Lululemon Athletica

Flagship Lululemon store in Santa Monica. This store always has the most merchandise.

I love this place. I’ve been a huge Lululemon fan for years. I recently made the mistake of buying something from Lorna Jane and realized how poor their customer service is compared to lululemon, not to mention the quality of the crap they sale in that store. I will never buy sports wear from anywhere else again.

Love the clothes, but unfortunately customer service here is very hit or miss, and they have zero loyalty to frequent shoppers. In the last two months I have purchased the following from this store: 2 pairs of make a move shorts, 3 free to be wild bras, 1 pair of pants (don’t recall name– around $ 98), 1 free to be bag, and 4 shirts (don’t recall name– each around $ 60). Unfortunately, Not a single item was on sale, so safe to say I spend a large chunk of my budget here.
Previously I came during lunch, and there was only one cashier with a large line, as the other cashier was on the phone with a personal call. When I say there long enough she finally put her call on hold and checked me out, but I don’t understand how to took 15 minutes for her to figure out that she should prioritize checking out a customer.
Today I was in around 10:00 AM, and the store was pretty dead, as the promenade can be at that time on a Saturday. There was only me and one other woman trying clothing on so I asked to be put in the large fitting room (the small fitting rooms are tiny and you have to leave the fitting room to really see what the clothes look like on you with a bit of distance from the mirror). The large fitting room is the handicap stall and before asking I knew that if someone came with a disability I would need to move (I sincerely hope they would move me in this case). However, upon making the request, the saleswoman started going off about how «if a woman came with a stroller, they would need to move me, or an older person, or anyone with a wheelchair… And that certainly does happen that we get older people…» When she realized I stopped responding she finally stopped. Now, feeling guilty and terrible, I tried my items on, and was afraid to ask for a different size for fear of another lecture. I found some clothes I would have loved to purchase, but couldn’t bring myself to continue to support this brand or store.
I have also had some great experiences with customer service here, which are not mentioned, but for consistency, I think I’m going to take my business to Bandier and Revolve.

I have to update this review to show the positive response I received to my complaint. I feel like my issues were heard, addressed and truly understood. I just had a GREAT conversation with Annie who is an assistant manager at this location. The most important part of being a customer is feeling valued and heard. I left the conversation with that very feeling! I will be returning to this location for my completely unreasonable Lulu obsession shopping sprees. THANK YOU Lululemon Santa Monica.

Customer service is extremely poor. I tried to return an item with an email receipt but the cashier wouldn’t process it because the receipt didn’t have my credit card listed. He said it was «unethical» for him to return it if he wasn’t sure that I bought it on a gift card and said he would get in trouble for «fraud». I bought the credit card with me but he was too inept to use their computer system to look me up. What kind of rude person is that? This is lululemon, it’s not like anything that happens here is truly an ethical dilemma. Don’t come here if you actually need to get anything done

Oh Lulu, how I love you so. This shop in particular has some of the best customer service I’ve ever experienced. Everyone today was super helpful, attentive and accommodating. When on vacation, we bought a pair of pants in the Pacific Northwest that couldn’t be hemmed but that was too long. Even though it was bought out of state and the employee there gave us wrong information about being able to hem the pant, this store fixed it quickly! In no time at all, 2 of the lovely ladies working the dressing room and floor found us great alternatives and made the switch incredibly easy. Love.

I was wearing some terrible yoga pants from Wal Mart and had a yoga class. When I bent over I might as well just signed up to be a plumber. I knew I had to get a new pair but where was I going to get yoga pants on a Sunday at 10am in the morning? LULULEMON!
Location:
Lululemon Athletica is located in the 3^rd Street Promenade on the corner of Broadway and Third St Promenade… pretty much the main walkway of 3^rd Street Promenade.
Parking:
There are many public parking structure littered all over the place as well as street parking. I opted for the parking on 2^nd street… it’s free for the first 90 minutes and I was there for maybe 15 minutes so it was painless for me.
Lululemon Athetica:
As soon as I walked in I was immediately greeted by the girl who was folding the clothes… see the thing I love about Lululemon is that when people help you they truly want to help you. Perks of working at a store that promotes yoga maybe? Happy/​Good vibes?
I went immediately to the back where I was helped finding yoga pants in the color I want with a high fitting shape. I normally wear the wunder under pant but I ended up buying something different and I’m totally in love! I definitely want to go back and get a onesie. YASS
It was quick and after I bought my pants I changed from my awful workout pants to some amazing and comfortable pants. Oh… also my measurements are 34– 26– 42… so yes I have a large ass… sorry nothing I can do about that and I’ve never had a problem with the see through issue. I can bend over for days and all you will see is fabric!

I’m almost ashamed to admit this but… here it goes…
*cough*
I’m Janey E and until last week I’ve never set foot in a lululemon before…*puts head down in shame*
I’m almost positive I’m the only girl alive in Santa Monica who has never set foot in this yoga pant heaven — lord knows every chick I ever see in yoga pants has the little lululemon logo on them — yet I insisted on being a Nike girl.
Well 500 something dollars later I’m a Nike girl no more (except their sneakers, I still love their sneaks).
Main problem I have with leggings… the camel toe! Oh the camel toe! I do not want the world to know the shape of my vajayjay and for some reason or all the Nike leggings just make that shit pop right out… or I guess in. I don’t know what’s so different about lululemon leggings but camel toe no more! Yes I’m a woman — I just don’t want to prove it to the world!
Besides their leggings I’m also officially hooked to their sweaters. I’m a tiny girl with short arms and those cool comfy sweaters with the thumbs cut outs never work for me cause hell the sleeves are too long — lululemon sweaters — right on motha effin point!!!
Lululemon where have you been all my yoga pant wearing life? I mean really? Yes I broke my bank shopping here, and quite frankly almost 600 bucks for 2 pairs of leggings and 2 sweaters and 2 pairs of socks for $ 20 a pair is close to insanity — but hell at least my ass looks good in my leggings and my thumbs are actually poking out of the slot cut outs I my sweater. And the camel toe? Well that’s history.
I shall be back for a second chance to destroy my bank account! Lululemon rocks my socks off — my $ 20 socks :)

Bummer. Staff is too self absorbed. Selection is boring. Staff talks at you. I miss the old store and staff.

This was my first time finally setting foot into Lululemon. I wanted some athletic and leisure clothing, and was not sure if I would like their clothing, or the prices. There was a whole wall of yoga pants, how was I to decide? But the sales associates were super cool, and explained to me exactly how all the pants were different, and which ones I would like the best. The pants hold up well and look great, for 100 bucks they better! I could only find pants, because the tops are all made for women with small busts. They also have running shorts with built-​in underwear, which was neat.

Honestly, I have to echo the other reviews about the poor customer service here. When I went in, there was a guy standing in the front (clearly supposed to be greeting customers– what else are you doing just standing there?) who did not greet me and even ignored me as I circled a nearby table a million times trying to look for a size. The employees in the pants section always give dirty looks, like you messing up their pants folding is more important than you finding something you like! No one offers to grab you a size. No one is approachable, friendly, or smiling. Unfortunately, I’ve noticed that many Lulus are like this, and it makes me want to stop buying from the brand entirely (definitely not in store). I get treated like this when I walk in wearing head to toe Lulu.
Not having nice employees + charging way too much for crappy quality + never having sales or discounts = a future Abercrombie & Fitch in the making.

This brand, in general, really need to make an effort in the selection of the retail sales teams.
Service is a disaster: Went today to get a new yoga tank shirt at the Santa Monica store, almost felt they were competing with customers… unbelievable. Sales man was poking around the store as if he was in representation, the lady at the back could not be more uptight and the cashier who had social anxiety could never finish a phrase with a please or a thank you…
RETAIL is a serious matter and sale a vocation so why not recruit Strong/​Approachable, smily (or at least attitude free) and polite people who really need to work.
Other than that, i find the men collection frustrating in terms of fabric and colors, its always the same. We wish we had more styles and colors.

Flagship store on Third Street Promenade. It’s big with plenty of selection! I love their scent inside the store. You can always find helpful staff there and check-​out is never too long.

This is one of the larger Lululemons that I have been to. The staff is well trained and helpful. There is a large men’s section and the women’s section is well stocked and spacious. I always find my size which is nice as those who shop for this active wear know the sizes go quickly. I also find that I can buy what I need and am in and out quickly. I love that ! And of course the quality of the clothes is great and they rarely wear out !

Four stars for great customer service even though I decided against the wunder pants. I was so curious what all that hype was about. It really didn’t enhance the booty for me and not worth $ 100 as I can have that same effect with a pair of yoga pants that are much less. Huge flagship store for men and women.

I won’t let this experience stop me from buying lululemon because it’s all I use, but man… The customer service here is by far thee worst service I’ve ever had. I’m normally an online shopper so this is my second experience here, but after this I’m going to stick to online shopping.
1^st experience was fine. I purchased over $ 300.00 worth of items and was pretty happy about the convenience and being able to get the exact size that’s right for me.
2^nd experience wasn’t so great. I come in looking to spend a lot of money. The girl in the fitting room was super helpful and got me exactly what I needed and the super cute guy who helped me get a room was also great. The cashiers on the other hand, were rude and not welcoming. It almost hurt to give the cashier (s) –because there were two blondes standing there, my credit card because I felt so disrespected.
As I was pulling my credit card out of my wallet, with my back turned against them, I quickly turn back around and they were talking about my back. I was wearing a Lulu sports bra and I GUESS they found the need to talk about a pinch of fat I have over my teres major. I was dumbfounded. I couldn’t believe it and very surprised I kept my cool. They proceeded with «all set?» Not even a,“Hi! Did you find everything you needed or looking for?” Pft. I’ve worked in retail my whole life, and this has been by far the rudest most disgusting experience. To those body shamers; little do you know, I work my ass off at the gym. I wouldn’t be spending 400+ on active wear to just wear it out. I’ve lost over 30lbs in 3 months and I’m not stopping there. Let me know when you get on my level. see ya never.

This very large store had an amazing selection of lulu lemons for my daughter and I the staff was very helpful and kind

I’ve been to lululemon more times than I can mention, and I’ve always enjoyed how engaged and personalized the service is. After all, it’s a high end brand.
This was my first visit to this location. Great men’s selection. Probably one of the best. The service though, fell flat. Don’t get me wrong, everyone was polite, somewhat helpful, but not engaged with the clients.
If you wanna see legendary service, go to the one in pasadena.

This store is pretty large and they have a nice selection and a lot of fitting rooms. Bought pants and tops here and I really like that they offer to hem (and re-​hem if necessary) your pants for free within 2 days.
You would think that given you are spending at least $ 100 bucks every time you shop here you that you would be entitled to some decent service. Most of the times that I’ve been here I’ve gotten pretty bad service. It almost feels like I’m bothering the staff when I ask them to do their job and just get me a fitting room. It’s pretty obvious no one works on commission here.

Wow this place looks aoo amazing and very well organized! Came in the morning and it’s huge right across from Kitson and Café crêpe.
On third street. If you want gear for yoga for men and women come to this store it’s one of my favorites and I’m glad they moved.
The other location was a little hard to find but this is way easier and you can park across the street and walk over. Simple!