Shampoo Chez

Amazing! Rhoda is so talented with cats! I for sure thought our bipolar cat was going to be difficult, but Rhoda is a cat whisperer. I was SO impressed how she handled her and got the job done well. Thanks again!

We rushed to wash our two dogs after work. Arrived at 4:10 and we were turned away. I feel it’s bad for business to turn away two customers just after 4. Won’t be back.

I’ve taken my dog here a few times, and the staff is always very friendly and helpful. On the most recent visit, we went straight from the Chanticleer dog park, where our dog bathed in mud puddles and somehow ripped open his paw pad. We didn’t notice until standing at the counter checking in. Staff was so nice and understanding even though there were bloody paw prints all over. He said it happens, so not to worry. I felt terrible, but they were very nice about it and cleaned up the whole mess. The dog wash areas were clean and simple, and the wash is reasonably priced. I’ll definitely be back there again for future dog wash needs when on that side of the hill. Hopefully with no more ripped paw pads though.

I was born and raised in Santa Cruz and have been in the dog business for over 30yrs. I’ve never needed the service of a self service dog bathing business but did during this last storm. Jasmine who answered all of my questions over the phone prior to going there was so helpful and pleasant. when I arrived, it was a calm and very welcoming atmosphere. Jasmine welcomed me as I entered also. I gave the black lab, Nell, her first bath at Shampoo Chez. She normally hates a hose/​nozzle but was so calm and good here and the BEST part of it all was, NO BACK ACHE for me after… I would refer Shampoo Chez to anyone in need of this type of service. They bathe for you also. the rates are so reasonable also… thank you for such a wonderful first experience. I WILL be back…

Great place, if you don’t mind washing your own dog. I have a lab and don’t want the mess at home. At Shampoo Chez I get in, bring my own shampoo (you can buy it there, if you want or forget yours) and get the dirt of my dog. They have commercial blow dryers and give you towels. No need for you to clean up the hair or mess, they do that for you. I am usually in and out within 15 min, which is covered by there base fee.
Clean dog, no mess at home and she gets a treat on the way out. Everyone is happy!

Clean facilities, nice staff who don’t hesitate when you ask for an extra towel.

Connie has a true gift! Seriously, I mean it! Mollie moop, my little shitzu, looks absolutely fantastic I couldn’t be happier with how she turned out! Connie was thorough and incredibly gentle and sweet. I feel like she read my mind. And I was in a huge hurry to check out so I’m sorry I didn’t give you the proper thanks in person! Everyone at the shop was very nice and knowledgeable.

Self Service Dog Wash — Rude. When I arrived (when they opened), the clerk at the front took the time to wipe down the counter for a couple minutes while I stood there twiddling my thumbs.
(Note — greet your clients as if you are happy they are going to be using your services and giving you money if you want to stay in business!)
Bring your own apron. Three out of four were ripped and of not much use. I mentioned it and she mumbled and hung them back up for use.
I would have given ONE star, but the water did warm up.

Fully stocked,
Friendly
Hot nozzles tubs towels shampoos aprons
A good diy setup in town
If u r so inclined.
I think this place is a great resource.

Great place. Friendly and helpful. I take my dog to Kauny for grooming. She’s so gentle with her and does a beautiful job. The self-​service washing stations are also really handy and the price is reasonable.

We drive from Salinas to take our little pit bull for her bath. The facilities are awesome! The tub is set at a perfect height to be able to give her a good scrub without straining. And, the staff is always friendly! We always recommend this place to every pet parent we meet!

I missTerry. She always remembered the dogs. Very dynamic and engaging. She was very knowledgable about the products offered. I still like going to Shampoochez. It’s the only self serve dog wash as far as I know in town. I don’t go as often though because Terry isn’t there. It’s more like a chore now rather than my favorite Sunday routine.

We come from San Lorenzo Valley to use Shampoo Chez for our two Great Pyrenees, and have been for a couple of years now. The staff is always friendly and usually well-​organized. Times are recorded by-​hand, so if it looks like they have a fill-​in (as does any business on occasion), pay attention to avoid confusion at checkout. The tubs are raised with good ramps. They’ve recently replaced the sprayers which was a good improvement. With 150lb dogs there’s space to work. There’s always good water pressure even if all four stalls are in use. The whole place is very clean, plastic aprons & plenty of towels are provided. Bring your own favorite shampoo or buy the cactus-​based shampoo for tear-​free face washing. On a busy Saturday afternoon the water temperature can go down to just tepid (especially if a couple of big Pyrs are getting rinsed, rinsed and re-​rinsed) but that isn’t a problem for the dogs and the water heater catches up after a bit. There are tie anchors outside the stalls if you are working with more than one dog by yourself. Our big boys recognize Shampoo Chez and are happy to go in. They’re even happier when they come out, all clean and fluffy and ready for hugs. Sure, you can do it in your tub (or horse wash rack, in our case), but its easier (especially on your back!) at Shampoo Chez and there’s no mess to clean and no towels to wash afterwards. Use the time save to take the puppies for a nice walk. Don’t they look great!

Awesome, my dog love that I wash her myself. Everyone there was extremelly helpful and nice. :D

This shop was recommended by my Sister in law. This is the best, pet friendly shop around Santa Cruz. After talking with the groomer, Connie, I felt secure about my pet
Getting great treatment. Connie showed me three clips on my pet and let me choose
The length. She is a pet lover, even showed me how to roll a towel to support my daschunds back while clipping.
I’m a fan, and they are my go to place!
Betty Wadler
Santa Cruz

This review is for the grooming service done by Connie (correct spelling?) I am really happy with the service I recieved here on 2−26−13. I lived in Santa Cruz for 5 years and never knew about this place until that day. I was stopping by in town visiting before leaving nor cal for so-​cal again, and was calling literally every groomer in town. No one was willing to help. My bf and I decided to stop in and even though Connie was on her way out she did not hesitate at all and agreed to groom our sweet little boy. She gave him an amazing haircut, was knowledgeable, and fast! She seriously is the sweetest lady! The cashier with super long hair was also very sweet ! I am in love with this store but unfortunately I am way in so cal now. Total came to $ 50 for grooming and bath. Beats anywhere else PLUS they are great people.
*pomeranian-​eskimo mix (med 25lb dog)

Very efficient and well priced. The value alone is worth 5 stars.
My yellow lab was done and dried in about 15 minutes, about 10 minutes faster than I wash & dry him with the hose and towels in my yard. The blower really helps with getting more bulk out of his undercoat, and that means less of a fur-​tornado when we ride in the station wagon with the windows down.
He gets twice as dry in half the time, and my back is 100% less sore. I am returning with my other two (slightly funky) dogs very soon.
A few of my personal criticisms:
I forgot my de-​shedding brush at home. I understand the lack of frills keeps the cost down, but investing $ 100-​$ 200 in wholesale grooming tools for flakes like me would be a huge perk, even if they were «rentals». I will have to remember to pack a travel-​kit to bring with me in the future.
The staff is varied in level of natural charisma and charm. I was treated well, and even warmly by the floor staff but the way employees talked to each other was tense. I am not one to be given attitude and I am empathetic when people are forced to take it while on the job. (Mondays are rough, maybe I went in on an «off» morning!)
Good things:
–Using my own shampoo was actually practical, I prefer to pay less and not risk irritating my boy’s coat. The free biscuit was just enough to make the visit exciting and save me from having to think about bringing my own treats, which I did not.
–Not cramped like some do-​it-​yourself dog-​wash places I’ve been to, you can back up when they shake! Only 4 tubs but no line when I went in. I suppose you could call for a wait time if it was a weekend, weekdays must be quieter.
–Simple, not pretentious or gimmicky. For dog folks.
–Tub height is worth it alone, but the blower really gets the water OUT of thick coats and is also helpful with de-​shedding undercoats. My back simply cannot hunch over a dog like it used to. I turn the blower on my own face to gently blow away fur tickling my nose.

I live in Los Gatos and come over the hill just so my dog can be groomed by Rhoda. She is so knowledgeable and great with the animals which means everything to me and my pet. She also does volunteer grooming for the Santa Cruz SPCA. I have used the self service dog washes in the past but Rhoda does a better job than I do, so I let her do it.
The people here are friendly and wonderful. I highly recommend Rhoda and the team at Shampoo Chez!

After a couple luxurious rolls in dead seagull, it was time to take our newly-​adopted dog for her first bath with us.
Being new dog owners, we appreciated the helpful tips we received from the kind staff. The self-​bathing set-​up was nice, complete with unlimited towels, a brush, and a cool blow dryer. I’m glad we were able to clip our 40-​pound dog’s collar to the bath to keep her from jumping out, because apparently she does *not* like baths. $ 14 seemed like a fair price to pay to avoid the clean-​up at home.
We also ended up purchasing some nice oatmeal shampoo and a leave-​in conditioner that we sampled (soooooofftttt fur!). Most of their products are green, which is nice. The dog left amazingly fluffy and treat-​happy… We’ll be back!

Pickles loved it. Kawny (Connie) was totally sweet. Plus, they offer 10% off all products at the time of grooming. I have a small dog. But, I like to get her groomed every few months. They cut her names, cleaned her ears and she is no longer trying to scoot on the carpet –I know ewww.
They have discounts on Tuesdays. So, call ahead!