Ocean Lodge

This Motel is horrible, the woman at the front desk is a slob and smokes while checking in guests, she makes false accusations about the guests checking in, she has an attitude problem and is by far one of the rudest people that I have ever come in contact with. I honestly did not expect much for a 1-​star motel, but this was beyond anything I could have ever imagined. Fat lady at the front desk is beyond rude and this was the worst experience ever.

We checked in, immediately wanted to check out. We found another place to go. Waste of $ 530.

This place was nice. The owner and her staff were friendly and very helpful! They are working on renovations and I’m excited to come back again and see how well it’s turned out! It’s a nice place especially for the price!

Door to bathroom doesn’t close all the way. Fridge smells. Overheard someone complaining about roaches.

The worst place… let me just say the manager Ariana told me to F##k off… need I say more

Dirtiest hotel I have ever stayed in. I Can’t believe I’m sleeping here tonight. Sheets had hair on them, bathroom door doesn’t close, bathroom window doesn’t lock, no bulbs in the lamps, stained walls, carpet, and dressers, burn hole in the comforter, TV from the 90’s, no AC just a dusty fan, broken wall heater, etc

This place needs to shut down ASAP!!! The manager at front desk Eva is a rude disrespectful ghetto trash who feels like she can talk to clients however she wants and telling me at check out; Verbatim, to «go back to the room and clean up our shit» if we want the deposit money back which was $ 100 cash! Wow just wow, how the heck do you run a business and talk to customers this way?! I’m surprised this place hasn’t been sued yet, I’m sure the owners are ghetto tweaker trash just like the management. Everything was described incorrectly on the site and they do not honor Unilocal discount even though they are supposed to! I’ve stayed at local motels in area didn’t have issues and gave this benefit of doubt. Will never return I would rather sleep on the street. I would never allow ghetto trash to raise voice at me and talk to me this way.

Well I went with a couple of friends and out if the three rooms we got only one room was nice. One had mold on the walls the other smelled bad and the owners daughter was very disrespectful. sorry but I wouldn’t go back

The rooms are small, expect to find mold in random places (under the sink, paintings etc) The staff is friendly until they get your money. If I could leave 0 stars I would.. . AVOID AT ALL COSTS

This Place needs to be closed Down! From my own experience I REALLY feel Like they are running scams! I am a local and my family came from out of town. They rented the room with out consulting me. I check us into the room and it was so disgusting! we then let front desk know the issue. She was upset that we disturbed her (Law&Order) and changed rooms. We then just went to dinner. By the time we returned, we have officially been checked in all but 90 minutes! As soon as we all walked into our room we were not happy! Sent my niece to get pillows because there were none! She got snappy with my niece and began questioning her about why we need stuff and whats going on in our room. Of course we went to the front desk to get a better understanding of the situation but she began to tell us to get out and she called the police. When they arrived the officer let me know that i had to take her to small claim court to retrieve my money back!

I’m giving this place 5 stars because it was exactly what I expected for about 75 bucks a night. Everything seemed clean enough but I brought my own towels and blankets just in case and flip flops for the shower. I wasn’t forced to pay any fees, the woman at the desk was pleasant and personable. The heater was loud and had an unpleasant smell but I got what I paid for and wasn’t as grossed out as I was expecting

There was no expectations that this would be a five star hotel when I got a room here. Actually, from the rating, I was expecting a two star hotel. It was probably worth what I paid. I mean, I could have payed a bit more to stay next door if I wanted a nice hotel.
However, there were a few minor but ‘weird’ problems about this hotel.
I first found the room I wanted on
, but when I tried to make reservations for one of the rooms described as available, I got a pop-​up message that no such rooms were available. I called the hotel and confirmed that no rooms were available. I looked around a bit more online, and found the same rooms described on another site. Just to be sure, I called the hotel again, but this time determined that rooms were actually available, and then started to make reservations. However, when I requested one of the ‘smoking’ rooms that was described online, I was told that the hotel was a ‘non-​smoking’ hotel. Well, I got online to do a bit more research at another site, only to find the SAME ‘smoking’ rooms available! This time, I made reservations online first, and then called the hotel to confirm. Weirdly, they confirmed my reservations for a ‘smoking’ room, less than half an hour after telling me that the hotel was a ‘non-​smoking’ hotel, and less than an hour after telling me that there were no rooms available. I reiterated, just to be sure. After all that, I got to the hotel to find that I had reservations for a ‘non-​smoking’ room! Fortunately, I was given a different ‘smoking’ room.
After I paid for the room in cash, I was told that there was a $ 150 deposit required for paying in cash. This was not mentioned online. No receipts were issued for anything.
After all the earlier fuss about no rooms being available, there were only about five cars in the otherwise empty parking lot over night, so most of the hotel was empty.
In the room, there was long black hairs EVERYWHERE, in the bed, in the shower, on the toilet, even on the used soap left in the shower.
Speaking of the shower, there was no shower curtain. I know that management would have brought a shower curtain; but I took a bath instead.
Also, there was no place to hang up clothes. There was no closet or hangers, but only a single hook on the inside of the bathroom door. The weird furniture seemed to be a mix of items retrieved from curbside around the neighborhood. One of the bedside tables was a small chest of drawers that had been deprived of its drawers.
Once plugged in, the television could be turned on, but had very few channels that were not sports or porn. The volume was quite loud, and could not be turned down. Consequently, it was simply turned off. There was a thicket of tangled cords behind, under and around the television. Seriously, there were a few more plugs than there were appliances (one television and one cable box. .. but several plugs with cords that were not attached to anything).
The heater was a portable electric heater that took a few hours to warm the room. By that time, it blew a fuse, so I took my bath in the dark and chilly bathroom the following morning. It looks better in the dark.
There was no cold water in the wash basin in the bathroom, only hot water.. . from a cold water valve. (It took me a minute to figure out that I needed to turn it backward.)
The small and unscreened front window was right against the door, so that the doorknob and deadbolt were within easy reach from outside if the window were to be left open. The movable pane in the bathroom window did not fit, so that it would have fallen out if left open partially. It could only be left completely closed, or opened all the way by removing the pane. (I only noticed this because I wanted to open a window after bathing.)
The most unfortunate incident of this adventure was that my friend who was to stay with me got too inebriated to stay at the hotel. Of course, this has nothing do to with the hotel. I just believe that it could have been handled better, without threats of calling the police to have him taken away if I did not take him away in five minutes. Technically, the room was paid for, with reservations for two. (My drunk friend certainly was not one of the ‘two’ who I had planned to be there; but that is another story.) Besides getting awkwardly inebriated, my friend really did not do anything wrong. He was in the room and ready to sleep it off when I got the call to remove him from the premises. I was able to stay, but needed to get him a better room at another hotel. So, in an attempt to save money, I ended up getting two rooms at two different hotels. I should have gotten one room at the other hotel.
So, after all that, I should not complain too much. (The worst of it was not their fault.) As I said earlier, I did not expect this to be a luxury hotel.

$ 30 fee for pets. Did not honor Unilocal checkin discount. But as cheap as you can find in santa cruz so thats worth two stars. Room was quite nice and even without ac the open window and ceiling fan made it comfortable. Just wish they were upfront about fees.

Be forewarned that when you use a third party app such as
, be absolutely certain you will stay at this dilapidated property because management is rude, insensitive, and unfeeling. I booked a room for a small family with two small children that was stranded in Santa Cruz due to auto failure. The family found a place at a local shelter, so I immediately cancelled the room. I was charged for the room anyway. I pleaded with Eva the manager for a refund, and that all I was trying to do was help a family. She wouldn’t hear any of it and said rules are rules. Tough luck. That’s what I get for trying to be a good Samaritan.

i’m pretty sure I don’t have to go super in specifics BUT the one thing I didn’t see anywhere which ppl need to know is the overcharging and the unprofessional manner in which they run business
I have booked one room for $ 116 the previous night, they told me the night before and I quote «check in is 3pm, of you come any earlier we wont let you in. you must come at 3pm». OK so I arrive at 3pm (about 5 mins early) and start the process off getting in. The kid at the front desk told me that the times have changed and now it will be 330pm check in time. After explaining to the guy what I was told alongside i’m driving from out of town/​come on! So he tells me 315. So he takes my card and charges me 50 EXTRA BUCKS. He was like «oops, no big deal» NO BIG DEAL! So he refunds me the 50 dollars and when I looked on my account I didn’t see the refund.
When I went to my room, someone was still cleaning the carpets. –_​_​_​_​_​_​–
So I went back to the front to ask about my refund, this time an older lady was there. SHE told me that the bank will have to approve the refund in order for it to go through. Well, I called my bank and said that there was no refund processed yet. I am beyond dumbfounded how this lady can put kids at the front desk, then not take responsibility when they screw up.
This is NOT a motel, hotel, nothing this is a family’s residence where they «pretend» to be a lodging place. if its 20 or 30 bucks more trust me take it I will not make this mistake again, and if i’m not refunded I will be pursuing legal action trust.

0 star. This place is a piece of shit. The Service Is TERRIBLE! Don’t waste your money on this crap. We asked for non smoking room, when we entered the room, we got headache because of the smell of the weeds and chemicals on the sheets. Don’t ever go to this motel, so they’ll get pissed off and they’ll stop working. My sister’s hands got burned because the faucet had only boiling water. When we asked them to come and fix it, the manager said she «can’t do anything because there is no maintenance person available». They didn’t even change our room. We asked for refund to leave the room, but the manager said that she can’t refund it.
Hotwire please remove this shit from your hotels list.

Yes it is an older motel but it gets the job done! Wish I had my dogs since they allow pets. Right across the street from an ice cream shop. My favorite part was the sunflowers outside my room. The staff was very nice.

Dirty sheets. I had to put my sleeping bag over there sheets. there was black things on them, I couldn’t tell if it was roach feces or rat feces. Ghettoest motel I’ve ever stayed at.

0 stars!!! This place is a nightmare the staff is a woman and her rude teenagers. Not only were the rooms dirty but the customer service was horrible! One of the teenagers working just walked into the room I was staying in. I demanded a refund and did not receive one. I would never stay at this place again the service was horrible and so was the smell!

This is the worst motel ever! It’s filthy, old and creepy. The bed wasn’t even made and all the appliances look like they’re from the early 1990s. Super creepy rooms and very unhelpful front desk people. Our room was given to another person and we got a room that wasn’t tended to. TV was broken… I highly recommend to pick another motel