direction or adjust what they have to your tastes, and even the consultation services are quite good if you really have no idea what you want. Things were also delivered more quickly than expected, and the delivery team was quite efficient.
And for a custom couch, the prices are actually quite reasonable.

My husband and I went on a Sunday with our two rambunctious kids to look for sofas. We were immediately greeted by a super sweet rep. Jennifer gave us a brief overview of what the store is all about (everything is custom made) although they had a few floor models on sale which you could take immediately.
She then let us browse on our own and checked back with us (on her own initiative) after we narrowed our selection down to three sofa styles.
We bought a gorgeous custom sofa in less than an hour including time for selecting fabrics, filling and also frame.
The prices were reasonable and I also got a free coffee and warranty when I checked in on Unilocal!
Fantastic store! I will definitely buy from them again!