I have two Western-style geniune lizard belts with handmade sterling silver ranger sets that I had purchased from Tom Taylor years ago. The straps were worn, and needed to be replaced. After a couple of easy phone conversations with Steve, arrangements were made, and after shipping to them, they replaced the straps, polished up all the silver, and sent them back to me with free 2-day return shipping, and all done the same day they received them. Customer service at its finest. Tom Taylor’s selection of belts, buckles, wallets, and leather accessories is unsurpassed in the Santa Fe, NM area, and they rate my highest recommendation.
Susan M.
Tu valoración: 1 Charleston, SC
More recently we ordered a buffalo purse on an online sale. We called to get the tracking number which did not exist because the purse was unavailable. Glad we called! We never received a phone call or email to that affect. Would have been the right thing to do
Laurie T.
Tu valoración: 5 Davis, CA
We have been repeat customers for about four years now. We are not in the $ 3000 category though, just regular folks who appreciate quality. Tom Taylor has the top buckles and belts in town. The owners are friends with all the best designers creating art to wear in the Southwest. We are on are first name, hug basis with them by now. A couple of years ago I bought a gorgeous purse. About a year afterwards, the strap broke. I emailed Kim, mailed it to her, she had it remarkably repaired and sent it back to me in California, all with one email, no question. That is service you can count on. I Wish I could spend $ 3K at Tom Taylor, I’d buy belts in every color!
J F.
Tu valoración: 5 Kapaa, HI
The highest quality leather and silver; we bought several belts that friends and coworkers continue to compliment us on. Very thoughtful and considerate customer service. We were thrilled with the quality of their belts! A must stop when in Santa Fe.
John C.
Tu valoración: 5 Arlington, VA
I visited while on vacation, I bought my new wallet there. It was a great deal, stylish and very functional. Besides carrying a great selection of different products all very high quality the staff there was very helpful and friendly. I will definitely be going back when I visit again.
Trent S.
Tu valoración: 4 Mission, KS
A great little store filled with some of the best buckle artists in the country. The staff was knowledgeable and as helpful as you could ask for. I bought a belt for one of my old buckles and was treated as if I was buying an expensive buckle set.