CVS Pharmacy

Worst experience, do not go there, pharmacy can not perform basics, I’m talking about simple antibiotics, they couldn’t perform simple transfer from store to store– from cvs to cvs. Incompetent. Very very poor customer service and telephone etiquette, pharm tech I spoke to today just hang up on me when i asked her a question and she would place me on hold without even telling me. Should’ve stick to other chain, unfortunately they were closed at this hour.

Another visit to fill my moms proscription– Dr. Fariba was very helpful and called the doctors office to clarify the issue we had with the prescription.

This CVS pharmacy should not even be in existence!
They completely ignored my request for medicine that I really need! It was my fault for waiting, I admit. For them to not understand my urgency is just a miscommunication perhaps but for them to completely ignore the request is unthinkable! They don’t appear to be in the business of helping people at all!

Easy underground parking and friendly and attentive staff make this my go to spot for CVS.

Worst CVS I’ve ever been in. Old and funky and poor selection. Ollllld elevator, bad underground pkg

Deodorant failed me or did I just forget to use it at 5:00AM that morning? Quite possibly the later if the caffeine hadn’t kicked in. Anyway, I detoured from my BevMo run to focus on not offending my next client.
I’ve never seen so many brands, scents, of body odor care in my life, like an entire aisle and that was just the girlie stuff. Now I’m allergic to most fragrance so I had to uncap and sniff a few before I found the closest to «unscented» available. Seems no one makes «unscented» anymore. Although, security cameras no doubt surveilled this activity, I wasn’t stopped.
Selection made, I was in and out to the parking lot to discretely apply product lickety-​split, then shop at BevMo.
Gentle reminder, ’tis the season, flu season that is, and there’s no waiting for high-​dose flu shots here. Also, Minute Clinic can advise on other insurance covered pertinent immunizations for you and your family.
Free parking. Enter lot shared with BevMo off Wilshire and Franklin or grab a meter.

One of the most unappealing CVS in this area. Can’t quite put my finger on it… Is it the lighting, which tends to be dark, the sparsely filled shelves, the LONG wait time at checkout? Just overall, an icky feeling there. Sorry, Santa Monica store :(

I went last night to CVS and the salesperson was very rude I can’t believe they hire person with 0 customer service don’t know how to treat their clientele. I hope the they will pay more attention on hirering people.

Staff is always friendly but they are slow as molasses. 2 seconds really means 20 minutes. I can attest to this personally as I sit here right now getting later and later for work as I wait for my Rx that was going to be ready «right away.» BTW I was the only person at the pharmacy when I came in. So all this lovely lateness is just for me.

I think this people at the pharmacy work hard, but due high work load are a bit handicapped and overwhelmed. I think CVS should assign more staff to this location. I also want to thanks the doctors and technicians.

The pharmacists are polite, fast, and courteous as the other staff. This is my local cvs and I’ve been to the 24 hour one which is like apples and oranges. So what there’s trash outside– that’s the city’s job. They can’t help the homeless people are outside trashing the place. I’ve seen workers try and maintain it– not to mention there’s a liquor store attached to cvs. I have zero complaints because I’ve been there more than once. I always say if you don’t like something-​try it again. I’m sure if people were judged off the first time someone meets them it would deplete ½ of their friends. People want to complain about parking? I’ve been here from Living in NYC for 13 years for about a year. Be happy that you only pay 2 bucks for it instead of 20. There’s plenty of parking in my eyes. Are people too lazy to circle the block and realize omg there’s more parking or are they too good and need one right in front? This isn’t the Ritz so stop looking for special treatment as if you’re Jesus and need to report to God.

The store is small, the parking is spooky and dirty but the people in the pharmacy have been amazing and helpful courteous and timely

Using the parking is a semi-​scary experience its really dirty and kinda dark; the store definitely needs some TLC. Seemed like there is only one register open all the time so the line was long.

It’s your standard CVS but access is a bit tough on street and is paid. There is a parking structure before the blue arch on a street called Franklin. Be sure not to pass it. Traffic can be somewhat heavy during peak hours of course because you are in Santa Monica on Wilshire.

For the love of God, please pressure wash your parking structure! Filth is the only way to explain it. You need to get on that.
The men’s room wasn’t much better. I said a little prayer for my shoes because after walking around this place, we have to put them to rest.
So why the two stars? Because they have a good variety of stuff for the people who brave this place.

Walked in here for some cold remedies everyone was super helpful but that parking lot is kinda creepy its so hard to park. But i definitely recomend This Cvs to other

CVS sent out a coupon to be downloaded on our card or printed to be redeemed in the store. CVS soft ware would not let us down load or print after we sent the coupon to our card. We called the store and talked to mgrs. Bonnie and Lupe. They gave us an 800 number to call but they were closed and will not open until Monday and the coupon will be out of date on Monday. I explained that I could bring in a picture of the coupon on my phone, but you have to have a paper copy, there goes a another tree. Terrible customer service !!!
stevan

After shopping there for years, I will never darken their door again. I was asked to leave my backpack at the front door by the new manager. He has personally waited on me several times and knows who I am.
I resent the implication for a store that I (used to) spend $ 50 plus dollars a month in. No wonder they have such back reviews!!!
I would like to see them closed and the managers unemployed and struggling for their insolence.

Compared to other convenience stores in this area, I think this one is pretty good. There is an enclosed parking lot downstairs where you can always get a spot, plus a few spots out front. It’s got a BevMo right across the hall as well so you can kill two birds with one stone. The stock is pretty typical of any Walgreens/​CVS/​RiteAid, and the staff is actually really friendly and nice (which is NOT typical of stores in this area… ie-​Ralphs/​Pavilions.) It’s really convenient for me, because in this area, for a quick stop the choices are Ralph’s (parking lot from hell and employees who hate their jobs), or the other CVS up the road with another difficult parking lot. The CVS is really convenient compared to the other options.
Note: They will charge you for a bag if you want one and don’t bring one or your own, or you don’t have to take your things in a bag if you don’t want (as with anywhere else in SM right now, but I personally tend to forget which places give bags for free and which charge.)
Update: Lately they are really unorganized. Seems like they are always having system issues, or not enough staff causing loooong lines. The cashiers don’t bother to maintain a uniform line in one direction so I see people getting cut in front of and taking advantage of a lot (not me! I’ll call you out cutters!) I am willing to go the extra distance to shop elsewhere now that it’s become difficult to get in and out of here.

My negative review is only for the pharmacy.
The pharmacists are overworked and rude. There is one helpful and courteous pharmacist named Hannah. Chris is rude and snarky. I called on the phone to inquire about a prescription and when describing it she said ‘that isn’t the name of the rx’. I repeated yes I spelled it out for you and repeated the rx name. She is condescending and rude and a bit incompetent.
My fruit loop fairy queen MD has terrible penmanship like most doctors and so the pharmacists could not dispense the prescription. Fair enough. However the third rx also had no description or dosage rendering them unable to dispense that as well yet they only asked for clarification for the first prescription.
What does this do for me? Nothing but waste my time. Being met with a snippy attitude is also underwhelming. Do your f-​cking job and look at the whole prescription.
This location is sad and pathetic, the only plus is that there is a BevMo next door.
I should have gone to the 24 hr CVS in Santa Monica. Sigh.