Foreign Exchange

Similar quality to ANGL or like 2b (does this even exist anymore??) clothes. I came here when they were having a huge sale (buy one get one free for non-​clearance items, and up to 70% off for their sale rack) and probably wouldn’t purchase things again unless it was under similar conditions.

I was at Foreign Exchange yesterday and there was a top I wanted but they didn’t have it in my size at the store. I asked if I could purchase it online and the guy who works there told me I couldn’t. I just went to the Foreign Exchange website to check just in case, and they have it available and in my size! I just ordered it online, glad I checked…

My first time in this store I purchased two dresses, one which was for my 21^st birthday. The customer service was AWFUL, and I literally had to walk across the store to go get someone to let me into a fitting room. I was annoyed, but I was happy I found two dresses that worked.
As I went to put on the dress the next day I noticed there was a sensor still on the dress, and was extremely frustrated.
A few days later I ended up going back to the store to get the sensor removed and the two guys working were laughing about it, and joking around about who left it on. (to be honest, I just wanted the stupid sensor removed. wasn’t trying to blame anyone.) The taller man seemed actually pretty annoyed by this which bugged me even more. The one thing that shocked me was that they didn’t even apologize. I work retail management and anytime this situation happens I apologize profusely.
I will never shop in this location ever again, and the things I heard the employees talking about was so beyond unprofessional that I was actually truly disgusted. Sorry Foreign Exchange, your Santa Monica location will never be successful with the current team you have in place.

The store is quite conveniently located right across from 3^rd Street Promenade. They have a fairly decent selection that seems to target people in their 20s or 30s. They have professional clothing and casual clothing. However their clothes don’t really have teenagers in mind. Nor do their prices. You can get some pretty good deals though. I was able to get a dress for 7 bucks which is a really good price in my opinion.
The customer service was rather lacking. I don’t really mind it as much but some might be turned off by it. There was only one employee so that could be a reason for it. Then again… There was only one customer: me. The employee however did make an effort. But his effort seemed to disappear once I had finished trying on the clothes. His priority seemed to be getting customers to buy when they come in, not so much getting them to come back.
I’m not sure if I will go back since their clothes are rather pricey. However if you are in Santa Monica Place or on 3^rd Street, it couldn’t hurt to drop by and check on their sale items. Just a note though, all sale items are final sale so be sure you really like them before buying.

This location is in a great location at the outdoor Santa Monica Place Mall. The two employees who were there when I was there both spoke and offered assistance to me, so I’d give a ⁴⁄₅ to them for that. Their prices are good. I wish there were more styles I liked with their clothing and jewelry. I got a normally $ 50 men’s vest for $ 19.

I love this store, but I shop at a different location due to their customer service. Both times that I have visited the customer service here is lacking. Carlos was great this past visit, everyone else did not care if I needed help or even how I was doing. I brought more items to buy at the cash wrap but due to the manager Donna being so unpleasant, I decided to just buy 1 item & take my money elsewhere.