Hearts & Hands Post Acute Care & Rehab Center

Under new management… could prove helpful. Absolutely disgusting first impression. The entrance was cluttered by two middle-​aged men in disarray, one standing eating, the other sitting in a wheelchair surrounded by half-​finished food on the ground and dirty food wrappers all around his wheelchair. The receptionist (5 feet from the scene) seemed unaware of the entry scene. Once inside, the entry was clean and a personable manager came to give me a tour. She was professional and showed me how the premises were being cleaned, painted and improved…(long overdue and desperately needed). In spite of first impressions, I would have chosen this place as my 2^nd choice of the 5 available facilities locally. They seemed like they were trying very hard to turn an old, abused facility into a clean, safe place to be. Due to the lack of beds in my first choice and the poor impressions of the other 4, we opted to take the patient home.

I love these people. My mom has been here at Hearts and Hands for about 2 months. She has profound dementia. From the top down, these folks are responsive, respectful, warm, caring. At first I worried because of another Unilocal posting that I saw. I have found that I couldn’t have asked for a better team to care for my mom. She is fragile and vulnerable and I had nightmares about the day I would need to place her in a SNF. I am so relieved and I feel so blessed to have found them. Lastly, whenever they have made an error or have done something not quite as they should have, they always «own» it and put things right. I have respect for them and I feel that they respect me and my family. I really couldn’t ask for more.

I recently was a patient at Hearts and Hands Post Acute Care and Rehab Center after a fall which broke my leg in two places and fractured my hip. The facility is kept immaculately clean and the staff was kind, empathetic, compassionate and very accommodating to my every need. The attitude of the staff and Administration was wonderful even under the worst of circumstances. They work tirelessly to help each and every patient
I would recommend them to anyone and if I ever require the need to go back to a Rehab Center I would request to go back to Hearts and Hands
Julie Kelty
Santa Cruz, CA

An elderly relative was sent here for recovery recently and I was shocked at how run down the place is. The room has space for two beds with a curtain in the middle that can be drawn for privacy, a fairly standard arrangement. My first impression of the room was that it smelled bad, possibly old urine, and that it was shabby and that the floor looked dirty. I looked into the bathroom noticed a bad smell, peeling paint, dirty walls in spots and a plastic bag of trash lying on the floor. I wanted to use the gel sanitizer dispenser and noticed it was empty. The TV had one channel and no remote. There is also no phone in the room. The sliding door which led out to a courtyard had a broken lock. Finally, the drawers built into a wall cabinet were stuck open. I mentioned a few of these things to the staff and was told that they would be taken care of. Someone did come to remove the trash and clean the floor of the room but the smell was still there. The staff was very friendly but I would never send anyone to Hearts and Hands. I wonder about the reviewer who gave the place five stars. Is this a real review or has the place gone down so much in a few months time. I would have given this facility no stars if it had been an option.