Lily Nourmand, MD

Front desk (Brenda) demotes this 5 star doctor (Dr. Nourmand) into a 1 star practice.
My gf has been seeing Dr. Nourmand for a while and she loves her. Unfortunately, her front desk is the reason my gf doesn’t get the care she deserves. My gf has to call 6 or 7 times (leaving voicemails) sometimes before she gets a call back. I have to constantly see her stress about not hearing back or not getting her prescription refilled.
There has been 2 situations where my gf just had to go to urgent care because she could not get a hold of the doctor or even a call back. Who is in charge of scheduling or answering phones at this place?! What kind of business is being run here?
This doctor is a great doctor. I have met her myself and her care is amazing, but what’s the point of being such a great doctor if it takes 2 months to make an appointment or have such a rude receptionist who never replies back.
I am rating this on a whole, and as a whole, I am not happy with this place.

I was Dr. Nourmand’s patient for 12 years and always received excellent care. She takes the time to listen and is incredibly easy to talk to. I moved away from Los Angeles a year and a half ago and am still searching for a practitioner that comes even close.

Never got a chance to meet her but just called her office and was told she is not accepting new patients :(

This review is for her administrative staff. We were seen during a 6 week time window when their certificate with our insurance company had expired and was being renewed. We were NOT informed of this during the visits. We are being billed over $ 1000 by them because she was technically out of network during this time.
Get your act together there administrative staff. Someone should be fired for this. Do your job! You are a disgrace to a fine doctor like Dr. Nourmand. There is not place here to find what to call the office staff, so sorry Dr. Nourmand for the bad reflection on your name.

Dr. Nourmand is one of those special doctors that you are so excited to find. Not only is she extremely personable and caring, but she is intelligent and aware; she takes the time needed to explain everything and you never feel rushed. She is excellent on follow-​up as well. Finally, I have met a great doctor than I can totally respect!

Dr. Nourmand has always been caring and personal with me. It’s nice having a general practitioner who actually knows who you are and cares about how you’re doing. Definitely recommend her.

I can’t say enough about her. I am admittedly a medical chicken and embarrassingly had out off going to the doctor for way too long. Then I had too and I found Dr. Lily Nourmand and within minutes of being in her office all my fears went away. She is kind, caring, knowledgeable, and most importantly and excellent physician

Dr. Nourmand is THE BEST. I saw one other review mentioning her office staff. I would agree with that however the last time I was there they had made some staffing changes and I had a positive experience. The only improvement would be if Dr. Nourmand corresponded via email, though I understand some practices prefer not to.

Love her! She is such a caring, sweet and thorough doctor. So happy to have found her :-)

Dr. Nourmand is wonderful. When she walked into the room, she immediately asked if I wanted to address any concerns. She genuinely listened, was really thorough, and interacted with me in a gentle, professional manner. I did not feel rushed & felt like I was her only patient of the day, that’s how amazing she treated me. The office employees were also very pleasant. Highly recommend Dr. Nourmand and team!

Amazing person, Amazing Doctor.

When they made Dr. Lily they broke the mold! My previous Dr. passed away unexpectedly last year and she took over his patients. She examines you thoroughly without ever rushing. Truly a caring doctor who lives by the Hippocratic Oath!

Only 5 Stars for Dr. Nourmand. Wish there were more. Amazing doctor. Genuinely cares. Ask the right questions. Exactly the kind of old school attention yet up to date facility I needed. Wish there were more like you around when you’re out of the office.
You’re awesome, Dr. Nourmand!!!

Amazing doctor. She really cares for her patients. I needed treatment for a severe cold and they took my appointment as a double book but I was in and out in 45 minutes. I highly recommend her.
Great doctors who are caring and great at what they do are hard to come by.

A doctor who really cares about her patients.
We really like Dr. Lily. She is a truly honest, straightforward doctor who is not motivated by moving patients. She listens and learns who her patients are and prescribes individualized care. She «gets it».
If you ever end up in the hospital, you want Dr. Lily walking into your room. She’ll fix it.