Surf Air

Surf Air — the airline that wakes the South bay daily between 2 – 6 am! Thanks Surf Air (NOT!).
Which Surf Air flight will wake us tonight on their unnecessary winding route that backtracks from Hawthorne Airport, then circles through residential neighborhoods in the South Bay in the wee hours of the morning? Will it be URF103, URF115, URF113, or perhaps another?
For residents of El Segundo, Manhattan Beach, Hermosa Beach, Redondo Beach, Torrance, this is NOT OK! Jeff Potter, Jim Sullivan, Ryan Rogers, and employees of Surf Air: have some consideration for the thousands of South Bay neighbors you are bothering, instead of lining your pockets.

Surf used to be much better, but the service has experienced growing pains since they increased their membership (exponentially it seems) in the last year. They have too few flights now for prime times and locations, i.e., Monday mornings and Thursday/​Friday afternoons/​evenings between Hawthorne and San Carlos are always full days in advance and their airport experience is inconsistent. Some flights almost always leave late (Hawthorne) and others actually leave early (Burbank). Concierge personnel are pretty good, with a few exceptions. Obviously there is a strong market for a higher end, executive type commuter service in CA. Would love to see another company come in and provide some healthy competition.

Surf Air is to business travel what the smart phone is to productivity. A truly revolutionary game changer. It has completely enhanced my professional life by making working with our regional offices easy, fast and inexpensive. The saved hours by avoiding commercial flights, TSA, and major airports, has allowed for increased face time with clients/​staff and less late night drives which eroded family time.

Surfair keeps on getting better, as they continue to add more flights and destinations! all the staff are very pleasant as well. if you’re interested in a membership, ask for rick cooper, who is a pleasure to work with.

Great concept but needs more time. Very nice staff.
Few cons:
1. Most flight are delayed
2. Some of the older fleet airplanes have issues.
3. Billing depot is not organized, (I got charged double my 1^st month took hours to resolve)
4. Schedule changes without any notice
5. Most flight are sold out.
**6. THE MAIN THING I DIDN’T LIKE WHILE I WAS A MEMBER WAS SOME MEMBERS GET SPECIAL PRICING. While I was charged $ 1750 a month I met other members that were paying $ 1000 – 1250 PER MONTH!!! When i called to complain about it they didn’t do anything to keep me to stay. Very pissed off.**
Pros
1. 2 people that work at Surf Air are Awesome! 1^st awesome person Janea @ the Hawthorne Terminal (SHE IS SO NICE & CARING). 2^nd. Jori @ Member Services (GREAT CUSTOMER SERVICE & VERY CARING!!)
2. FREE PARKING!
3. GREAT SNACKS
4. MOST MEMBERS ARE NICE.
5 NO TSA!
Over all Surf Air is great if you don’t mind paying more for your membership while most everyone else on the plane is paying about $ 500-​$ 750 less than you and you don’t mind almost an hour delay almost every flight. I NOTICED THEY HAVE SOME MEMBER REALLY SPECIAL PRIVILEGES. They treated me like crap! I would not recommend this «Baby Airline» for anyone that has to be anywhere at a fixed time you will most likely be late. After a 1 month trial i am back to Southwest!
****BUYER BEWARE!!!***

Surf Air is the best way to deal with LA/​SF commuting.
No hassles at the overcrowded commercial airports, parking or TSA. Surf team is happy, the planes are very cool and comfortable and the convenience + price are the best deal around.

Had the pleasure of flying with Surf Air last week. The plane was clean and beautiful, the staff very friendly and helpful.
Very user friendly experience. Flights are easy to book. Travel involves just driving to the private terminal, parking your car, and walking to the plane. Such a nice change from the hassles of the LAX experience (parking, TSA lines, etc.).
The cost feels like a great value to me. All-​you-​can-​fly for one monthly fee.
Looking forward to flying its soon-​to-​be-​added routes (Santa Barbara, Palm Springs, etc.)