Shore Hotel

(2÷6÷2016) They’re seemingly in the middle of a labor dispute, as there were protestors when I arrived at 5pm Friday and at 7:30am on Saturday, so make sure you get a room facing *away* from the shore until resolved (if you want to sleep past 7:30am on weekends).

This was the first time we’ve stayed in Santa Monica and we kicked off a 10-​day trip up the coast with a stay at the Shore Hotel right before Christmas. I would echo many of the other reviews in that the hotel is in an excellent location: near the beach, the Pier, restaurants around, downtown shopping area, etc., The staff was very friendly and accommodating.
The lobby is pretty cool (given they’re trying to be funky/​boutique feeling) but not a ton of energy given there’s no real bar or anything, so people don’t tend to socialize or hang. Missed not having a place for a nightcap, etc. The halls felt a bit downtrodden and out of place – dark and not very nice.
The room was nice, clean, and functional. Good all around. Sliding doors led to a small balcony and a decent view (they upgraded us for free – nice touch). The shower was weird with a glass wall/​window in the shower that faces into the room. There is a screen/​blind that lowers that provides some privacy, but if you aren’t real close to who you’re traveling with, the setup would be awkward.
Was it a favorite hotel I’ve ever stayed in? No… but all in all… we were happy, liked the hotel and would most likely stay again. There was just something missing for me that didn’t make it pop overall.

Glad we came back… off season vibe very relaxing. Fortunate enough to enjoy upgrade to beach/​pool view. Sunset a show. Staff always engaged and attentive but more so happy. Nice to see people smile with each other and guests. Blue plate taco next door makes this stay very easy.

I have to say this hotel is very nice and is one of the best places I have stayed at. Just located right on Ocean Blvd right across from the beach and overlooking the Santa Monica Pier there are lots of places to walk to nice restaurants and shopping.
The rooms are very clean and so nice. The staff at The Shore Hotel are very welcoming and they were always there to accommodate when you needed anything. Randall was great when I first arrived there. I would definitely come back and stay longer.

Quintessential Santa Monica. Loved the location and the view. We had a view of the ocean and the colorful lights on the pier, and our room overlooked the courtyard and pool. We later sat on the beach with a bottle of red wine and crackers and cheese, watched all of the people walk by, and stayed until the last hint of light from a beautiful sunset. The next morning we enjoyed breakfast and shopping in Santa Monica. The more I write, the more I realize we should do this again. Was going to give this four stars, but I’m now realizing that it deserves five.

Great location and great vibe. Well lit and designed. Helpful staff. The room was decent sized. Can walk anywhere in Santa Monica from this hotel.

Upon check in, we were offered champagne. We were given room 162, which was the last room in the back building, next to loud exit. Once we were changed to a new room in main building we were beyond happy. We were given an ocean view room that was wonderful. Just being there was a wonderful experience… seeing the Ferris wheel, the beach, and the fun ambiance of Santa Monica. The location is a dream and we walked everywhere. will definitely return!

I stayed here a few months ago for the 4^th of July, & it was awesome! You can’t beat the location if you want to be near the Santa Monica beach! You’re across from the beach, & next to a tasty Mexican restaurant!
From the moment you walk through the doors, you will realize that this boutique modern hotel has great feng shui! I love the «feel» of the place, it’s very inviting. We had a hotel room with a balcony facing the beach, totally worth it! I sat out on the balcony & had some beers with the family — it’s a really fun spot to people-​watch, as there is so much going on below you!
My other favorite hangout spot was out by the pool. It’s constructed in a unique way where the water streams down the concrete (you have to see it to understand what I’m saying). I pretty much did the same thing out here as I did on the balcony — drank champagne & beer with friends & family… hey, it’s our country’s birthday! Overall, this is a very trendy & cool hotel to stay at if you want to be near Santa Monica beach!

Sweet scenery, great service by Laura and Dana. Enjoyed our breakfast and I will totally come back!

I had such a great vacation in this hotel.
Great service, great ambience and new hotel
Altogether.
Oh did I mention it’s a super clean.

My newly husband surprised me by taking me here the day after our wedding. I completely fell in the love with the place. Not only was the staff totally accommodating in any way but everyone that stayed there was so nice! We received complimentary champagne as we arrived and our room was so beautiful! I didn’t want to leave the place! Amazing views and directly across the street from the pier!!! We will definitely be returning!!!

I am revising my last review, as Christina (the morning hotel manager) went really out of her way to make the service at this hotel exceptional for my family. We were apologized to for the poor service we received, and understand that the problem stemmed from a lack of training. The remainder of my experience was exceptional; the hotel was comfortable, and although the pool was a bit small… The location, the design, and even the food was great, and the experience overall was worth five stars: I would be happy to stay here again, and refer my friends.
Sometimes as a guest, we are given the opportunity to see how an establishment handles an error. This, weighs in on what determines the quality of an experience– not just the error itself, but the method in which it was rectified. The staff here really cares about their guests, and we were happy to give them a second shot.

Hotel was a major let down in all facets, despite its majestic façade and premier location alongside the Santa Monica pier and 3^rd St. shopping.
For starters there were a handful of people at the hotel that were not inept, and it seemed like their good natured personalities had to be repressed, working underneath illogical managers that couldn’t supply an ounce of congruence in customer service to their perky, front desk tones. The most notable employee is their bellhop, Jonah.
I arrived late, albeit I was booked via HotelTonight app, and tardy arrivals are the type usually warranted with this form of booking. I was with my new girlfriend, attached to me at the hip, we couldn’t have been mistaken for much else. I asked the lobby bartender for a Tito’s Vodka martini, dirty, and I served it to her myself while the front desk located my reservation.
When the manager on duty asked for my ID, I included a $ 20 bill and clearly stated this was for him, and if there was anything he could do to make our stay better to please do it. I told him I wanted to impress her. Any normal adult would (when the hotel is over 50% empty, on a work night, while alcohol is being served) pick up on the mood being set.
So what does this generous man do? He books me in a tiny room, overlooking a garbage bin, with two twin beds. Just before I was helped at the desk I watched him personally upgrade a guy and offer him a plethora of complimentary specialities. On top of that he tries to pour us plain apple juice at the front desk, while we are enjoying cocktails, as if that is a deal for when I hand him gratuity.
We were immediately turned off. I could see that the hotel was run by amateurs. Being a Las Vegas VIP Host I’m able to frequent the most beautiful resorts and I am used to a degree of consideration that I think escapes most hospitality groups.
After he left for the night I quietly asked to have our room changed and was offered a 4^th floor overlooking the ocean, with a king size bed, and a wonderful late checkout time. This is the only part of my stay that I feel I was treated like a human being.
The next morning I was excited for the breakfast being served at the hotel. It said on the menu and was recited by the staff the night prior that it would be served from 6 am — 12 pm. We came down for the meal at 1130 and were told we had missed it. I asked for any exception to be made because this was not what the literature advertised. They obliged but said that I would have to choose a table in the hot sun because the shaded section was reserved for a party starting IN A FEW HOURS. What!!! You can’t be bothered to wipe a table top before that happens, guys? Seriously?
After some angry bitching they finally gave me a comfortable table for our breakfast. Our waiter asked if we would like any juice or coffee to start with, I declined, and asked if there was other options. He replied that they made fresh smoothies with fruits and vegetables. This sounded delicious so I opted for that. My GF asked for the fresh squeezed orange juice. We both ordered THE EXACT SAME THING. It was a Mediterranean Omelet with Feta cheese instead of cream cheese. Is this a difficult dish to make in culinary school? I’m pretty sure that I learned how to do this in the 6^th grade.
First off — they use egg substitute not real eggs.
Second — our omelets were badly burned as if left unattended in an oil less pan
Third — Mine had just cold feta cheese thrown inside it with all the other ingredients omitted. How hard is this to understand how to cook the entire thing at once?
FOUR — the «fresh smoothie» & «fresh squeezed OJ» turned out to be MINUTE MAID CONCENTRATE AND NAKED JUICE. WHAT???
The only upside to breakfast was when it was over I could leave the hotel… oh yeah and the robes, the robes are very soft.

Shore Great location to the Santa Monica pier and promenade However we arrived an hour early room wasn’t yet READY! waited 30mins. check in time was at 4 the latest to check out is 12. Also valet parking was $ 35 plus tax which a $ 2.50. Bellman was very helpful and polite. i stayed at similar hotel with the same rating near by I feel as if I had better services there! This hotel was a bit pricey. not very family friendly. No restaurant in the actually hotel. I had purchased 2 drinks and a milk for my kids and we had place them into mini fridge. the next Day I noticed a charge on my bank account I called to verify these charges I spoke with Tyler instead of Him reversing the charges he some how charged my account twice. i assure him that we did not eat or drink anything from the mini fridge. would not stay here again. Beware double check your final bill.

$ 35 for parking? Really? Is this only because it is a 3 day holiday? Beach front access… nice:) rooms a tad small, and our room had a slight funk smell. (Party night before?) Staff very friendly. Decent coffee (though I typically always travel with my own) The pool area is comfortable to lounge in and was not overridden with small children (as I am sure they were at the beach) median age seemed to be 25 – 35 for this holiday weekend, overall. The hotel was just «ok» the room had light sensors, so I had to keep getting up to keep the light on, where was Tom Bodet?

Firstly, let me say that the valet and bellhop staff are definitely the best part of the hotel. They were very helpful and had great attitudes.
Secondly, the view from the ocean view room is pretty good; but the rooms are VERY small for the price you pay.
We had a number of errors made by the front desk staff from invalid billing items, to giving our room away on our wedding night causing us to sit in the lobby for over an hour in our wedding attire. They made an attempt to rectify this, but their attempts still fell quite short of where you would think a hotel would be for such egregious missteps.
All in all, I don’t think I’d stay here again; but I would preferably opt for a hotel with more feature rich offerings for the same price.

Upon arrival, I was greeted with a friendly valet employee and then two more when entering the hotel. Check in was a breeze and then we received some goodies and champagne.
The room was tidy and perfect! Great view of the ocean and promenade. The hotel is in a great location and close to everything.
I will definitely be coming back here!

My mom, sister and I just spent a long weekend at The Shore and all thought it was fantastic. The glass lobby is gorgeous, everyone we dealt with (which was a lot of people — ringing up for corkscrews, bottle openers, more kleenex, etc.) was delightful.
Comfy, pretty room, fantastic location, awesome pool and lounging areas, handy car service … I can’t imagine I’ll stay anywhere else in Santa Monica ever. I WANT TO GO BACK RIGHT NOW.

Hands down fabulous hotel! Charlie was 5 star customer service and took great care of us. One night turned into three we loved it so much. A++++ for location! We utilized the pool quite a bit and had take out lunch at the pool from the mexican restaurant right in front of the pool.
We got a king view room and our balcony looked over the street, beach and boardwalk definitely worth upgrading to be right in the heart of the night life. We love this hotel and will be back very soon!!!

Location, location, location. And, like most things in SoCal, you pay for it at Shore.
But that’s OK. The hotel is really nice, swanky and puts you right in the heart of people watching heaven. Service has always been outstanding, too, so no complaints there.
My only complaint is their on-​site parking (in a garage below the hotel), which is somewhat time consuming and their machines on exit have given me and others fits at times.
Walking distance to tons of cool venues, bars, dining, etc.

O hotel é muito bom. Oferece excelentes acomodações, excelente localização. O hotel é novo, bacana e agrada aos mais altos padrões de acomodação, porém seu preço de US$ 300,00 a diária justifica isso tudo. Lamentável ter q pagar mais 35, pela diária do estacionamento, e, por não ter café da manhã.