Santa Monica Mazda

In the pursuit of bottom line pricing for a new car, I was truly disappointed with the «Internet» sales person, Patrick Howard. I presume from his indifferent attitude that he will or should be relegated to their used car lot. I had several other Mazda dealers that were helpful and willing to work with me. They beat his pricing by lots of $$$‘s.
It appears that this dealer has too much business and doesn’t feel the need to sell more cars since the general manager couldn’t call me back.

Service department seems to be going through a management/​staff change.
It was always a struggle before having this dealership honor what my leasing dealership promised which was free scheduled maintenance for the duration of the lease (3 years /​15k miles per year).
Service reps have me some cockamamie crap about my vehicle having an extended powertrain warranty blah blah blah. Long story short, they were going to give me a free oil change and tire rotation but all the additional service I had to pay out-​of-​pocket. Not to mention the fact that they wanted to charge me a $ 150 fee just to look at some sort of noise coming from the engine compartment.
Utter garbage. Needless to say I will be calling Mazda of North America and filing a complaint with these people.
Save yourself the hassle and maybe go to Culver City Mazda or any other one.

My wife took our Tribute hybrid in for 45,000 mile service. Tiffany, the SM Mazda service center rep was fantastic. She carefully explained every thing to my wife. She diligently worked with her service techs to completely exceed our expectations. The vehicle is back in top condition. Thank you SM Mazda. We will be back, because your techs and Tiffany are the best.

If I had the option to give no stars I would go with zero stars for sure. We went to several dealerships to test drive and we wanted to try the Mazda Mx5 before we make our final decision. As soon as we walked in we met the worst salesman ever!!! His name is Abraham. He said you can’t test drive because it adds mileage to the cars, unless you commit to purchase and start the paperwork. I couldn’t believe what I was hearing! I was speechless! We spent few minutes to check out the interior of the car and left the dealership in disappointment, he didn’t even bother to walk us through the available options. He also made mean comments like those who know this car don’t need to test drive it, I had three customers today buying one without a test drive. I do not recommend this dealership, unless you visit there when Abraham is on break or gone.

So I have to say that my review below for the Mazda sales still stands, the sales process was great.
This review is for the Mazda Service Department.
Dropped my car for an oil and filter change and to check out the creaking noise in the front left of my car. I was going on vacation so asked them to call my parents to pick up the car when it was ready. A few days later and my parents heard nothing so they called the service center. Apparently my car was part of a parts recall and they wanted to test the gas tank. Fast forward a week later and I’m picked up at the airport with a rental car that the repair place offered only after my my parents had to call again for an update on the car.
A few more days later and they’ve finally finished testing the car and the gas tank needs to be changed out, but the part isn’t in stock and they have to order it. 1.5 weeks later and they’ve finally got the part and it’s installed.
In total, my car was in the shop for 4 weeks. Communication was non existent and we had to call a number of times to get the status of my car. When the car was returned it was filthy on the outside, absolutely covered with dirt and leaves.
After a week of having it outside the shop, the creaking noise started up again and I ended up having to take it to Culver Mazda repairs.
Poor communication, car wasn’t fixed properly, would not recommend.

I have a CX-​9 that I bought at Star Mazda in Glendale. I took the car there for service once, then moved to Santa Monica Mazda which is a couple of blocks from my office. Buying the CX-​9 was a great decision; going to Santa Monica Mazda for service was my next best decision.
I’ve never had any problems making an appointment and I’ve never waited more than a day.
I have worked almost exclusively with Robert Fleischer in the service department and find him to be extremely professional, trustworthy, competent, honest, and friendly. He always remembers my name, making me feel like a welcome customer.
Although I have not had ANY major problems with my car, each issue that has arisen has been taken care of quickly and efficiently and without any real pain in my wallet. I never feel like I’m being pressured into some service that isn’t absolutely necessary. In other words, I know that if anything major happens in the future I can feel comfortable that the issue is legitimate and I’m not being taken advantage of.
I highly recommend Santa Monica Mazda and will continue to have my car serviced there.

Our salesperson (Patrick) was very knowledgeable of the vehicles’ specifications and was very attentive to our questions. As this was the first new car that we have purchased it was naturally a stressful undertaking. Patrick put us at ease with his personality and assured us
that he had our best interests at heart. The finance manager (Diallo) was also very knowledgeable with regard to the available warranties, maintenance plans, etc. and made us comfortable with the financing process. Altogether a wonderful experience. I will gladly recommend Santa Monica Mazda to friends and family for their future vehicle purchases and will DEFINITELY be back for our next new car. Thank you Santa Monica Mazda!

I found this dealership on Truecar and Edmunds, and Patrick Howard responded to both inquiries. I test drove a 2016 Mazda 3 Sport hatchback and fell in love with it. Patrick is a very chill salesman and I never felt pressured, certainly a pleasant surprise. He honored the manufacturer’s national leasing incentive, which I came to learn was rare during my search. I had planned to check out the Lexus CT 200h, but I just couldn’t pass up such a great deal. Paperwork was fast, and as a lawyer, I was happy to see the dealership disclosed information a lessee would need to know.

This is for the service department, not the dealership — I unfortunately inherited a really bad Mazda 3 that I bought private party (never again!). I’ve had it serviced at 3 other places before bringing it here. Over the last few years, the service department has drastically improved. Tiffany was/​is AMAZING. A true consummate professional that will always take care of you. I’ve had over $ 2k of repairs done here, fixing other mechanic’s mistakes. Sure you pay extra, but the parts warranty and level of service is truly first class.

After a lengthy search for a Mazda 6, I finally came to Santa Monica Mazda and was helped by Patrick Howard. Not only did he make the car buying experience a breeze, he got me the vehicle I wanted for the price I wanted.
He trust me enough to test drive the car on my own, something no other dealer had done up to that point. The car was pretty dirty but he made sure it was thoroughly cleaned before I drove it off the lot.
The best part about my experience was that I never felt pressured to buy the car. There is nothing worse that a pushy car salesman. He also responded to my emails quickly. The whole process took about 2 hours, which is much faster than I was anticipating. Overall a very pleasant car buying experience. Thank you Patrick, I absolutely love the car.

Tiffany and FRANCISCO are the best! Thank you both for helping me today so I wouldn’t be stranded!

I would give it zero stars if I could.
I knew exactly what car I wanted. I went in to buy it. Wound up in the hospital for 5 days. Asked that they have my car ready as soon as I got out. I went straight over to sign the papers and exchange money. After the formalities were done I went to look at my car. Everything they said they would fix or clean up they NEVER TOUCHED! The car was a mess! The owner came out with a rag and said bring it back and they will clean up the whole car. What??? What about customer service and presenting a car in perfect condition?
I didn’t feel well enough to argue. I could go on and on… Moral of the story, brought my car to the Santa Monica Mazda service department left it there to be fixed. The passenger side mirror was struck and damaged and the windshield was cracked. My brand new CX-​5 2016 was not new anymore and they wouldn’t take responsibility for it!!!
Thank goodness Mazda Corporate stepped in and took car of the damages.
You have been forewarned!!!
I will drive an hour out of my way to have my car serviced at Galphin Mazda!!!

I did not end up purchasing from Santa Monica Mazda, but I did communicate with Patrick. He was extremely helpful, quick, and to the point. He didn’t give me the run-​around and didn’t forget about me.

I went to BMW, Mercedes, and Audi in Santa Monica before I came here. I had a decent idea of what my next car would be and I did always have my eye on the Mazda6 but I also wanted to explore several dealerships to assess my options.
As soon as I walked in, the service here was surprisingly better than any dealer I have ever been to. The staff were attentive, kind, honest, and informative. Abraham and Mike are awesome. When I began browsing and asking questions, Abraham actually tried to talk me out of getting the Grand Touring and go for a cheaper option (but I ended up getting the GT :).
They gave me a great price and were very transparent with all the financials. No BS. I respected that.
Great salesman but more importantly great people. I LOVE my car and couldn’t be happier!

I’ve never written a review until now but this one is much deserved.
I recently made my first car purchase ever with this Mazda dealership and Patrick Howard and team provided nothing but excellent service.
Being a first time car buyer, my experience went a little something like this… I had done some extensive research on some cars I was interested in for a good month and did a lot of test driving before settling on the Mazda 3 SGT Hatchback. Once I made up my mind, all I had to do next was make contact with several dealerships in the area to help me make my purchase.
After many discussions via e-​mail, I came into the stores ready to buy since the sales person said the vehicle would be ready for me and that they just needed me onsite to discuss financing and paperwork etc. After visiting three different dealerships, I got nothing but horrible service, misquotes, sales people trying to up sell me or pressure me into buying a different unit than what I wanted. I even got a gentleman saying I would get a 4.9% APR being a first time car buyer but that he would give me a deal of 3.9% APR which didn’t seem right to me so I walked away almost immediately from that one. Of those three dealerships that I had visited, none of them even had the vehicle in stock like they said they did.
Finally, I looped back to Patrick Howard’s e-​mail who I had reached out to previously and he was very straight forward and answered all of my questions almost immediately. I was a little bit resistant to traveling up to Santa Monica since I lived an hour from that dealership, but I was really set on having this particular model that he said he had in stock, guaranteed. Plus, his delivery and customer service was far better than any of the other experiences I had so I went for it. I didn’t feel like he was pressuring me and we continued panning out the details via e-​mail. There was a point where he had to go out of town, but his his team stepped in and took great care of me in the mean time making sure my financial stuff was taken care of and that the paperwork would be all ready for me to sign the minute I walked in. I ended up qualifying for the 0% APR special which was super awesome.
On the day I came to pick up my vehicle and do the paperwork, Patrick and his Finance guy got me signed and in my brand new car within 30 minutes. I had heard of other people’s experience of taking hours at the dealership and some even told me it would be the worst part of the car purchasing process, but it was actually the most painless experience I have ever had and the most pleasant. I would really recommend this place and deal with them again.

Recently purchased a Mazda 3 from this dealership and couldn’t be happier with the experience.
I did my due diligence by doing all sorts of internet research before I settled on the Mazda 3. I test drove the competitors before I settled. Here’s how the whole process went down.
Through Edmunds, I requested quotes from two dealerships, Culver City and Santa Monica, based on their review on Unilocal as well as distance from where I live. I didn’t get a response/​call from Culver City, but Patrick from Santa Monica actually emailed me immediately with a price match. I scheduled an appt with him the following day. Patrick actually emailed me a reminder the morning of our appt! I went into the dealership, told him I wanted to test drive the 2.0L and 2.5L, he had it all setup for me. Went back to the office and told him what I wanted with my numbers and research, he matched those numbers for me, called storage to pull the car I want out, passed me over to the finance guy Dialo, signed some papers and we’re done. If you want to buy a car with no BS and straight talk, this is the place to go. Highly recommended. These guys are professionals!

Called these clowns to see if they had a ND Miata 6mt in stock to test drive.
«Yeah we have it in stock, test drives are not available for the miata because there are no comparable cars to it, you can just read the car & driver and other reviews.»
I go on to tell him there are many other competitors, namely the z4, boxter, s2000… and he replies, «oh, thats another price ballpark»
Clown.

After getting the craptastic service at Culver City Mazda, we walked in to this Santa Monica Mazda and within 30 minutes I was on my way to purchasing a 2016 Mazda CX-​5!
Mike & David were FANTASTIC! I told them exactly what I had in mind and they delivered. (I also didn’t expect my credit to be so good)
I’m beyond happy with my service here at Santa Monica Mazda we’ve already referred 3 people.
Thanks guys! You’ve made what could’ve taken allllllll day a short, sweet time! I really think this is the best deal I could’ve gotten!

I have a new Mazda 3 with less than 5k miles on it and recently noticed an oil leak. So I brought my car in on Friday to get it checked out. The repair shop found that a sealant on the engine would need to be replaced and it was under warranty. Unfortunately this is the only good part of this review.
This dealership not only took 3 days longer to fix this issue, they didnt even tell me until afterwards I could have gotten a loaner car for free, also wanted to charge me for the oil change and worse of all did not top off the engine with anymore oil. I literally drove off with below the recommended amount of oil meaning my brand new car would have been destroyed thanks to these guys. Don’t come here.

Ended up leasing a car from this dealership!
Those of you reading my other Unilocal reviews may see the terribly low marks I gave to another dealership (Honda, look it up if you want to know more).
Well, this review is sort of an addendum to that other one.
My wife and I visited this dealership on a Sunday and Dave was extremely friendly, not pushy in the slightest and helped us to a test-​drive of a Mazda3, which we had read reviews on, and found that it was almost unilaterally loved by experts and consumers alike. Great gas mileage, safe, zippy. We were impressed with the test-​drive, too. Dave was funny, and suggested we hit some pot-​holes to see how the suspension handled it. It handled ‘em well, by the way.
Anyway, after our disaster of an experience with that other place I mentioned above (the Honda joint in the valley), we called up Mazda, told them the price we needed them to beat. They said they’d call back in an hour with a final answer.
Remember how I noted in my review of that other awful place how they said an hour and it took 3? Not here! Mazda asked for an hour and got back to us in 15 minutes! They not only matched the price at other places, but beat it.
I believe the salesman’s name was Taha, but I can’t recall the spelling.
Great job, again, not pushy. Great car acquired. High marks. This place made car-​buying/​leasing easy and low stress. Which is how it should be, especially with buyers like us who came in with numbers and specs already ready to roll!