Peggy Chen, MD

After having no luck with a couple of different doctors, a chiropractor, and a couple of massage therapists, I saw Dr. Chen. She easily diagnosed my problem and began treatments that gave me immediate relief from my chronic shoulder pain. I have since seen other acupuncturists because they were more convenient for me, and she is one of the most effective. I found her to be professional, intelligent, and competent.

I have seen Peggy Chen now for several years. However, recent events particularly the way she conducts herself and communicates with me has caused me to look elsewhere. But the final straw was a misread of my MRI report. She did not compare with the prior year and guessed. Imagine! Guessing for a doctor. She did not say she was guessing but when I went home and reviewed the documents side by side, I saw that she screwed up. This is inexcusable for a doctor getting full payment or under any payment scenario. I am an astute and well-​educated person who discerns carefully and asks questions. I have also heard from several people throughout the town as I have lamented Peggy’s condescending attitude that they see her as a good doctor but have walked elsewhere because she her communication skills are so badly lacking, anxiety level is elevated ergo healing potential greatly diminished. She lacks compassion, understanding, and the ability to relate. The two women in the front office are not friendly and do not seem to communicate well between one another making it difficult for the patient. Moreover, Scott, the massage therapist is not a person that brings any amount of real caring to the practice. By the time he is finished with updating his notes on computer (back to you) and running out for God know’s what, perhaps one gets a 30 minute massage that feels rushed. So, I am looking elsewhere. Maya, however, has managed to keep a wonderful disposition despite the ills of the practice perhaps because Peggy allows her flexibility. I wish Maya would go elsewhere and I would follow. The new location is sterile and much further for me in a difficult area to park.

I had an almost identical experience to Alexis H. I have a relative who only goes to Dr. Chen because the massage therapist is good and her insurance covers it because it is done in a medical office. I was thinking of going back for the same reason. I was recently injured and need some physical therapy and massage. After reading this I am hesitant.

I had a disappointing experience with Dr. Chen. When I arrived, she never introduced herself or shook my hand. Her examination felt rushed and impersonal. Ultimately, my biggest problem with this experience was that she seemed to have no interest in my personal history/​story/​desires — one specific concern that I had was brushed off. When the session was over, she left me standing in the hallway with no «good bye» or «see you next time» or even «thank you». I saw her sit down to a computer in a separate room and asked, «is that it?» to which she replied, «yes.»
I understand that she’s busy, but there is no excuse for letting preoccupations get in the way of making a client feel heard and taken care of, especially in the medical field where people tend to find themselves in vulnerable situations. Maybe this was just an off day — I know that Scott Taylor is an excellent massage therapist.

I started seeing Dr. Chen and her staff for chronic neck and back pain issues. She put together a comprehensive treatmen plan including medical evaluation (she’s an MD) and adjunct therapies that have kept me feeling as well as possible for several years. She is always open to customize your treatment plan using the many modalities available to address whatever needs I have had. Dr. Chen really understands what it is like to live with chronic pain conditions and is expert at medically managing your treatment with caring and kindness. I’ve been to lots of other doctors, but I’ve never received this level of care. Highly recommend her and Scott her medical massage therapist.