Cha Spa

Bad experience. You can tell that the nail techs are just starting out and not really sure what to do. I got a no-​chip and my nails looked horrible. I had to ask her a few times if she could clean the polish around my nails off and I had to keep showing her the places she had missed. She also messed up my nail but instead of redoing the nail, put more polish over it. I just wanted to get out of there so I left with jacked up nails. Beware of this location and ask questions before they start on your nails.

Great job! Went to this place after work after a long day and they looked fantastic. Nice place to head to for a fast and easy pedicure.

I have been coming to Cha Spa for manicure and pedicure for nearly a year and have never gone back to any other place since. I love that I can actually come to relax and not be bombarded by offers of extra services (you have to ask for services such as hand massage, rather than have them offer it to you). I’ve also always loved how my hands and feet look after I come here. I don’t think there has ever been a time when I felt they have rushed the service or done an ‘ok’ job. Everyone is very friendly and it’s always been a treat for me to come over.

Quiet easy nice staff. Worth coming here. Everyone is nice helpful and my toenails look great

This place is open all the time and I’m happy to report that they are super happy to help and did a wonderful job. I will be coming back for sure!

I went to this Wilshire location after shopping on the 3^rd st. Promenade. Really close. The Silver package was perfect for my tired feet — a foot massage and mani pedi. Both professionally done. The results speak for themselves. Will be back!

Everyone is so friendly and accommodating. I had a great relaxing hour massage and pedicure. I really like the ambiance and my masseuse was very intuitive on pressure as well. Close to the promenade definitely coming back!

On the positive side we made an appt about an hour in advance and were immediately taken in. Due to the fact that we were on a schedule I was very happy with that.
There are three chairs, which is totally fine. But one person was sitting the middle just reading a magazine waiting for her nails to dry. I was getting married the next day and took my maid of honor here for our pampering. We were clearly together but had to be separated so as not to ask the woman in the middle (who was apparently having a bad day) to move. That was disappointing in itself.
I was surprised to see that the tubs were literally just plastic tubs for the feet soaking. This is just an FYI as I should’ve read that in the reviews/​website.
The pedicure was fine, my feet felt very rough after the pumice. What bothered me was the manicure. I continued sitting in the chair while my maid of honor was taken over to a table. My nails were cut over a magazine… I’m sorry to the person who wanted to read those magazines afterwards. They might get a few surprises. The nail polish was so thick that it started chipping the next day before the ceremony I had to redo it myself — and I was very careful with my hands as I knew they’d be shot for pictures. It all felt like I was a nuisance and being rushed out as I saw them turning away walk-​ins.
Overall, I’ve experienced much better for the price.

Four words — This place is AMAZING! I went in for a full mani-​pedi and a 60-​minute massage and thoroughly enjoyed my entire experience there from start to finish.
When I first walked in, I was impressed by how clean and simply pristine the interior of the spa was. I was offered cookies and tea while the tub for my feet was being filled up with water, and the employees made a conscious effort to make me feel comfortable and relaxed in their space. I got gel on my fingers and regular polish on my toes, both of which were executed perfectly with precision and grace from the nail stylists. They really knew what they were doing, and I felt like I was being taken care of in good hands.
After getting my nails done and having them dried, I was led to the back for my massage. The ambiance of the massage area was so nice. Each massage bed was quartered off by beautiful curtains, and you have the option to either keep your clothes on or off, depending on what was most comfortable for you. They give you this cute little basket to put your clothes in and a soft blanket to cover yourself with. My masseuse was highly skilled and communicated with me to figure out where my stress and pain points were. That being said, the massage was highly individualized and my body felt amazing after.
I will definitely be coming back here often. I found my new favorite spa!!!

I was really excited to try this place out but was sadly disappointed. I went with a manicure pedicure and the pedicure was awesome I must say! But then things went bad. The lady who was going to do my nails had me walk bare foot across the salon to a different station. Once there she did an awful job painting my nails they were streaky and messy. They then rushed me out without giving me enough time to let my nails properly dry. Now my nails are streaky and chipped 3 hours after I got them done. Now I must go else where and receive a polish change.

This was 5 months ago.
my opinion in very simple: the employees not executed the schedule.
I arrived 53min before closing time, they told me that they were already closed; so please contact Unilocal and change the schedule for this business.
Thanks.
After this review, I recived phone calls from the manager, for me a good action from the business. Sadly I was very busy for go back and get the manicure that the manager offered me… but, one day I was ready to go, and my headache start again;(
but communication between the owner and her husband, she was out the country and I had to talk with him for get my «free service «. really… you Mrs had to talk with your stuff and let them know about the situation, the customer doesn’t need begging for free attention. I felt like I was starting to beg. so, I just went to the place, I paid my $ 40.00 for the attention… too bud customer service!
but the way, the husband never picked up the phone calls and wasn’t at cha spa, also told me that I put the review and the wrong business… then, I asked him… if I’m reviewing a wrong business, why your wife wants contact me…
was a joke :/

Great little nail salon. The staff is friendly and they do a nice job. I’m really happy with my mani/​pedi.

Great location and a good price. We found this place on Unilocal and we’re not disappointed. Had an hour long massage with Jessica then got a much needed pedicure. The massage was good and Jessica asked what I wanted before starting which I appreciated. The massage felt great. Not all the frills you get at some places but still very relaxing.
My toes turned out great. Found the perfect blue. Also I am paranoid about dirty tools and equipment during a pedicure but this place is great because they use disposable equipment. I would definitely come back.

Everything about this experience was delightful. I’ve been to Cha many times but never knew they did nails too. Win win! My manicure was great. Kind, clean, relaxing and my nails came out perfect. Easy to find parking too. I highly recommend!

This review is for the massage.
Been here at least a few times and really like this location. The whole chain (or at least the two I’ve bene to) seem to have a pretty good thing going in general. Who doesn’t want a quick, easy and affordable massage? This location has at least one really good therapist I like to see. There is one whose name I don’t remember who was really bad, so bad that I cut my one hour short to half an hour and left (after paying of course)… but I digress, overall the service here is good and I would recommend it. One note about the salon portion, I never see it in use and have multiple times seen customers walk in, expecting to be belt o get a manicure, only to get turned away. A bit of advice if you’re thinking of getting a mani or pedi here, call ahead.

Went here because it was recommended by a friend. I really wanted to like this place and was hoping to give it 5 stars.
We made an appointment for a pedicure AND a 60min body massage. When we arrived the receptionist told us to get our nails done first. They stop doing nails at 8pm but massages are until 10pm. The nail room is a bit small (3 pedicure chairs and 2 manicure chairs), so it’s best to make an appointment ahead of time.
Nails turned out OK. They were cut uncomfortably short. The lady who did my nails didn’t speak much English but she was nice enough.
After our nails were done, I reminded the receptionist about our massage. She said that they couldn’t take us anymore. They became overbooked as she had taken a lot of walk-​ins while our nails were being done. It seemed unfair that people who walked in after us were getting priority since we were there first and had an appointment.
After some time they were able to squeeze us in, thankfully, as it was too late to go somewhere else. The massage itself was good. I came in with a lot of neck pain and shoulder pain, and was happy to go home with less knots.
The individual massage rooms are separated by a thin curtain, so noise was a problem. We could overhear loud conversations from the nail room also. Plus someone peeked in through the curtain twice while I was changing so there wasn’t much privacy either.
The concept of combining nails with massage is great but the execution needs improvement. Or at least give a discount next time there’s a mistake.

I got a gel manicure and classic pedicure here for $ 35 and $ 22, respectively. I normally pay a little less but I was on vacation and figured these were normal prices for Santa Monica. Both services were just okay to me, considering the pedicure was in a regular chair and not a massage chair. The ladies were very nice and did a pretty good job. I liked that both were able to work at the same time so it was very efficient and we were done fairly quickly.
My friend, on the other hand, was not as lucky. I had booked both our appointments together. She wanted a classic mani/​pedi and a foot massage. I told them this when booking online and over the phone when they called to confirm. When we got into the salon, we again told them what we were looking for — in English and then in Mandarin when we realized they spoke Mandarin. Then they started on her pedicure and completely disregarded her request for a foot massage. When she brought it up, they said they didn’t know she wanted a foot massage, and they said she could still do it, but at that point her toenails were already painted and it was too late.
The communication is extremely poor. The girl at the front desk does not seem organized. Multiple people had come in either for their appointments or to make one, and it was a confusing process. One girl went to go eat and came back because her appointment wasn’t ready yet.
I understand there’s a language barrier but we even tried to speak to them in Chinese, and it just ruined the experience for us unfortunately.
I do think the massage services may be better because it seemed very busy, and the nail service wasn’t bad either. I just wish my friend got better service, that’s all.

The lovely ladies that work here are a delight. I am very impressed with my gel nails and my regular pedicure. Could not be happier with the results, attention and precision from both nail experts.
I recommend this nail salon, also this is a massage spa that I hope to utilize at some point too.

I’ve read a few bad things here, but my experience was the complete opposite. The staff was super nice and made sure I was comfortable with everything. I first came in for a 45 min massage which was perfect, this isn’t a luxurious type massage, it’s a lot more therapeutic hence the reasonable pricing. If you have an office desk, this is the place to go get your back worked on. The manicure & pedicure was clean. They finished in less than an hour for a gel manicure and gave massages at the end to top it off.

$ 22 for a pedicure — no massage-​y chairs or jets in the foot spa. It’s just a plastic tub of water that you soak your feet in.
Poor/​limited selection of nail polish colors.
My gal was very sweet but she didn’t pumice my feet for more than 5 seconds per foot (literally, I kid you not) — see pics.
Very short foot massage, probably about 2 – 3 minutes max.
Overall– very overpriced for what you are paying for. Never returning.