B S T Escrow

We had an excellent experience and first-​rate service with BST Escrow, from start to finish. Cecily even came to the care facility where my elderly father was to get and notarize signature on two vital documents. There were several issues that required prompt communications between us and BST, and every time we received the information and guidance that was needed, timely, courteously and professionally. After 40 years of doing business at a high level I have a pretty good sense of effectiveness in organizations and individuals. I highly recommend BST Escrow.

Best escrow company around. Cecily is the smartest escrow officer I ever met! She really knows her stuff. Get to know her. I love her laugh. She seriously knows everything!

I too agree with nearly everyone else’s reviews; this is a horrible company to deal with and the least professional and helpful. Try to avoid this place at all costs!

I did end up receiving the documents after emailing the entire staff, and essentially being called a liar because she told me she sent them to me. However, I did not receive the full set of docs (apparently they think that buyers won’t realize this?).

If you have a choice (I sure didn’t!), then please avoid this escrow company at all costs. I faced many challenges when I bought my first home this past December, and dealing with the escrow company was one of the major ones. Since I lived far away at the time, I had to handle most of my business over the phone. Every person I spoke to was very unprofessional and rude. You can tell that they aren’t just bad at their jobs– they hate their jobs. They took forever to process paperwork, and they would give me attitude when I called to check on their progress. They would just yell, «we are working on it!» and hang up. Even my mortgage broker complained to me that the employees would often scream at each other which made her very uncomfortable. It sure sounds like some kind of harrassment is going on in that office– awkward! They are also dishonest. They quoted one price for their escrow fees in the beginning, but when it came time to pay them, I had to pay hundreds of dollars more because they had simply «forgotten» to include certain fees in their estimate. I had no choice but to pay up or else we couldn’t close. My move-​in date was delayed anyway in part because they forgot to send certain forms to my lender when they were supposed to. I wish I had one nice thing to say about BST because I can tell they are having a difficult time– but I’m too honest for that. I hope I never have to deal with them again!

BST Escrow Santa Monica are FANTASTIC! I’vee had many transactions with BST Escrow Santa Monica they are a «Fine Tuned Operation». Smooth transactions NO errors and extremely efficient and very quick.
The two previous reviews must be about another BST Escrow, Could it be BST Escrow Marina Del Ray?
Irene G

I wholeheartedly agree with the previous reviewer. These people have no idea what they are doing. And what is worse is that they make it incredibly difficult for you to correct THEIR errors. I would give them ZERO STARS if Unilocal would let me.

I guess you don’t get to pick your own escrow company, but if I could, I wouldn’t have picked BST. There were a number of errors and delays throughout our process, and even though this was my first time dealing with all of this, I could tell stuff was sloppy. Ick.