Ocean Street U-Haul

Worst experience with a U-​Haul ever. These guys are aggressive and extremely unprofessional. Never, ever again!

Was charged a gas fee when I brought the tank back. They never answered a phone for me to let them know but after leaving multiple voicemails I was refunded $ 10 when they charged me close to $ 70 for gas and a gas fuel up fee. Had to dispute it with my credit card and am still waiting to be paid back.

I needed a van and was able to get one within 10 minutes of submitting an online U-​Haul request. Raymond was efficient and friendly. Thanks for the easy move.

To echo other reviews, this is the worst place to do business in a town renowned for poor customer service. No record of my online reservation, indifference to my problem even after I showed them my confirmation number on my smart phone, rude, in your face, aggressive BS from Raymond, the guy «helping» me. Absolutely unacceptable behavior on any level.
As Cee B. said, AVOID, AVOID, AVOID. Under any circumstances. I’ve no idea how these guys stay in business. When I took the time to complain through the UHaul website, I was offered a $ 20 coupon. Really? Uhaul needs to void any contract they may have with this local provider immediately.
Go to Doc Auto instead. They handled everything smoothly, and with a smile.

One man show. Polite and efficient. Called in and reserved my 10ft. Uhaul truck the day prior. Simple enough. 10\10 would recommend and use again.

AVOID, AVOID, AVOID!!! The U-​Haul online reservation dohickey sent me to these guys instead of Doc Auto, which was the company I wanted to go through as I had good experiences with them in the past. When I arrived at Doc Auto, they informed me that the reservation was for up the street, but to come back if there was any problems. So I head up the street to go pick up my van. Not only was I ignored at the counter for a good 15 minutes while the guy in charge laughed and joked with someone in the back, but when he finally got around to processing my order, he told me that they have the van (which looked shockingly janky) but no utility dollies or furniture pads… THE VERY THINGS I HAD ORDERED ONLINE. He told me they never have those things available. THEN WHY ADVERTISE THAT YOU HAVE? I was so furious that I went back to Doc Auto where they fixed me up with a van, dollies and even a couple of movers. Don’t bother, go to Doc Auto.

Customer service was great. There was only one guy working and a lot of demand, so the wait time was pretty long. Be careful when filling up for return– The trucks are parked on a slope, so the gas readings are different than when you fill up. If you park with the truck facing down a hill, the gas reading will be short. We were initially fined for not filling up to the required amount, but after talking with the guy, we were able to get the fee reversed. Renting a truck here was much better than the budget rental off capitol. This is the only place I would rent a truck from in Santa Cruz.

These people are really nice. I use them every time I move. There aren’t hidden fees. They do after hours drop off. They’re really helpful when it comes to explaining equipment.

Worst expeirence ever, we reserved a truck, called 2 times to confirm and when we got there they didn’t have it. They offered a 14 ft replacement which was way to big for the space we had to deliver. We were also made to wait 45 min to find out, when we returned they told us we would have to wait 30 – 45 min to check in the truck or we could leave and they would email the receipt which they never did. Terrible Service!

My original review somehow ended up on a ‘closed uhaul station’ but this is the place I meant to review…
Do not come here. Worst experience ever.
1) Expect to wait a lot, like 30 minutes to an hour
2) Expect vehicles in disrepair. My van would not stop lurching randomly. If I had fragile items it would have broken everything
3) Expect to get unapologetically ripped off. I brought back the truck with the same amount as I got it for, with the receipt to prove it. The one guy who works here was too busy to care, and took down my information, told me he would get back to me. he did not.
The total came out more than DOUBLE what it should have cost.
4) Expect indifference — The employee who works here has not gotten back to me, and appearently does not care.
In summary:
This is the WORST moving experience i have had EVER!
AVOID like the plague.
There is another uhaul on soquel, which I have used which is way better. It’s worth the extra distance.

I reserved a truck for 10:45 AM. I show up on Sunday, the last day of the month, which everyone knows is a big day for movers. I don’t get the truck until 11:40. This is crucial, because I have to have the truck back before they close, which is at 4. I’m now set back an hour.
I call them and extend the rental, my move goes alright, but I still have to drive over the hill and back. On my way back, the Uhaul truck seriously breaks down, and I wait 3 hours for a tow.
My entire day was ruined — stuck waiting for a tow until past midnight. Don’t rent a truck from this Uhaul.

I am so angry right now! Who runs U-​Haul? Who are these people? Oh my God! What a terrible day!

Same exact experience as Graham F. Made a reservations, showed up, they claimed they had no record of the reservation. Oh, yeah? Well I have a printout of the confirmation right here, BITCHAZ! Yeah! Unh!
Ah, not so much. Then they tell me that they don’t get the reservations that are made online. Um, what? Yeah, they told me they don’t work with the UHaul reservation site. So if you go online and make a reservation (and get a «confirmation number») then it’s for shit. I was told, «Your best bet is just to come down and see if we have a truck.» Oh yeah? Maybe my best bet is to wave my pale, flabby buttocks in your face… how ya like that? See how they shake at ya? Wish you used that online reservation system now, doncha? God, I really need help. I’m standing here on the steps of a trailer at the UHaul on Ocean Street with my pants around my ankles, ranting maniacally and shaking my bare ass at a stranger. Someone save me from myself.
Anyway. I guess I was saved from a nightmare experience anyway because all the trucks look like they are on their last legs. I eventually rented from the local Penske outfit, which is now unfortunately closed.

We rented a moving truck here in the summer of 2003. Despite our «reservation», which we made more than a week in advance, our truck wasn’t available until almost a full day after it was supposed to be. Even then, the truck we received was in terrible shape — I’m surprised that it made it the 115 miles to our destination. Since then, I’ve discovered that this is par for the course for U-​Haul, and I no longer rent from them.